Bourcefranc-le-Chapus Hotel with Pool

"Pool was closed throughout our stay. Grounds and outside areas of cabins looked rundown. Not like photograph on website. Dog charge of 8 euros each per night excessive. No weekly rate for dogs. Positives, near some lovely beaches. Quiet. Clean cabin."

"First of all, the staff were fantastic, super helpful. The room was a little tight, but there was loads of storage space and a built in wardrobe. Great bathroom and super nice. There is a gorgeous pool, sauna and hamman, all inclusive. Wow, hadn’t expected these, ver impressive. Location is perfect, nice and quiet but close to the Vauban fort. Fully enclosed courtyard and a classy bar. Lots of choice for breakfast."

"Excellent check in to the lovely room. Reported a problem with the shower, which hotel responded to. Room opened directly onto a small private terrace with table & chairs, and the beautiful beach. "

"Our room was 004. Reception did not speak English and made no attempt to understand anything. One of the doors to the car park could not be locked as it had been forced and part of the frame was missing, this meant anyone could enter the passages to rooms. Room 004: window restraint was missing so we could not open window safely. The shower head was broken, could not raised, the soap dispenser in the shower was loose. The wc seat was broken. The soap dispenser by the sink was on the floor having been pulled off the wall- hence NO soap by the sink. Bulb missing over the sink making it difficult with limited light. I have already contacted Hotels.com auto talk and told this will be looked at. The pool was very nice I have stayed at the Hotel some years ago but will not be staying again. The whole hotel needed a refresh, including the very poor buffet breakfast. Nothing could compare with a B&B Hotel!!!!"

"Stayed overnight in one of the suites, paid a holding deposit of 100 Euros on a debit card. On checkout we settled the bill in full and told the holding deposit wiuld be redunded in the next 7 days. This never happened even after sending 5 emails, direct to the hotel and through this app! I had to get my card issuer involved to resolve this a month on. For this reason I cannot recommend thos hotel."