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关于贝斯特韦斯特布兰森酒店及会议中心的点评

2.5 out of 5
贝斯特韦斯特布兰森酒店及会议中心
8514 State Highway 76, Branson West, MO

点评

8.4

很好

10 分 - 超赞。504 条好评，共有 1001 条点评" "
8 分 - 还可以。302 条好评，共有 1001 条点评" "
6 分 - 一般。104 条好评，共有 1001 条点评" "
4 分 - 很差。55 条好评，共有 1001 条点评" "
2 分 - 糟糕。36 条好评，共有 1001 条点评" "

8.4/10

清洁度

8.8/10

员工和服务

8.0/10

服务设施

8.0/10

住宿条件和设施

7.8/10

环保

点评

8/10 还可以

James

满意：清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 2 晚

10/10 超赞

Cynthia

与家人出行
满意：员工和服务，清洁度
The area was somewhat “sketchy”. The check-in person was very nice and the free complimentary breakfast was very good, although I don’t think they have it anymore. I used to stay because of the free transport to Silver Dollar City and free breakfast, a new Cajun restaurant is available and the people are very nice! . It’s totally different and outdated. However, the room was clean and the bed was comfortable. The washer and dryer were out of order which I needed after a day at Silver Dollar City.
2024 年 5 月入住 1 晚

10/10 超赞

Teresa

与配偶出行
满意：清洁度、员工和服务、服务设施
Close to Silver Dollar City and convenient to get to other Branson attractions
2024 年 5 月入住 1 晚

6/10 一般

Jeremy

与家人出行
不满意：服务设施
The biggest think this place has is location. It used to have a really good comp breakfast. The have changed it to a pay restaurant and its awful. Don't remember the price but i remember it definitely not worth it. Going downhill
2024 年 3 月入住 2 晚

6/10 一般

Michelle

与家人出行
满意：员工和服务，清洁度
Was ok but needs to be updated
2024 年 4 月入住 2 晚

10/10 超赞

marion

与配偶出行
满意：清洁度、员工和服务、服务设施
It was so close to sdc and that was nice. We had a great stay.
2024 年 4 月入住 2 晚

2/10 糟糕

Brayden

满意：清洁度
The review has nothing to do with Hotel it has everything to do with Expedia. Expedia charged me for breakfast and then I had to pay for breakfast at the restaurant.
2024 年 4 月入住 2 晚
Kim B. 于 2024年04月24日 的回复
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 还可以

Mark

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 4 晚

6/10 一般

Elizabeth

2024 年 4 月入住 2 晚

10/10 超赞

Kassandra

满意：清洁度、员工和服务、服务设施、住宿条件和设施
The staff was very friendly and welcoming to me. On-site restaurant had amazing food. Room is quiet and comfortable. Was nice to soak in the hot tub after a long day of driving and I love that it is so close to Silver Dollar City!
2024 年 4 月入住 1 晚

8/10 还可以

James

与家人出行
满意：员工和服务、服务设施、住宿条件和设施
Friendly staff
2024 年 3 月入住 1 晚

10/10 超赞

JULIA

与家人及幼儿出行
满意：服务设施
I don’t like the 3 stairwells should have more than 1 elevator. Super clean very nice people as well. Will stay here again.
2024 年 3 月入住 2 晚

10/10 超赞

Robert

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 2 晚

6/10 一般

Luu，TULSA

与家人出行
满意：员工和服务
It has a strong smell of chlorine. The carpet in the hall way is worn out. Water pressure is low. Staff was friendly and helpful. The price was a little too high for its condition. I was okay to stay.
2024 年 3 月入住 2 晚
Kim B. 于 2024年04月10日 的回复
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 很差

Jessica

与家人出行
满意：员工和服务
不满意：服务设施
I was very disappointed that there was no longer free hot breakfast anymore. That is actually one of the major reasons why we booked at this site.
2024 年 3 月入住 1 晚
Rusty 于 2024年03月23日 的回复
Hi Jessica, Im sorry we no longer have a free breakfast option. The inhouse restaurant is now providing breakfast and they are steaqdily adding to the menu. I know its not complimentary but we are making the overall breakfast experience better. I hope you would consider staying with us again. Thank you

10/10 超赞

Scott

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The staff was awesome, and the facilities were clean
2024 年 3 月入住 2 晚
Rusty 于 2024年03月23日 的回复
Thank you !!!

10/10 超赞

Sandra

2024 年 3 月入住 1 晚

6/10 一般

PHILIP

与家人出行
不满意：员工和服务
We had a terrible experience with this hotel. There was not breakfast due to their chef not being well. I am not recommending, if you think about breakfast.
2024 年 3 月入住 1 晚
Rusty 于 2024年03月23日 的回复
Hi Philip, I appologize for not being able to provide breakfast on the morning of your stay. The restarant owner assured us that they now have a backup plan in place in case there is a last minute emergency in the future. Thank you for your understanding and I hope you will give us another chance.

6/10 一般

Stephanie，Independence

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
No breakfast available because the lady was ill?! There should be a back up plan for the guests.
2024 年 3 月入住 1 晚
Rusty 于 2024年03月23日 的回复
Hi Stephanie, I appologize for the restaraunt being closed and i 100% agree should have been a backup plan in place. The restraunt owners assured me they have taken care of it and if an emergency like this happens again the restraunt will still open. Thank you !!!

6/10 一般

Chelsea

与家人及幼儿出行, 与家人出行
满意：员工和服务
The pool wasn’t very kept up and we had a centipede in our shower.
2024 年 3 月入住 2 晚
Rusty 于 2024年03月23日 的回复
Hi Chealsea, I apoologize for the issues you experienced while at our hotel. I have forwarded this message to our maintenance manager and we will improve from your review. Thank you !!

10/10 超赞

Janice

满意：住宿条件和设施
2024 年 2 月入住 1 晚

10/10 超赞

Diane，Harper

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 1 晚

10/10 超赞

Darrel

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Rusty, at the front desk, was pleasant and very helpful during the check in process. Our room was clean, neat, and comfortable upon arrival. The bed was comfortable and the recliner in the room was a nice addition. We would definitely stay again.
2023 年 12 月入住 2 晚

2/10 糟糕

Terry

与家人出行
不满意：住宿条件和设施，员工和服务
2023 年 12 月入住 1 晚
Nicole 于 2024年01月5日 的回复
Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

6/10 一般

Maria

满意：清洁度、员工和服务、客房舒适度
It appeared they refurbished an older facility and it is a little rough around the edges. The room was comfortable and clean. The breakfast was not what we have had at other Best Western locations. Very limited selection, not sure if it was due to end of season.
2023 年 12 月入住 2 晚

8/10 还可以

Laura

团体旅客
满意：客房舒适度，员工和服务
2023 年 12 月入住 1 晚

2/10 糟糕

milca

不满意：清洁度、员工和服务、住宿条件和设施
the property was dirty. I was not told that tje room would not be cleaned daily. Anyone could enter the propetty at any time. eating area was dirty. elevator not working. Front desk was closed most of the time. dirty linen and towels. Place was dirty at check in. I do not reccomend this hotel.
2023 年 12 月入住 2 晚
Nicole 于 2024年01月4日 的回复
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

6/10 一般

Murugesan

与家人出行
2023 年 12 月入住 2 晚

8/10 还可以

Angela George

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 4 晚

8/10 还可以

Lori

与家人出行
满意：清洁度、员工和服务、服务设施
We have stayed at the property several times. It’s a great value for the Branson area and is just as good as the higher priced properties. This stay was no different with only the exception of the room heater that was loud and seemed to be on the Frits, turning off and on every 20 second. Which gets pretty old at night when you’re trying to sleep.
2023 年 12 月入住 1 晚

10/10 超赞

Lisa

2023 年 12 月入住 2 晚

2/10 糟糕

Braden

与家人及幼儿出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Good location, door lock was broke which made you feel uncomfortable the room was pretty dirty when we got there at night you constantly heard people running up and down the hallways and dogs barking all day and night. The suite looked nothing like the pictures super outdated and cheap looking we paid for 2 nights and only stayed 1 so we lost about $200 and didn’t care it was worth leaving early they do have a pool and hot tub but good luck there so many people packed in the hot tub you can’t even get in we will never go back
2023 年 12 月入住 2 晚
Kim B 于 2023年12月30日 的回复
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 超赞

Richard

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Trip to SDC
We took our daughter to silver dollar city for the first time and this hotel is so close you can hear the train and people screaming riding the rides.
2023 年 12 月入住 1 晚

8/10 还可以

Maureen

与家人出行
满意：客房舒适度，员工和服务
不满意：清洁度
Ok stay
Our family stayed one night. We had adjoining rooms which worked out well. The lady at the front desk was super nice, quick to check us in, and helpful. The bed was comfortable. The rooms and hallway need updating, especially painting the walls. The bathroom was dirty and had a dirty washcloth on the shower curtain rod. The bed skirt had stains on it. The mini fridge in the room kept making a noise during the night.
2023 年 12 月入住 1 晚

6/10 一般

Carol

与家人出行
满意：员工和服务
Breakfast variety was not the best
2023 年 12 月入住 1 晚

10/10 超赞

Lily

2023 年 12 月入住 1 晚

10/10 超赞

Deborah

2023 年 12 月入住 1 晚

6/10 一般

Juan

与家人出行
满意：员工和服务，清洁度
Must of our trip was great except for the fact that we lost power and we had to rent a room for Saturday night so we can plug respiration machines at night
2023 年 12 月入住 3 晚
Kim B 于 2023年12月26日 的回复
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 超赞

Laura

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Wonderful stay, convenient to Silver Dollar City
Wonderful accommodations, great value. Great breakfast. Close to silver dollar city.
2023 年 12 月入住 4 晚

10/10 超赞

Angela

2023 年 12 月入住 1 晚

10/10 超赞

Brenda

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It was very quiet.
2023 年 12 月入住 1 晚

10/10 超赞

Lance

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Staying at our favorite Hotel outside SDC
We opted to try out the new family suite. It had two super comfy queen beds 2 chairs and a pull out couch for 2 additional sleeps if needed. The down side was the very small and cramped bathroom . the toilet and shower were in one room and the sink and closet in another. It also had a nice kitchenette type area with a coffee maker , sink and small fridge. The room itself was over 400 sq foot and had two balconys 2 massive sliders to let in plenty of light , The wall unit heater and ac was difficult to use , the remote did not work an the print on the unit itself was so small i had to get down on the floor to read it . The breakfast was nice with eggs and sausage, the waffle makers are gone. but they and a pancake maker on a conveyer belt . skip that one the cakes were only about half baked. But then weekday breakfasts are never really that great.
2023 年 12 月入住 1 晚

10/10 超赞

Kali

2023 年 12 月入住 1 晚

10/10 超赞

Tara

与家人出行, 带宠物出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 1 晚

10/10 超赞

Anthony

满意：清洁度、员工和服务、住宿条件和设施
Nice room for a fair price.
2023 年 12 月入住 1 晚

10/10 超赞

Mark

2023 年 12 月入住 1 晚

8/10 还可以

真实旅客

与家人出行
满意：客房舒适度
不满意：住宿条件和设施
Repeat stay at this location. Located right next to Silver Dollar City which was great. Having stayed here before a couple years ago, didn't think twice about re-booking as our first stay was great. Although I can't point out anything bad about our stay this time around, I also can't point out anything great either. The facility overall didn't seem as clean as our last visit (room cleanliness was great). Also, one thing that I remember very well from our last trip was breakfast was amazing and much better then the typical hotel breakfasts. This time around, breakfast was just like that of any other hotels with nothing about it really standing out which was disappointing. Would stay here again, but would not be at the top of the list as it was in the past.
2023 年 12 月入住 2 晚

8/10 还可以

Deborah

2023 年 12 月入住 1 晚

8/10 还可以

Ronnie

与家人出行
满意：员工和服务，清洁度
Good location, property is in serious need of an update. Any sound echoes down the hallway and into your room, not good if you are a light sleeper. Staff is very helpful and the breakfast was good and well looked after.
2023 年 12 月入住 1 晚

8/10 还可以

Tracy

满意：员工和服务，清洁度