This is a nice property however, poorly maintained. We had stayed here a number a times but, will not again. We planned a family Thanksgiving get away beginning Wednesday 11/23. At 4 pm we entered the house which was about 40 degrees inside. My husband turned up the heat and we headed off to the grocery store. When we returned, we could still see our breath. My husband checked the oil tank and it was empty. We then spent the next 5 hours on and off the phone with Vacasa. First they were sending an emergency delivery and we were told, we should wait at a restaurant until it was delivered. Then about 9:00 pm, they gave us a new Vacasa rep who informed us we had a choice of 2 other Vacasa homes in the area (which were both 20 minutes from Bridgton ) It was now 10 pm, the new property was beautiful to look at but, had high ceilings and windows from the floor to ceiling. The heat and water were off so we slept for a couple hours in our jackets. (Thankfully we had ski gear) Also, no Internet. I have spoken to 4 Vacasa “Specialists” and have “ticket” numbers for how they plan to fix my issues. When it was clear by 9 a.m. (and Thanksgiving morning) that we were on our own, we packed up and made the 5 hour drive home. I am now waiting to here from a “Manager” to find out if they will issue the full refund I am requesting. Up to this point, no one has actually helped except the second “Specialist” who got tired of my tone so, she instructed us to pack up our stuff and drive to another unit at 9:00 pm after we waited at a local restaurant for hour waiting for an oil delivery. She at least moved us to a property that might have worked if the common areas could hold heat up to at least 65 degrees. This home would have been perfect for a summer holiday, not a November holiday. Also, the “ticket” for no wifi was not going to be addressed until at least the last day we planned to be there. If Vacasa does not issue a full refund, we will not be using them again. For the amount of money Vacasa charges, they need to provide appropriate alternatives when unforeseen issues arise. We are not unreasonable people but we are not going to pay to stay in a home without the basic essentials.