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关于亚卡西亚岭酒店的点评

3 out of 5
亚卡西亚岭酒店
1386 Beaudesert Road, Acacia Ridge, QLD

点评

6.4
10 分 - 超赞。34 条好评，共有 153 条点评" "
8 分 - 还可以。40 条好评，共有 153 条点评" "
6 分 - 一般。26 条好评，共有 153 条点评" "
4 分 - 很差。27 条好评，共有 153 条点评" "
2 分 - 糟糕。26 条好评，共有 153 条点评" "

6.6/10

清洁度

7.8/10

员工和服务

6.0/10

服务设施

6.2/10

住宿条件和设施

5.8/10

环保

点评

4/10 很差

Lau

与家人出行
满意：员工和服务
不满意：清洁度、住宿条件和设施、客房舒适度
2019 年 11 月入住 3 晚
Motel Manager 于 2019年12月23日 的回复
Thank and Merry Christmas

4/10 很差

Gaye

满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
Blanket was extremely dirty - room was stuffy Soap holder in shower covered in old soap
2024 年 5 月入住 1 晚

6/10 一般

Andrew

满意：员工和服务
2024 年 5 月入住 1 晚

4/10 很差

Deepti

满意：员工和服务
不满意：住宿条件和设施，清洁度
water leaks from wall behind shower Old dirty carpet Location behind a pub
2024 年 2 月入住 1 晚
Motel Manager 于 2024年03月3日 的回复
I appreciated your comments and we are looking at upgrading our rooms shortly. many thanks

8/10 还可以

Ellie

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 13 晚
Motel Manager 于 2024年02月28日 的回复
Thank you so much for your wonderful rating.

10/10 超赞

Robert

满意：清洁度、员工和服务、住宿条件和设施
Room was excellent clean food in restaurant was also excellent staff were so helpful and fast there was not much to dislike my car was safe all it was very very good thank you
2024 年 2 月入住 1 晚
Motel Manager 于 2024年02月28日 的回复
Thank you so much for your great rate much appreciated.

6/10 一般

Stephen

2024 年 1 月入住 1 晚
Motel Manager 于 2024年03月25日 的回复
Good Morning, Thanks for your kind rating.

4/10 很差

Raleigh

与配偶出行, 团体旅客
不满意：清洁度、服务设施、住宿条件和设施
Well our water was unusable from the smell, it smelt like there was a rotting corpse in it, the cutlery was completely unusable because it was covered in old oil stains, the carpet is wet and it's making our feet black, I've seen about 50 cockroaches so far, the aircon spits ice at us while it's on, the aircon leaked constantly, we lost power on the last night of our stay so all the food in our fridge went off and we couldn’t charge anything for our long drive home the next day. To put this in the nicest way, staying in hell would be nicer than this place. All the money clearly goes into the pub and pokies without even a thought of the accommodation complaints.
2024 年 1 月入住 3 晚
Motel Manager 于 2024年02月7日 的回复
Good Morning, I read your complaint and I just don't understand that if you were not happy with your room why did you not come and see me or the duty manager so we could have moved your group and gave you a total refund once you check-in. I have been here for 23 years and I understand we get complaint's but people come and see me so I can make other options to keep my guest happy. I did refund you partial refund and do my best. Next time you stay at other motel please complaint straight away so they can do something else for you like moving to other room or booking at other place for you. Cheers

10/10 超赞

Mohammed

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice place for family to stay. Ample.place to park. Beds a little.sweaky if u turn n toss a lot.
2024 年 1 月入住 7 晚
Motel Manager 于 2024年02月7日 的回复
Thank you so much I am happy with your rating.

8/10 还可以

Jean

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 6 晚
Motel Manager 于 2024年02月7日 的回复
Thank you so much

8/10 还可以

Anko

与配偶出行
满意：服务设施，员工和服务
不满意：住宿条件和设施，清洁度
Friendly staff. Quiet and have shops around.
2023 年 12 月入住 11 晚
Motel Manager 于 2024年02月7日 的回复
Much appreciated with the score. Have a great day

8/10 还可以

leslie

满意：清洁度、员工和服务、服务设施
not enough milk or sugar for coffee
2024 年 1 月入住 1 晚
Motel Manager 于 2024年02月7日 的回复
Next time let me know and I would given you more. Cheers

10/10 超赞

piyushkumar

与家人及幼儿出行, 团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Motel Manager 于 2024年02月7日 的回复
Thank you so much.

4/10 很差

Kevin

与家人出行
满意：员工和服务，清洁度
不满意：住宿条件和设施
Had 2 rooms booked, Rooms 33 and 35. Room 35 the AC wasn't what you would call the greatest. The remainder was ok, except for rediculous positioning of bed in front of wardrobe doors. Now room 33. Disaster area. First off, the light in the bathroom wasn't working. Just fortunate the light from outside was barely enough to see what you were doing while in the bathroom. Whoever designed the bathroom needs to be put up against the wall and shot. The positioning of the toilet hard up against a wall was bad enough, but then they decide to try and fit the toilet roll holder on that wall as well, thus having to virtually sit on the toilet roll while doing your business, then trying to get to the paper when finished......... absolutely stupid planning, or lack of planning more like it. Now, the shower recess. I am not a huge person, but really, felt like I was climbing into coffin to have a show. No room what so ever. Plumbing for shower also pathetic. Oh, and who ever had the bright idea to position a bed in front of wardrobe doors deserves a medal for stupidity. Finish off with broken door of freezer section of fridge just tossed up into the back of the freezer, out of sight, out of mind I guess. Not Impressed
2023 年 12 月入住 1 晚
Motel Manager 于 2024年02月7日 的回复
Thank you for your comments and I will take this on board with the bed arrangements. I have recent came back from oversea and they shower in Italy, Spanish and Portugal were tiny. You are my first complaint about the shower size and I have a lot of huge truck drivers take here on a regular basic and no complaints from.Thanks and have a great day

10/10 超赞

Manwinder

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Good Environment
2023 年 12 月入住 4 晚
Motel Manager 于 2024年02月7日 的回复
Thank you so much.

6/10 一般

Ivan Carl

团体旅客
2023 年 12 月入住 3 晚
Motel Manager 于 2024年02月7日 的回复
Thank you for your rating

6/10 一般

Luke

满意：住宿条件和设施
不满意：员工和服务
I enjoyed the bar and the food. I didn’t like the bed the springs were gone and the bedbugs made my time there terrible.
2023 年 11 月入住 5 晚
Motel Manager 于 2024年02月7日 的回复
Good Morning, I am sorry for your bad experience with us I wish I knew that you were not happy and I could have moved you to another room. My apologies on this.

2/10 糟糕

Joshua

2023 年 12 月入住 2 晚

10/10 超赞

Brendon

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 3 晚
Motel Manager 于 2023年11月28日 的回复
Thank you so much for your great score. Merry Christmas

6/10 一般

Lucy

不满意：清洁度
2023 年 11 月入住 2 晚
Motel Manager 于 2023年11月19日 的回复
Good Morning, Thank you for your rating and hope to see you in the future, Merry Christmas and a Happy New Year

4/10 很差

Yun-Ting

满意：员工和服务
2023 年 10 月入住 1 晚
Motel Manager 于 2023年11月3日 的回复
Thanks for stay at our motel

10/10 超赞

Vijeta

满意：员工和服务
不满意：清洁度
Location is very nice and the bar has excellent all day dining options - food was very nice 👍 Staff was friendly and let us do the late check out. Beds were comfortable and plenty of parking available. Lots of shops, restaurants, car wash within walking distance. Room had everything you could need like tea coffee facilities, microwave, fridge. Only the carpets are very old and needs changing.
2023 年 9 月入住 3 晚
Motel Manager 于 2023年10月5日 的回复
Thank you for comments and I totally agree regarding the carpet. Much appreciated

4/10 很差

Lars

不满意：清洁度
Very loud
2023 年 9 月入住 2 晚
Motel Manager 于 2023年10月5日 的回复
We are a Pub, Motel and Function centre, so mit is a loud place especially on weekends. Cheers

2/10 糟糕

Theresa

不满意：清洁度、员工和服务、服务设施、住宿条件和设施
The property definitely needs upgrades. The rooms were dirty, cold . We booked 2 nights couldn't survive for one night.
2023 年 9 月入住 2 晚
Motel Manager 于 2023年10月5日 的回复
If you were not happy if you came to see me I would have help you. Cheers

2/10 糟糕

Amanda

不满意：住宿条件和设施，清洁度
2023 年 9 月入住 1 晚
Motel Manager 于 2023年09月19日 的回复
I am sorry for your bad experience at our hotel

2/10 糟糕

Jacqui

与配偶出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
This property was filthy with broken beds sloppy old mattresses with broken frame and springs poking through the other bed was so old that when 2 people slept in it they rolled into the centre. cigarette butts had been put in kettle no after hours manager could be contacted and the adjoining rooms had people partying very loudly with swearing and breaking bottles till 3am and we felt unsafe to say anything to them and when we tried to contact management there was no answer. We tried to call the police and after 30 minutes on hold were told to report concerns online. We got no sleep and had to leave at 6am for our flight home. I want a refund as it was a horrifically traumatising night.
2023 年 7 月入住 1 晚
Motel Manager 于 2023年08月13日 的回复
I am so sorry with your bad experience at stay at our hotel. I will look into this matter and hopefully I will be able to give you partical refund. My deepest apology to you.

10/10 超赞

Simon

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Not far from shops and great pub
2023 年 7 月入住 3 晚
Motel Manager 于 2023年08月4日 的回复
Thank you so much

10/10 超赞

Scott

商务旅客
满意：清洁度、员工和服务、住宿条件和设施
Comfortable
2023 年 7 月入住 1 晚
Motel Manager 于 2023年08月4日 的回复
Thanks you for your rating to us

2/10 糟糕

Holly

与配偶出行
不满意：清洁度、员工和服务、住宿条件和设施
The photos don’t look anything like what’s on Wotif. Our room had a broken window and was dirty and damp. Managements excuse was that I booked the wrong room that’s why I had a bad experience. I booked a family room for 2 people, unsure why this mattered but they were quite upset about it at Check-in. Made sure I was ‘aware’ that I had booked a family room. Do not recommend.
2023 年 7 月入住 1 晚
Motel Manager 于 2023年08月4日 的回复
I am so sorry for your bad experience and I was not aware of this. the windows are not broken. I am not happy how you were treated and please forgive me regarding. I have been here for 22 years as a Motel Manager and I am truly sorry this has happened.

4/10 很差

Jerry Annie

不满意：住宿条件和设施，清洁度
Not in good condition
2023 年 7 月入住 1 晚
Motel Manager 于 2023年08月4日 的回复
Hi we are a budget motel and we are quite cheap and always a full house each day.

10/10 超赞

Fred

2023 年 6 月入住 3 晚
Motel Manager 于 2023年08月4日 的回复
Theank you for your great rating

8/10 还可以

Mark

满意：员工和服务
2023 年 6 月入住 1 晚
Motel Manager 于 2023年08月4日 的回复
Thank you for your wonderful rating

2/10 糟糕

真实旅客

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
One to avoid if you can
Budget hotel which wasn’t clean. Lots of bugs in the room, walls dirty, carpet was disgusting. Had all the normal facilities but it is a rundown place needing a lick of paint and maintenance. Wouldn’t stay again nor recommend.
2023 年 6 月入住 1 晚
Motel Manager 于 2023年08月4日 的回复
I understand this but there is only so much I can do.

6/10 一般

Arthur

满意：客房舒适度
不满意：员工和服务
2023 年 6 月入住 2 晚
Motel Manager 于 2023年06月11日 的回复
Thanks for your rating have a great day

4/10 很差

Elizabeth

与家人及幼儿出行
满意：员工和服务
不满意：住宿条件和设施，清洁度
Great for parking with trailer and late check in was easy. However we killed three cockroaches in our room on arrival and the cutlery was dirty. The blankets were stained and rough to touch. Many things needed updating.
2023 年 5 月入住 1 晚
Motel Manager 于 2023年06月11日 的回复
We recently had the rooms pest control and that's why they are coming out, so sorry but that is part of our health and safety, it's gone every 6 months. I apologize for the cutlery and blankets are wqashing each time they are being used. Many thanks

10/10 超赞

Martin

2023 年 5 月入住 2 晚

10/10 超赞

geoffrey

商务旅客
满意：员工和服务，清洁度
Staff are very friendly, room was clean.
2023 年 3 月入住 1 晚
Motel Manager 于 2023年03月28日 的回复
Thank you so much for your rating much appreciated

2/10 糟糕

Perry

不满意：清洁度、住宿条件和设施、客房舒适度
Dirty and smelly
The carpet in the room was stained and filthy. The room stunk ( of what, we’d prefer not to guess). Would NOT recommend.
2023 年 3 月入住 1 晚
Motel Manager 于 2023年03月29日 的回复
We are a budget hotel and these days the prices of motel rooms have gone through the roof. I am sorry about your bad experience

6/10 一般

Jeff

2023 年 3 月入住 1 晚
Motel Manager 于 2023年03月29日 的回复
Thank you for your rating, keep safe

4/10 很差

Stéphane

与家人出行
满意：清洁度
不满意：员工和服务、服务设施、住宿条件和设施
Pas top! Problème de climatisation,
2023 年 2 月入住 1 晚
Motel Manager 于 2023年03月29日 的回复
Thank you lettring me known this. Keep safe

2/10 糟糕

Ashley

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very dirty, smell was terrible. We didn’t even up staying the night.
2023 年 1 月入住 1 晚

2/10 糟糕

Karyn-lee

4/10 很差

Nathan

团体旅客
满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
The staff are great, they do their best with what they have. The pokies are open till 4am the bar shuts at 2am which needs to be written everywhere, the hot water lasts 1 shower, the beds are horrible, the window blinds broken so the sun comes in as soon as it rises and the music keeps playing on the poud speaker's all.night. staff great rest rubbish
2022 年 7 月入住 1 晚

6/10 一般

Brendan

团体旅客
It was a place to stay for the night.
2022 年 6 月入住 1 晚

10/10 超赞

真实旅客

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Very enjoyable stay. Well priced. Will return
2022 年 5 月入住 4 晚

8/10 还可以

Joshua

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 11 月入住 2 晚

8/10 还可以

Amanda

商务旅客
满意：清洁度、员工和服务、客房舒适度
2021 年 12 月入住 2 晚
Loretta 于 2022年01月4日 的回复
Thank you so much for your great rating.

8/10 还可以

Michael

商务旅客
满意：清洁度、员工和服务、住宿条件和设施
Room was clean, bed was comfortable location was convenient and food was good. Only downside was it's nesr a railway marshalling yard.
2021 年 11 月入住 3 晚
Loretta 于 2021年12月21日 的回复
Thank you for your great rating and Merry Christmas and a safe New Year 🤶

4/10 很差

shaun

不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Not a fan !!!
2021 年 9 月入住 1 晚
Loretta 于 2021年09月28日 的回复
Sorry to hear that, please keep safe 😀

8/10 还可以

真实旅客

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It was a cheap Hotel so can't complain but would reccomend to anyone going up to brisbane for a holiday :)
2021 年 5 月入住 3 晚
Loretta 于 2021年05月26日 的回复
Hi thank you for your comment and I do agree with you it's not a place to stay for holidays but for trades, short stay if its work related, truck drivers etc......