6/10 一般
Michelle
与家人出行
2025 年 11 月 30 日
不满意：清洁度、服务设施、住宿条件和设施
When we first entered our room, we thought it was great. Then as we started unpacking we noticed how dirty things were. Our daughter was going to sleep on the pull out sofa and there was popcorn and other food chunks in the sofa bed. We tried to make up the bed and there were no linens available. Called 3 times before we got anything. Ended up with 2 sets of sheets, 6 pillowcases, no pillows,and no blankets. Remotes didn't have batteries, so we had to call and get some. Microwave light wouldn't shut off and was starting to melt through the plastic shield. We were on the 4th floor and the patio railing wasn't bolted/screwed on tightly. Dining chair legs were loose and couldn't be used unless we tightened all the bolts. The bedroom headboard needs more stability. Lots of food chunks and large pieces of trash under the bed. Bedroom blinds kept sticking. No screens in the bedroom windows. The bathroom had broken and chipped tile baseboard with raw drywall exposed to moisture. Chipped tile near shower had mold growing behind with the drywall getting soft. Light fixtures in the bathroom we're not properly stabilized. No extra toilet paper was provided.
Michelle
2025 年 11 月入住 3 晚
