The property was not as depicted in the website, the name was different, none of phone numbers in the website worked, the reception area was unmanned, there were no instructions for picking up keys and the phone number behind the reception window went to a voicemail which a week later still hasnt been replied to. There were about a dozen other guests also trying to gain access and in the finish I left and went to a different hotel around the corner - after having already paid for the place I couldn't get into. The website referred to "heart of the city" but the name of the apartment complex was Skytower and there was a construction site at the front of the premises.