2/10 糟糕
Lisa
商务旅客
2024年05月15日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
We had an Expedia booking but they turned my colleague away as they had given the room to someone else. I called to confirm we would not be charged and they said to complain to Expedia, it had nothing to do with them. I said they needed to cancel the room in the Expedia system so I could get my refund. They said this had nothing to do with them.
I am concerned that the room is showing as checked in—the guest was not permitted to check in. Please advise on a refund.
Lisa
2024 年 5 月入住 1 晚