「We booked the hotel mainly for the convince to get on the airporter. But we also booked it for the pool. The pool was closed, and fireplace that I upgraded up to for the sweet was not working and we were told the gas was off for that. And the restaurant was closed for renovations... the 3 things we booked this hotel for. And I still had to pay full price because of it. You would think the price would be lower since all the perks for an upgraded room were not available and there would be a...
「The front desk staff had little interest in replenishing the breakfast, we got down there at 9 were told Breakfast was till 9:30, there was one egg patty, and they never would bring more even when asked, also the guest book in rooms states breakfast does last till 10am. Other wise the gentleman on evening shift and upon check in was very accommodating and helpful, a fridge of drinks and snacks in lobby, complimentary. Besides the breakfast stay was great, locked parking garage as well.」
「The room was fine, had a few obvious things in the room that didn’t work and/or it was obviously put there in a hurry but I have a really good eye for detail. Most of the staff was incredible. The last day I was there, I had not paid for the room yet, and my boyfriend went to pay it in cash in the office. At the same time the manager came banging on the door yelling at me like I was some rockstar thrashing about in the room. It was extremely embarrassing, and her and my boyfriend had an exchange...
「Everything is so wonderful and the family enjoy the stay so much. The only complain is probably the bed is kind of aged and too soft such that we all felt a little bit shoulder pain after waked up in the morning. By the way, the resort's Fireside restaurant is strongly recommended for future guests. The view, atmosphere, service, and the food are all excellent. 」
「This place was not our first choice, given their prior reviews, but the location worked. Sadly, they lived up to their low review rating. Additionally, watch your credit card post check out for false charges . The “manager (said he was the owner) was of no help whatsoever and admitted the charges were false after I questioned it!」