4/10 很差
Jamie
与家人出行
2024年05月8日
满意：员工和服务、服务设施、住宿条件和设施
不满意：清洁度
I stayed in room 416, as soon as I walked in was hit with a terrible odor of urine. It was late and after a funeral so I was too tired to go move rooms. Anyone walking into that room would immediately notice the odor, why the staff continues to not address it and actively rents out the room is inexcusable and just points to a lack of proactive management of the rooms. The AC also did not work well so the room was muggy even thought the temp when I walked in was 68 degrees.
On top of this the pillows in the room smelled disgusting, every time I moved my head I got a smell of an old gross stinky pillow, I tried all of them and they all smelled. This hotel is a mid tier hotel and I had a very low tier cheap motel experience, not even close to the value of the room cost. Clearly someone is not staying on top of cleanliness or they have pretty low standards. I definitely will not be staying here again.
I also had my small dog with me and when I booked the hotel on a third party site, there was zero mention of a $75 non refundable pet fee. I'm fine paying a pet fee but don't appreciate the fee not being clear up front. When I mentioned they said it's not their responsibility. I do think if you elect to sell your rooms with a third party you should be responsible to ensure costs are effectively communicated to customers.
So all in all I way overpaid to be in a swampy room that reeked like urine and slept on dingy old pillows. The experience was gross.
Jamie
2024 年 5 月入住 1 晚