大冰箱、微波炉、炉灶、洗碗机

关于波士顿布鲁克莱恩-长木医学区希尔顿欣庭酒店的点评

3 out of 5

点评

9.0

非常棒

10 分 - 超赞。361 条好评,共有 602 条点评" "
8 分 - 还可以。164 条好评,共有 602 条点评" "
6 分 - 一般。48 条好评,共有 602 条点评" "
4 分 - 很差。18 条好评,共有 602 条点评" "
2 分 - 糟糕。11 条好评,共有 602 条点评" "

9.4/10

清洁度

9.0/10

员工和服务

8.8/10

服务设施

9.2/10

住宿条件和设施

8.8/10

环保

点评

10/10 超赞

Yim Ling Amy

2023 年 12 月入住 9 晚
Hisham 于 2024年01月9日 的回复
Dear Yim, Thank you for your incredible feedback and for choosing to stay at Homewood Suites Brookline! We're thrilled to hear that your experience was a perfect 10/10. Our team strives to create memorable stays, and it's fantastic to know that we hit the mark during your visit.Your kind words mean the world to us. We're delighted that you enjoyed our amenities and found everything to your liking. Our aim is to provide a comfortable and welcoming environment, so it's fantastic to hear that we succeeded in making your stay exceptional.We can't wait to welcome you back for another fantastic stay whenever your travels bring you to Brookline. Until then, safe travels and thank you again for your wonderful review!Warm regards,

10/10 超赞

JP

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Wonderful place. This hotel will be my first choice in next trip.
2019 年 5 月入住 8 晚

10/10 超赞

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2017 年 7 月入住 3 晚

10/10 超赞

Cheng-Yi

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度

10/10 超赞

Sato

满意:清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 5 晚

10/10 超赞

Jessica

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Lots of functional amenities. Easy check in/check out, and friendly staff.
2024 年 5 月入住 1 晚
Hisham 于 2024年05月13日 的回复
Dear Jessica,Thank you for the glowing review! We're thrilled to hear you enjoyed our functional amenities and had a seamless experience with our check-in/check-out process. Our staff takes pride in providing friendly service, and we're delighted it made your stay memorable. We look forward to welcoming you back to Homewood Suites Brookline soon!

10/10 超赞

CHRISTOPHER,River Vale

满意:清洁度、员工和服务、住宿条件和设施
A beauty.
2024 年 4 月入住 2 晚
Hisham 于 2024年05月13日 的回复
Dear Chris,Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay at Homewood Suites Brookline. We hope to welcome you back again soon!

10/10 超赞

Ryan

2024 年 1 月入住 1 晚

8/10 还可以

Helena

满意:清洁度、员工和服务、服务设施
There were tables on their sides in the hallway as if some major change was happening. There were samples of furniture and upholstery choices on a poster in the hallway as if a company had recently presented these choices to the establishment. The parking was ridiculous in that to get to the lower level parking, one had to stop their vehicle on a steep downhill, tap their card and watch for the gate to open while praying that you don’t drop your card or that your brake will hold. I understand why it’s important to go through this to enter, but to deal with this COMING OUT of the downstairs parking when one is on a steep incline seems ridiculous. Breakfast was fine and the staff preparing it seemed genuinely happy to be at your service and proud of his work. His friendliness was a plus. The room was very clean.
2024 年 4 月入住 4 晚
Hisham 于 2024年05月13日 的回复
Dear Helena, Thank you for sharing your feedback with us. We appreciate your observations regarding the ongoing improvements and the parking situation. Your kind words about our breakfast staff and the cleanliness of the room mean a lot to us. We're continuously working to enhance our guests' experiences, and your insights help us in this endeavor. We hope to welcome you back for an even

10/10 超赞

Denise,Glenwood

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We always pick Homewood Suites where ever we go because we know we won't be let down. Met our expectations as usual. The one thing that was different here than others we have stayed at is there is a parking garage and you pay$39 a day to park but you can come and go as you please. This is a Boston thing. Everyplace you go you pay for parking. Aside from that we would stay again if ever in the area.
2024 年 4 月入住 2 晚
Hisham 于 2024年05月13日 的回复
Dear Denise, Thank you for your glowing review! We're delighted to hear that we met your expectations once again. Indeed, parking in Boston can be a bit of a challenge, but we're glad our convenient garage option worked well for you. We look forward to welcoming you back to Homewood Suites Brookline whenever your travels bring you to the area!

10/10 超赞

Sae Hyong

2024 年 4 月入住 1 晚
Hisham 于 2024年05月13日 的回复
Dear Sae Hyong, Thank you for the wonderful 5/5 review! We're thrilled to hear you enjoyed your stay at Homewood Suites Brookline. We look forward to welcoming you back soon

8/10 还可以

Kathleen

满意:员工和服务,清洁度
2024 年 4 月入住 2 晚
Hisham 于 2024年04月16日 的回复
Dear Kathleen,Thank you for choosing to stay with us at Homewood Suites Brookline, and for taking the time to share your feedback. We're delighted to hear that your overall experience was positive during your recent stay.We appreciate your acknowledgment of our convenient location and spacious suites. Providing a comfortable and convenient environment for our guests is always our top priority, and we're thrilled that you found our accommodations suitable for your needs.Regarding your feedback about the breakfast options, we apologize if it did not fully meet your expectations. We continuously strive to offer a variety of choices to cater to all preferences, and we'll certainly take your comments into consideration as we work to enhance our offerings.Your feedback is invaluable to us as we aim to continually improve the guest experience. We hope to have the opportunity to welcome you back to Homewood Suites Brookline in the future and provide you with an even more enjoyable stay.Warm regards,

8/10 还可以

Larena

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
Messaged us to see if we were comfortable. We asked for extra blankets when we were out to dinner and they were by the door by the time we returned.
2024 年 3 月入住 2 晚
Hisham 于 2024年04月16日 的回复
Dear Larena,Thank you for choosing to stay with us at Homewood Suites Brookline and for taking the time to share your feedback. We're delighted to hear that you found our service prompt and accommodating during your visit. Ensuring our guests' comfort is a top priority for us, and we're pleased that our team was able to promptly assist with your request for extra blankets.We hope that you had a pleasant dining experience in the area and that your stay overall was enjoyable. Should your travels bring you back to the area, we would love to welcome you again for another comfortable stay.Warm regards,

10/10 超赞

alice

2024 年 3 月入住 1 晚
Hisham 于 2024年04月16日 的回复
Dear Alice,We're thrilled to hear that your stay at Homewood Suites Brookline was nothing short of exceptional! Thank you immensely for taking the time to share your glowing review. Our team strives to create a comfortable and welcoming environment for all our guests, and it's incredibly rewarding to know that we hit the mark during your visit. If your travels bring you back to the area, we'd be honored to host you again!

10/10 超赞

Jiguang

2024 年 3 月入住 1 晚
Hisham 于 2024年04月16日 的回复
Dear Jiguang, We're thrilled to hear that your stay at Homewood Suites Brookline was nothing short of exceptional! Thank you immensely for taking the time to share your glowing review. Our team strives to create a comfortable and welcoming environment for all our guests, and it's incredibly rewarding to know that we hit the mark during your visit. If your travels bring you back to the area, we'd be honored to host you again!

10/10 超赞

Martha

2024 年 2 月入住 2 晚
Hisham 于 2024年04月16日 的回复
Dear Martha, We're thrilled to hear that your stay at Homewood Suites Brookline was nothing short of exceptional! Thank you immensely for taking the time to share your glowing review. Our team strives to create a comfortable and welcoming environment for all our guests, and it's incredibly rewarding to know that we hit the mark during your visit. If your travels bring you back to the area, we'd be honored to host you again!

10/10 超赞

Nicole

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We really enjoyed our stay. Clean, quiet, well kept and the staff were very nice. Would stay here again.
2024 年 2 月入住 2 晚
Hisham 于 2024年04月16日 的回复
Dear Nicole,Thank you for your kind words! We're delighted you enjoyed your stay and look forward to welcoming you back again soon!

10/10 超赞

Paula

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We only stayed one night, but we found the place very nice and staff friendly and welcoming! Would certainly stay there again if we were in the area.
2024 年 2 月入住 1 晚
Hisham 于 2024年04月16日 的回复
Dear Paula,Thank you for the kind words! We're thrilled you enjoyed your stay and we look forward to welcoming you back whenever you're in the area again."

10/10 超赞

emily

满意:清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 2 晚
Hisham 于 2024年02月20日 的回复
Dear Emily,Thank you so much for taking the time to leave such a fantastic 5/5 review! We're delighted to hear that you enjoyed your stay at Homewood Suites Brookline. Our team works hard to provide a comfortable and welcoming experience, and it's wonderful to know that we exceeded your expectations. We appreciate your kind words and hope to welcome you back again soon!Best regards,

10/10 超赞

vivian,Ellenville

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This entire hotel was spotless, i had a fantastic room, the breakfast was grwat. The only bad thing i had to say is paying $39 to park is a bit much, and not enclosed so not really secure, but overall a nice hotel
2024 年 2 月入住 1 晚
Hisham 于 2024年02月20日 的回复
Dear Vivian, Thank you so much for taking the time to share your wonderful review! We're thrilled to hear that you enjoyed your stay at Homewood Suites Brookline and that you found the hotel spotless, the room fantastic, and the breakfast great.We appreciate your feedback regarding the parking cost, and we understand your concern. We strive to provide the best value to our guests, and we want to inform you that the 39 per night is the most competitive rate in the area. While we do acknowledge your point about it not being enclosed, please be assured that we take security seriously and have measures in place to ensure the safety of our guests and their vehicles.We truly value your input and hope to welcome you back on your next visit to Brookline.Best regards,

6/10 一般

Leeya

满意:员工和服务
不满意:清洁度
2024 年 1 月入住 1 晚
Hisham 于 2024年02月20日 的回复
Dear Leeya,Thank you for choosing Homewood Suites Brookline and taking the time to share your feedback. We appreciate your insights and apologize if we fell short of your expectations. Your comments are invaluable, and we will use them to enhance our services. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Best regards,

8/10 还可以

Carol,Mystic

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Convenient as coming in for a funeral fm out of state ..ez walking distance to all venues reasonable ( for Boston area!) Garage parking. M
2024 年 1 月入住 1 晚
Hisham 于 2024年02月20日 的回复
Dear Carol,Thank you for choosing to stay at Homewood Suites Brookline during such a challenging time. We appreciate your positive feedback regarding our convenient location, easy walking distance to venues, reasonable pricing (for the Boston area), and garage parking. Our condolences for your loss, and we're grateful to have been able to provide a comfortable and convenient stay for you. If there's anything else we can do to assist you in the future, please don't hesitate to reach out.Warm regards,

10/10 超赞

Susan

与家人出行, 团体旅客
满意:服务设施
New -clean -plenty of food options
2024 年 1 月入住 1 晚
Hisham 于 2024年02月20日 的回复
Dear Susan,Thank you for choosing Homewood Suites Brookline! We're delighted to hear you had a 5/5 experience. We look forward to welcoming you back soon!

10/10 超赞

Jessica

满意:清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 1 晚
Hisham 于 2024年02月20日 的回复
Dear Jessica,Thank you for choosing Homewood Suites Brookline! We're delighted to hear you had a 5/5 experience. We look forward to welcoming you back soon!"

10/10 超赞

Robert

满意:清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 1 晚
Hisham 于 2024年02月20日 的回复
Dear Robert,Thank you for choosing Homewood Suites Brookline! We're delighted to hear you had a 5/5 experience. We look forward to welcoming you back soon!

10/10 超赞

Amber

2024 年 1 月入住 5 晚
Hisham 于 2024年01月9日 的回复
Dear Amber,Thank you so much for taking the time to leave us such a fantastic review! We're thrilled to hear that you had a 5-star experience during your stay at Homewood Suites Brookline.It's wonderful to know that our accommodations met your expectations and that you found our amenities and services to your satisfaction. Our team works hard to ensure every guest feels comfortable and well taken care of, so your kind words truly mean a lot to us.We hope to have the pleasure of welcoming you back for another outstanding stay whenever your travels bring you to Brookline. Please don't hesitate to reach out if there's anything we can do to make your next visit even more enjoyable.Warm regards,

10/10 超赞

Randolph

满意:清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 1 晚
Hisham 于 2024年01月9日 的回复
Dear Randolp,Thank you so much for taking the time to leave us such a fantastic review! We're thrilled to hear that you had a 5-star experience during your stay at Homewood Suites Brookline.It's wonderful to know that our accommodations met your expectations and that you found our amenities and services to your satisfaction. Our team works hard to ensure every guest feels comfortable and well taken care of, so your kind words truly mean a lot to us.We hope to have the pleasure of welcoming you back for another outstanding stay whenever your travels bring you to Brookline. Please don't hesitate to reach out if there's anything we can do to make your next visit even more enjoyable.Warm regards,

8/10 还可以

Taekyun

2023 年 12 月入住 2 晚
Hisham 于 2024年01月9日 的回复
Dear Taekyun,Thank you for choosing to stay with us at Homewood Suites Brookline and for taking the time to leave us a review! We're thrilled to hear that you had an enjoyable experience during your recent stay.Your feedback means a lot to us, and we appreciate your rating of 8/10. We're always striving to provide the best possible experience for our guests, and your input helps us to continue improving.If there's anything specific that stood out to you during your stay or any suggestions you have for how we can make your next visit even better, please feel free to share. We want to ensure that each stay with us exceeds your expectations.We hope to have the pleasure of welcoming you back to Homewood Suites Brookline soon for another fantastic stay!Warm regards,

8/10 还可以

Susan

2023 年 12 月入住 1 晚
Hisham 于 2024年01月9日 的回复
Dear Susan,Thank you for choosing to stay at Homewood Suites Brookline and for taking the time to share your feedback with us. We truly appreciate your valuable input.We're delighted to hear that your overall experience was positive during your recent stay. Your rating of 4 out of 5 means a lot to us, and we're thrilled that you found your time here enjoyable.At Homewood Suites Brookline, our aim is to ensure that each guest has a comfortable and memorable stay, and it's wonderful to know that we met your expectations in many aspects.We take your comments to heart and will certainly look into the areas you highlighted for improvement. Your feedback is invaluable in our continuous efforts to enhance the experience we offer to our guests.Once again, thank you for choosing Homewood Suites Brookline. We hope to welcome you back soon and provide an even more exceptional stay.Warm regards,

8/10 还可以

Kyoko Takayama

2023 年 12 月入住 3 晚
Hisham 于 2024年01月9日 的回复
Dear Kyoko,Thank you for choosing to stay at Homewood Suites Brookline and for taking the time to share your feedback with us. We truly appreciate your valuable input.We're delighted to hear that your overall experience was positive during your recent stay. Your rating of 4 out of 5 means a lot to us, and we're thrilled that you found your time here enjoyable.At Homewood Suites Brookline, our aim is to ensure that each guest has a comfortable and memorable stay, and it's wonderful to know that we met your expectations in many aspects.We take your comments to heart and will certainly look into the areas you highlighted for improvement. Your feedback is invaluable in our continuous efforts to enhance the experience we offer to our guests.Once again, thank you for choosing Homewood Suites Brookline. We hope to welcome you back soon and provide an even more exceptional stay.Warm regards,

6/10 一般

Eileen

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The property was located close to our activity and the available parking was a relief! We did have a problem with the booking via Expedia but I’ll see if there’s a place further on in the survey to explain that. It was NOT the hotel’s fault, however, management was unable to fix our issue.
2023 年 12 月入住 1 晚
Hisham 于 2024年01月9日 的回复
Thank you for sharing your feedback regarding your recent stay at Homewood Suites Brookline. We're delighted to hear that our location proved convenient for your activities and that the available parking eased your experience.I'm sorry to learn about the hiccup you encountered with your booking through Expedia. While I appreciate your understanding that it wasn't within the hotel's purview, I regret any inconvenience it may have caused during your stay. We always strive to assist our guests in every possible way, and it's disheartening to know we couldn't resolve the issue as swiftly as we would have liked.Your comments are valuable to us, and we'll use this feedback to improve our services and better assist guests facing similar situations in the future. Should you have any further details or wish to discuss this matter further, please feel free to reach out to me directly at [Your Contact Information].We sincerely appreciate your patronage and hope to have the opportunity to welcome you back for a flawless stay in the future.Warm regards,

10/10 超赞

Samantha

满意:清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 2 晚
Hisham 于 2024年01月9日 的回复
Dear Samantha,Thank you immensely for taking the time to leave us such a fantastic 5-star review! We're thrilled to hear that your stay at Homewood Suites Brookline met and exceeded your expectations.It's delightful to know that you found our accommodations comfortable and our amenities to your liking. Providing a welcoming and enjoyable experience for our guests is always our top priority, and we're delighted that we hit the mark during your visit.Should your travels bring you back to Brookline, we'd be honored to host you once again. Please don't hesitate to reach out if there's anything we can do to make your next stay even more memorable.Warm regards,

10/10 超赞

Katherine

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Close to Boston Children’s. Rooms were very large, clean and comfortable
2023 年 11 月入住 1 晚
hisham 于 2023年12月3日 的回复
Dear Katherine, That's fantastic to hear! We're delighted you enjoyed your stay at Homewood Suites Brookline and found our location convenient for your visit to Boston Children’s. We take pride in offering spacious, clean, and comfortable rooms for our guests. Your perfect score means the world to us! If your travels bring you back this way, we'd love to welcome you again for another wonderful stay.

10/10 超赞

Whitney

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff were very pleasant and accommodating.
2023 年 11 月入住 4 晚
Hisham 于 2023年11月25日 的回复
Dear Whitney, Thank you immensely for sharing your delightful feedback! It brings us immense joy to hear that your experience at Homewood Suites Brookline was marked by our pleasant and accommodating staff. Your satisfaction is our utmost priority, and it's fantastic to know that our team's efforts contributed to making your stay enjoyable.We look forward to welcoming you back for another outstanding stay whenever your travels bring you to Brookline!Warm regards,

10/10 超赞

masato,Fort Lee

满意:清洁度、服务设施、住宿条件和设施
location is good
2023 年 11 月入住 2 晚
Hisham 于 2023年11月25日 的回复
Dear Masato,Thank you for your outstanding review! We're thrilled to hear that you found our location at Homewood Suites Brookline to be just right for your stay. Being in a convenient spot can truly enhance the entire experience, and we're delighted that it worked well for you.Should your travels bring you back this way, we'd love to welcome you for another fantastic stay. Until then, safe travels and warm regards!Best Regards,

10/10 超赞

Adaly

满意:员工和服务,清洁度
2023 年 11 月入住 1 晚
Hisham 于 2023年11月25日 的回复
Dear Adaly, Thank you so much for your wonderful review! We're thrilled to hear that your stay at Homewood Suites Brookline met all your expectations and earned a perfect 5/5 rating.Our team strives to create a comfortable and welcoming environment for all our guests, and it's fantastic to know that we hit the mark during your visit. We're delighted that you enjoyed our amenities and that everything contributed to making your stay exceptional.Your kind words mean a lot to us, and we hope to have the pleasure of welcoming you back for another fantastic experience soon. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know.Warm regards,

8/10 还可以

James

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Needs better furniture
Furniture in room was not comfortable we were here for a week. Chair at table were so low I need two pillows to sit at table to work or eat
2023 年 11 月入住 5 晚
Hisham 于 2023年11月25日 的回复
Dear James, Thank you for taking the time to share your experience with us. We're truly sorry to hear that the furniture in your room didn't meet your expectations and hindered your comfort during your week-long stay. Your feedback is invaluable as it helps us pinpoint areas for improvement.We apologize for any inconvenience caused by the low chairs at the table, requiring extra pillows for comfort while working. Please know that we take your comments seriously and will explore ways to enhance the comfort and functionality of our room amenities for our guests' convenience in the future.Your comfort is of utmost importance to us, and we hope to have the opportunity to better serve you during any future visits you may have. Should you plan to return, please feel free to contact us directly, and we'll do our utmost to ensure a more enjoyable and comfortable stay.Thank you again for sharing your insights with us. We appreciate your patronage and hope to welcome you back for a more satisfying experience.Warm regards,

8/10 还可以

Anna

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 1 晚
Hisham 于 2023年11月25日 的回复
Dear Anna, Thank you for choosing Homewood Suites Brookline for your recent stay and for taking the time to share your feedback! We're delighted to hear that you had an enjoyable experience during your time with us.Your rating of 8/10 means a lot to us, and we appreciate your kind words. We're thrilled that our amenities and services met your expectations. Your comfort and satisfaction are always our top priorities, and we're pleased to know that you found our accommodations and facilities to your liking.We constantly strive to improve and provide exceptional experiences for all our guests, so your feedback is truly valuable. If you have any specific suggestions or comments that could further enhance our services, please feel free to share them. Your insights help us continue to elevate our guests' experiences.We hope to have the pleasure of welcoming you back to Homewood Suites Brookline soon. Should you plan another visit, please don't hesitate to reach out. We'll be more than happy to assist in making your next stay even more memorable.Warm regards,

10/10 超赞

Adaly

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Es súper cómoda y limpia
2023 年 11 月入住 1 晚
hisham 于 2023年11月18日 的回复
Dear Adaly,Thank you for your kind words! We're thrilled you found your stay comfortable and enjoyed our clean accommodations. Hope to welcome you back soon!"

8/10 还可以

George,VENTURA

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Easy to get around the local area. Staff was very help full and answered all questions.
2023 年 11 月入住 12 晚
hisham 于 2023年11月16日 的回复
Dear George, Thank you so much for taking the time to share your experience at Homewood Suites Brookline! We're thrilled to hear that you found our location convenient and that our staff provided helpful assistance throughout your stay. Should you have any more questions or need assistance in the future, please don't hesitate to reach out. We'd love to welcome you back for another wonderful stay!

10/10 超赞

Heidi

与家人出行
满意:员工和服务、服务设施、住宿条件和设施
Excellent staff on reception
2023 年 10 月入住 10 晚
hisham 于 2023年11月16日 的回复
Dear Heidi, Thank you so much for your kind words! Our team at Homewood Suites Brookline takes great pride in delivering exceptional service, and it means a lot to hear that you had a positive experience with our reception staff. We hope to welcome you back soon for another fantastic stay!

8/10 还可以

Vincent

2023 年 11 月入住 4 晚
hisham 于 2023年11月16日 的回复
Dear Vincent, Thank you so much for taking the time to share your experience at Homewood Suites Brookline! We're thrilled to hear that you found our location convenient and that our staff provided helpful assistance throughout your stay. Should you have any more questions or need assistance in the future, please don't hesitate to reach out. We'd love to welcome you back for another wonderful stay!

8/10 还可以

John

与家人出行
满意:服务设施,员工和服务
不满意:住宿条件和设施,清洁度
There was a stain on the pull out's mattress and some of the pillow cases were dirty.
2023 年 11 月入住 3 晚
hisham 于 2023年11月16日 的回复
Dear John, Thank you for sharing your feedback regarding your recent stay at Homewood Suites Brookline. I sincerely apologize for the inconveniences you experienced with the pull-out mattress and the cleanliness of the pillowcases. Please know that this does not reflect our usual standards, and we take your comments seriously.I have personally addressed these concerns with our housekeeping team to ensure that proper measures are taken to prevent such issues from occurring again in the future. Your comfort and satisfaction are of utmost importance to us, and we are committed to providing a pristine and enjoyable stay for all our guests.We appreciate your valuable feedback, as it helps us improve our services. Should your travels bring you back to the area, I would love the opportunity to personally ensure a flawless experience for you.Warm regards,

10/10 超赞

Haley

2023 年 11 月入住 1 晚
Hisham 于 2024年01月9日 的回复
Dear Haley, Thank you so much for taking the time to share your wonderful experience at Homewood Suites Brookline! We're thrilled to hear that your stay with us was a 5-star one. Our team works hard to ensure our guests feel comfortable and welcomed, so it's truly rewarding to receive your positive feedback.We hope to have the pleasure of hosting you again soon for another exceptional stay. Should you need anything in the future, please don't hesitate to reach out.Warm regards,

8/10 还可以

Pamela

与配偶出行, 商务旅客
满意:服务设施,员工和服务
Great location and friendly staff who go the extra mile. Rooms have air purifiers which are appreciated. One concern is that the dishwasher was filthy and broken and there was no dishwashing liquid in the rooms. Front Desk said "you have to request liquid soap"! Dish soap for clean dishes MUST be in each room!
2023 年 11 月入住 1 晚
hisham 于 2023年11月16日 的回复
Dear Pamela, Thank you for taking the time to share your experience with us. We're delighted to hear that you appreciated our great location, friendly staff, and the air purifiers in the rooms. Your feedback regarding the dishwasher and dishwashing liquid is invaluable. We apologize for the inconvenience caused by the condition of the dishwasher and the absence of dishwashing liquid in your room. We'll address these issues immediately to ensure they are rectified and that all necessary amenities are readily available in every room for our guests. Your input helps us improve, and we hope to welcome you back for an even better stay in the future.

10/10 超赞

Hannah

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Stayed here for back to back appointments at Children’s for my daughter. It has everything my family needed- pool, kitchen, complimentary breakfast, easy parking and the shuttle to Children’s. Will definitely be back!
2023 年 11 月入住 2 晚
Hisham 于 2023年11月8日 的回复
Dear Hannah,Thank you for taking the time to share your wonderful feedback about your recent stay at Homewood Suites Brookline. We're delighted to hear that we could provide everything your family needed during your visit for your daughter's appointments at Children's.It's great to know that you enjoyed the convenience of our amenities, such as the pool, fully equipped kitchen, and complimentary breakfast. Our team works hard to make sure our guests have a comfortable and enjoyable stay, and your positive comments are a testament to their efforts.We're also pleased to hear that our shuttle service to Children's was helpful for your family. Making your stay as stress-free as possible is our priority, and we're glad we could contribute to your experience.We look forward to welcoming you back to Homewood Suites Brookline in the future. If you have any special requests or if there's anything more we can do to enhance your next stay, please don't hesitate to reach out. Your satisfaction is important to us.Thank you again for choosing to stay with us, and we can't wait to host you and your family again soon!Warm regards,

10/10 超赞

Patrick

2023 年 10 月入住 1 晚
Hisham 于 2023年11月25日 的回复
Dear Patrick, Thank you so much for taking the time to share your experience at Homewood Suites Brookline!We're thrilled to hear that you had a fantastic stay with us. Providing a comfortable and enjoyable environment for our guests is always our top priority, and it's delightful to know that we hit the mark during your visit.Your 5-star rating means the world to us! We're glad our amenities and services met your expectations. Our team works hard to ensure every guest feels right at home, and your positive feedback is truly rewarding.We hope to have the pleasure of welcoming you back for another wonderful stay whenever your travels bring you to Brookline. If there's anything more we can do to make your next visit even better, please don't hesitate to let us know.Warm regards,

10/10 超赞

Amanda

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff was very nice and accommodating, the hotel and room was really nice! Great place to stay
2023 年 10 月入住 1 晚
Hisham 于 2023年11月1日 的回复
Dear Amanda,Thank you so much for taking the time to leave such a positive review of your recent stay at Homewood Suites Brookline. We are thrilled to hear that you had a wonderful experience with us and that our staff was able to make your stay a memorable one. Providing excellent service and a comfortable environment for our guests is our top priority, and it's always rewarding to know that we've succeeded in doing so.We're delighted that you found our hotel and room to your liking. It's great to hear that you enjoyed your accommodations. We aim to provide a home away from home for all of our guests, and your feedback reaffirms our commitment to this goal.Once again, thank you for choosing to stay with us, and for sharing your positive experience. We truly appreciate your support and hope to have the pleasure of welcoming you back to Homewood Suites Brookline in the future. If you have any suggestions or further comments, please don't hesitate to reach out. We're here to make your next stay even more exceptional.Warm regards,

8/10 还可以

Christian

2023 年 10 月入住 1 晚
Hisham 于 2023年11月25日 的回复
Dear Christian, Thank you for choosing Homewood Suites Brookline for your recent stay and for taking the time to share your feedback. We appreciate your thoughts and are glad to hear that you had an overall positive experience.Your rating of 4 out of 5 is valuable to us as it highlights areas where we can continue to improve. We'd love to know more about your stay to ensure we address any concerns and make future visits even better.If there were specific aspects you feel we could enhance, please don't hesitate to share. Your insights play a crucial role in our ongoing efforts to provide exceptional stays for all our guests.We hope to welcome you back soon for another enjoyable stay and the opportunity to exceed your expectations.Warm regards,

10/10 超赞

Mary

满意:清洁度、员工和服务、住宿条件和设施
Very easy and great stay!
2023 年 10 月入住 1 晚
Hisham 于 2023年10月30日 的回复
Dear Mary, We're delighted to hear that you had such an easy and enjoyable stay at Homewood Suites Brookline! Thank you for sharing your positive feedback with us. If you have any suggestions or if there's anything specific that made your stay great, please feel free to let us know. We look forward to welcoming you back in the future!