Brandon Hotel with Pool

"The hotel was lovely very nice room and spa facilities were good. Pool a bit small but perfect for a dip. Unfortunately the music from the reception area was booming all day and night so I got little to no sleep. Very disappointing when on a business trip and needing to be well rested the next day. By 11.30 pm I went to reception and asked them to turn it down. Originally I had thought it was some kind of disco from the restaurant it was so loud! The guy behind the counter was apologetic and turned it off. However it was on again at 6am!! So my advice to anyone thinking of staying in this hotel is to ask for one of the rooms in the outhouses NOT the main hotel, if you want some sleep anyway!"

"The welcome we received at check in was probably the best welcome ever at a hotel. Our room was squeaky clean and we had a gorgeous relaxing view over the golf course. We ate in the onsite restaurant one evening, sensibly priced and great food, again the staff were exceptional. We loved the use of the pool and its other facilities. All in all it was a fabulous stay, we hope to visit again."

"Where do I start! Basically, I stay in hotels quite a bit, and this is my first ever negative experience since using hotel.com. The receptionist came across as unfriendly. While walking to my room, the hallway smelled like someone had been smoking in their room, and the smell lingered around the corridor. The carpets were dirty, with bits of small rubbish on the floor. Upon entering the room, I found the floor still dirty with small debris around. I went into the bathroom, which was very grimy; hopefully, you can see my pictures. I checked around the room, and there was dust and dirt everywhere; hopefully, the pictures will show you the dirt. I certainly didn't have my evening meal here; I was completely put off. For breakfast, all I wanted was scrambled eggs on toast, but I was told we only do fried eggs. The glass I picked up nearly cut my tongue as it was badly chipped. The shower was awful, with no power, and it just dripped out; for me, it was terrible. I will 100% never stay here again. When leaving in the morning, I wasn't even asked, "How was your stay?" I simply gave him my room card and walked out; I didn't say anything, nor did the receptionist. The only positive was the empty free car park at the hotel; I wonder why it was empty!"

"Room was excellent, pool was amazing and restaurant quality exceptional. Will visit again. Very impressed"

"We stayed here over a bank holiday weekend for Spa break. We were disappointed with immediately after arrival on the day, were shown the leisure/spa facilities of the hotel, which we thought was the spa in the pics, we were not advised otherwise. Spoiler alert, the actual spa isn’t in the same premises, the one on the premises is pretty much like a local leisure centre with tired facilities. We only found the next day that we had to leave the premises to go to the actual spa after my husband took his laptop to the reception showed pics of the spa from here said, it doesn’t look like this here, that’s when they decided to say oh you wanted to go here, that’s over there (pointing at another building across the street) to cut a long story short we wasted our first day wondering where the hell is the spa. The only redeeming element was the bar downstairs specifically Joshua & Paul, they really made us feel very welcome and looked after us throughout the evening. Also the next we finally went to the spa across the street and it was absolutely fantastic, the spa team even gave us a little present to say sorry for the confusion."