This is a grand old property with so much more potential. The rooms are large and comfortable, however they do not have air conditioning or climate control, nor exhaust fans in the bathroom. There is a dusty smell throughout, and staff seemed to be absent everywhere except reception. We received a number of complimentary things as the service was poor...whilst this was appreciated, we would have preferred better service. Staff are lovely, there is just not enough of them. The spa area is amazing, and to have these included is a big bonus. Food was incredible, including the beautiful breakfast. The restaurant provided great quality food, but it would have been nice to have options other than degustation menus. Overall we had a very relaxing stay, and would recommend this place.