2/10 糟糕
Wen-Jung
2019 年 9 月 6 日
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
A horrible check-in experience
When we arrive at the apartment (this can be evidenced by photographs sent to hotels.com) and call the apartment master. She told us that she is in Ukrane and just send us a message containing a website to reach a video to show us how to get the key from a box. We do not find the box, and meanwhile cannot read the video because it needs to upload a file to my email and save on air. I have no such a skill to read files on air. So, I call the master again that I do not read the video. The master just send me the message once again. Leave us blocked outside the apartment without offering any assistance. When I make a final call and ask her to show up to help us. She said she will come in an hour, but is eventually no show. We cannot but find another hotel to stay.
Wen-Jung
2019 年 8 月入住 2 晚