迈阿密布里克尔岛附近酒店

" ⸻ The hotel facilities are clean and comfortable. The lobby provides hot tea, iced water, and coffee throughout the day, which is a nice touch. The room was clean and well maintained, and the double-bed room actually has two large beds, which is more than sufficient for a family stay. However, the check-in process was poorly organized, which significantly affected our experience. We arrived at 11:00 a.m. and understood that check-in starts at 3:00 p.m., so we registered in advance and left our phone number after being told we would receive a call when the room was ready. We returned to the hotel around 2:00 p.m. and waited until 3:00 p.m., but no one contacted us. The check-in line kept getting longer, and only after asking did we find out that we had to line up again from the beginning. As a result, we didn’t receive our room key until around 4:00 p.m. Ironically, guests who arrived at 3:00 p.m. were checked in earlier than we were, even though we had registered at 11:00 a.m. This indicates poor front desk management. A simple number-based system—issuing numbers based on arrival time and calling them starting at 3:00 p.m.—would easily solve this issue. Unfortunately, such a small operational problem greatly worsened the overall check-in experience."

"非常好！"

"房间整洁，员工礼貌，很好。"

"Close to Bayfront park. No park lot but there is a park lot 1min distance. Easy to assess "

"不好"

"I had a great stay at Kimpton EPIC Hotel Miami. The location is excellent, the room was clean and comfortable, and the overall atmosphere of the hotel was very pleasant. I would especially like to highlight Hazel for her outstanding service. She was extremely friendly, patient, and professional throughout my stay, always willing to help and making me feel truly welcomed. Her positive attitude really made a difference and added a lot to the overall experience. I would definitely stay here again and highly recommend this hotel to anyone visiting Miami."

"Very nice "

"I like"