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关于城市公园公寓酒店的点评

3.5 out of 5
城市公园公寓酒店
251 Gregory Terrace, Spring Hill, QLD

点评

8.4

很好

10 分 - 超赞。100 条好评，共有 235 条点评" "
8 分 - 还可以。98 条好评，共有 235 条点评" "
6 分 - 一般。21 条好评，共有 235 条点评" "
4 分 - 很差。11 条好评，共有 235 条点评" "
2 分 - 糟糕。5 条好评，共有 235 条点评" "

8.6/10

清洁度

8.0/10

员工和服务

8.4/10

服务设施

8.2/10

住宿条件和设施

点评

8/10 还可以

Ken

满意：客房舒适度，清洁度
Convenient and comfortable
Very convenient location for the medical centre we needed to access. Obtaining keys was easy. Apartment spacious and comfortable for a 4 night stay
2020 年 6 月入住 4 晚
Mele 于 2020年07月19日 的回复
Dear Ken, We appreciate the review. We hope to see you next time.

8/10 还可以

真实旅客

满意：服务设施，清洁度
2020 年 5 月入住 1 晚
Mele 于 2020年06月18日 的回复
We're glad you enjoyed your stay. We hope to see you next time

6/10 一般

真实旅客

商务旅客
满意：清洁度、服务设施、住宿条件和设施
不满意：员工和服务
Checking in after hours - anytime outside of a 3 hour window in the middle of the day - was a painfully slow process with about 5 phone calls and texting and emails. The managers would not help directly and I never spoke to them even though they were in the building. It took me an hour stuffing around to finally get into my room. The rooms though were great.
2020 年 4 月入住 1 晚

8/10 还可以

Patricia

团体旅客
2020 年 3 月入住 2 晚
Mele 于 2020年03月23日 的回复
Thank you for your review.

10/10 超赞

Ian，Oakey

与配偶出行
满意：服务设施
Me and my wife were totally at home there and would recommend it to anyone
2020 年 3 月入住 1 晚
Mele 于 2020年03月14日 的回复
Dear Ian, We're so glad you enjoyed your stay. We hope to see you next time.

10/10 超赞

Vee

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
What I liked was that it was private and my apartment was huge and comfortable with a balcony. I had access to free parking and staff friendly and amenable. Make sure you read your pre arrival instructions so that you gain easy access as the office is only open during certain hours. I would stay there again the place was very affordable and worth every cent.
2020 年 2 月入住 4 晚
Mele 于 2020年03月10日 的回复
Dear Vee, We're glad you enjoyed your stay. We hope to see you next time!

10/10 超赞

真实旅客

满意：服务设施，清洁度
A very pleasant and spacious one bedroom apartment with everything you could need, including a great view of the city. I checked in after reception hours and the lady who facilitated my stay was very sweet. An excellent location: I would not hesitate to stay here again.
2020 年 2 月入住 2 晚
Mele 于 2020年03月10日 的回复
Dear guest, We're glad you enjoyed your stay. We hope to see you next time!

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施
Great sized apartment, fantastic location and views, easy after hours entry. Would definitely recommend irrespective of the great value. Car parking is the only issue, limited secure parking under the building.
2020 年 2 月入住 2 晚
Mele 于 2020年03月10日 的回复
Dear guest, We're glad you enjoyed your stay. We hope to see you next time!

10/10 超赞

Emma

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great location
Great service and excellent staff
2020 年 2 月入住 2 晚
Mele 于 2020年02月25日 的回复
Dear Emma, Thank you for your review. We hope to see you next time.

10/10 超赞

Kerry

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great central place
I stay here regularly. Its quiet. Well equipped. Very centeal, 10 min walk to central shopping.
2020 年 1 月入住 3 晚
Mele 于 2020年01月18日 的回复
Good afternoon Kerry, We're glad you enjoyed your stay. We hope to see you next time.

4/10 很差

Mellow，日本

与家人出行
满意：清洁度
不满意：员工和服务
フロントが10-13時ということなので慌てて10時過ぎに到着しましたが、誰もいません。30分ぐらい待ちましたが誰も来ず、時間外対応と書かれている事務所へ行くことに。 そこでチェックイン手続と、鍵の取り出し方法を教えてもらいました(最初からそのシステム？) 宿に戻り、指定されたMail Boxの暗証番号を合わせると中に鍵が入った封筒がありました。 そのカギはなぜか玄関とルームキーが共通でした。 ドアが古く鍵の開け閉めに苦労しましたが、部屋の中は清潔で設備も整っていました。 ただ鍵が一つしかないうえに、鍵がないと建物に入れないので注意です。 朝便の飛行機に乗るための１泊だったので料理もしませんでしたが、キッチンの設備もよさそう。 ただ「ゴミを駐車場内のゴミ箱に持っていったら清掃代がかかりません」みたいなことが書かれていて、宿泊システムの違いに驚きました。 トータルで考えて、私たちのような素人観光客が泊まる宿ではなさそうです笑
2020 年 1 月入住 1 晚

8/10 还可以

William

与家人出行
满意：清洁度、住宿条件和设施、客房舒适度
Great location, good facilities.
2019 年 12 月入住 8 晚
Mele 于 2019年12月30日 的回复
Hi, We're glad you enjoyed your stay. We appreciate the review. We hope to see you next time!

8/10 还可以

真实旅客

满意：服务设施，员工和服务
2019 年 12 月入住 1 晚
Mele 于 2019年12月30日 的回复
Hi, We're glad you enjoyed your stay. We appreciate the review. We hope to see you next time!

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 12 月入住 1 晚
Mele 于 2019年12月30日 的回复
Hi, We're glad you enjoyed your stay. We appreciate the review. We hope to see you next time!

8/10 还可以

Diz

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Best thing about this apartment every thing closes food bars different cultures I've stayed there twice now from shift from work before I travel home 3 hours up the coast for remaining days off ! It's good for singles ! But the best thing about is being a couple or a friend or a date that ! Let your hair down go to nite life Nite club discos pubs restaurants backpacks strip clubs an transport rite there ! Well hope you guys have good stays ! Hey get 2 nites an it cheaper I DO wen live BANDS TOUR THOUGH ! THANKS ALLOT
2019 年 11 月入住 1 晚
Mele 于 2019年12月30日 的回复
Hi, We're glad you enjoyed your stay. We appreciate the review. We hope to see you next time!

10/10 超赞

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
The property was great, so clean/tidy aswell. Spacious definately recommend, short walk to RNA showgrounds, easy access to apartment. Underground parking provided. Definately be becak
2019 年 11 月入住 1 晚
Mele 于 2019年11月30日 的回复
Hi, we're so glad you enjoyed your stay. We hope to see you next time

10/10 超赞

真实旅客

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We booked this two bedroom apartment as we were attending a U2 concert nearby. We were pleasantly surprised by how well presented the apartment was, the fact it had been upgraded as some point and its view and location. We were on the main road but the noise did not seem to be an issue unless you were sitting outside. Great value
2019 年 11 月入住 1 晚
Mele 于 2019年11月30日 的回复
Hi, we're so glad you enjoyed your stay. We hope to see you next time

10/10 超赞

Emma

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Large Apartment at a great rate!
Large 2 bedroom 2 bathroom apartment in a handy position for both the Valley and the City. Excellent parking as well.
2019 年 10 月入住 1 晚
Mele 于 2019年11月2日 的回复
Thank you for your feedback. We hope to see you next time!

10/10 超赞

Melanie

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Perfect place to stay
Great apartments clean, with friendly staff and a great location. Would definitely recommend and we will be back again.
2019 年 10 月入住 1 晚
Gab 于 2019年10月11日 的回复
Thank you for your feedback. Can't wait to see you next time!

10/10 超赞

真实旅客

与家人出行
满意：清洁度、服务设施、住宿条件和设施
Very nice apartment close to pretty much everything. Spacious apartment. Would definitely book there again
2019 年 10 月入住 3 晚
Gab 于 2019年10月11日 的回复
Thank you for your feedback. Can't wait to see you next time!

10/10 超赞

Quinton，Melbourne

与配偶出行, 商务旅客
满意：住宿条件和设施，清洁度
I have stayed at some pretty nice places including... Stanford, treasury , some of the oaks in Brisbane over the years but I’ll have to say that I’ll be back to stay there for now on! Value for money and share size of one bedroom apartment was great with everything u could need in it plus FREE PARKING which is a bonus! Not to mention there wasn’t anyone calling at 10:05 to see if you were leaving yet! Big thumbs up! P.s forgot to mention very clean too as my partner is fussy and she couldn’t find anything to pick on which happens on the odd occasion in other places!
2019 年 9 月入住 2 晚
Gab 于 2019年10月11日 的回复
Thank you for your feedback. We hope to see you next time!

10/10 超赞

真实旅客

满意：清洁度、服务设施、住宿条件和设施
2019 年 8 月入住 1 晚
Gab 于 2019年10月11日 的回复
Thank you for your review. We hope to see you next time!

8/10 还可以

真实旅客

与家人出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We were missing a few living essentials like an ironing board, cutlery, glasses etc and they were immediately replaced that day .... excellent service. There was one apartment where a party went on well into the night. We were that exhausted from working at the show that we fell asleep but I know other people staying in the apartments weren't impressed.
2019 年 8 月入住 11 晚
Gab 于 2019年10月11日 的回复
Thank you for your feedback. We have notified management. We hope to see you next time!

10/10 超赞

真实旅客

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Good location. Park across the road, close to the city.
2019 年 7 月入住 3 晚
mel 于 2019年08月9日 的回复
Thank you for your review. We hope to see you next time

10/10 超赞

真实旅客

2019 年 7 月入住 1 晚
mel 于 2019年08月9日 的回复
Thank you for your review. We hope to see you next time

8/10 还可以

真实旅客

2019 年 6 月入住 1 晚
Mele 于 2019年07月13日 的回复
Thank you for your rating. We hope to see you next time!

8/10 还可以

真实旅客

满意：清洁度、员工和服务、客房舒适度
不满意：住宿条件和设施
A little outdated but very clean and comfortable
We stayed here for a couple of nights and found it to be perfect for what we needed (we had friends staying close by so we were often at their place and slept back at our hotel). The rooms are outdated in style but everything was very clean and comfortable. The bathroom was recently renovated and seemed newer than the bedroom. The secure basement parking made it easy to come and go as we pleased. Since we had a car, accessing the city and ferry boats was very easy - I don't know how easy it was to use public transport around this area as it's a decent walk into the city and 30mins cab to the ferries.
2019 年 6 月入住 2 晚
Mele 于 2019年07月13日 的回复
Hi, We're glad you enjoyed your stay. We appreciate your feedback and have notified management. We hope to see you next time!

6/10 一般

ACT

It was all pretty standard ie no amazing features. I think you should provide dishwasher and laundry powder according to the length of the stay - otherwise someone booked for one night gets the same as a family booked for a week (and the longer-staying, higher-paying family is disadvantaged). The kitchen and bathrooms appeared clean in the night we arrived but less so when I saw them in proper daylight.
2019 年 6 月入住 5 晚
Mele 于 2019年07月13日 的回复
Hi, We're glad you enjoyed your stay. We appreciate your feedback and have notified management. We hope to see you next time!

8/10 还可以

jamie

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 6 月入住 3 晚
mele 于 2019年07月13日 的回复
Thank you for your rating. We hope to see you next time!

8/10 还可以

真实旅客

满意：住宿条件和设施，清洁度
2019 年 6 月入住 1 晚
Mele 于 2019年07月13日 的回复
Thank you for your rating. We hope to see you next time!

10/10 超赞

真实旅客

团体旅客
满意：清洁度、服务设施、住宿条件和设施
Size of the apartment and proximity to the city. A+++
2019 年 5 月入住 4 晚

6/10 一般

真实旅客

商务旅客
满意：清洁度、服务设施、住宿条件和设施
不满意：员工和服务
Liked: Views, location, amenities Had sugar ants in the bed and after changing sheets the first night, by the third night the ants returned. Disliked: Unable to access wifi and when we called phone numbers providde, no reply or help was given.
2019 年 5 月入住 3 晚
City Park Apartments 于 2019年05月16日 的回复
hello, Thank you for your feedback, we are sorry to hear about the ants and we will ensure to fix this issue. Do you remember what room you were placed in by any chance? regards City Park

6/10 一般

真实旅客

与配偶出行, 商务旅客
满意：住宿条件和设施，清洁度
The location was good and close to free Spring Hill Bus Loop. Apartment was comfortable, but no WIFI. Would stay again, but only with WIFI.
2019 年 4 月入住 4 晚
City park Apartments 于 2019年05月13日 的回复
hi, Thank you for your feedback! We are trying to fix the WiFi issue as we speak. However, all our advertisements for the time being have been edited with the knowledge of the lack of WiFi. Thanks again.

10/10 超赞

真实旅客

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The place was spotless new great view and very roomy. Would stay there again
2019 年 3 月入住 5 晚
Mele 于 2019年03月30日 的回复
Dear Guest, We're so glad you enjoyed your stay. We hope to see you next time!

10/10 超赞

Melanie

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
PERFECT AAA+
Perfect place to stay, super close to the city, gorgeous view of the city skyline at night. Absolutely spotlessly clean, just a perfect place to stay all round.
2019 年 3 月入住 1 晚
Steve 于 2019年03月12日 的回复
Thank you Melanie. We look forward to see you again soon.

8/10 还可以

M

满意：清洁度、服务设施、住宿条件和设施
不满意：员工和服务
2019 年 2 月入住 4 晚
City Park 于 2019年04月8日 的回复
Thank you

8/10 还可以

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施
We liked this property for its location, the spaciousness of the suites, the new paint, kitchen and bathroom, and the under-cover (free) parking. The small pool was great for refreshing at the end of the day, and there is a short walk to two other pools - the tiny and historic Spring Hill Baths, and the 50m lanes of the Centenary Pool. We also liked the interactions with management, who responded quickly. To be improved - the internet connection (often not working), the carpet on the stairs is wearing out, and the garden was visibly wilting and not being tidied or watered. Inside the clothes wardrobes there should be much more efficient storage system. The units fronting Gregory Tce can be noisy but the doors and drapes dealt with that very well. We will continue to use these apartments, as we have for many years, but will try to book a unit at the back of the block, that look out to the city.
2019 年 1 月入住 6 晚
City Park 于 2019年02月13日 的回复
Dear Guest, Thank you for your feed back, your suggestions has been noted. We look forward to see you again soon.

8/10 还可以

真实旅客

满意：住宿条件和设施，清洁度
Location is excellent. Room sizes and amenities and outdoor spaces are excellent. Would have appreciated provision of tea towel and had cloth/paper hand towels in kitchen area on arrival. Also would be good to have little waste bins in bathroom areas. A very pleasant stay and would stay there again.
2018 年 12 月入住 4 晚
City Park 于 2019年02月13日 的回复
Thank you for your feed back, sorry for the inconvenience that has caused to you. We will review this issues with the house keeping team, as we do normally provide tea towel and waste bin in the bathroom. We hope to see you again soon!

4/10 很差

真实旅客

2018 年 12 月入住 3 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2018 年 12 月入住 1 晚
Mel 于 2018年12月17日 的回复
Thank you for your feedback. Wishing you a Merry Christmas.

2/10 糟糕

真实旅客

满意：住宿条件和设施，服务设施
不满意：员工和服务
2018 年 12 月入住 1 晚
Mel 于 2018年12月17日 的回复
Thank you for your feedback. Wishing you a Merry Christmas.

4/10 很差

真实旅客

与配偶出行
满意：住宿条件和设施，清洁度
I booked a King bed in a studio apartment and got two singles with the kitchenette closer to my bed than my husbands bed was.
2018 年 12 月入住 1 晚
City Park Apartments 于 2018年12月14日 的回复
Dear Guest, Thank you for your feedback. We sincerely apologies for the inconvenient that has caused to you, next time if you do visit again please kindly remind the reception on/prior your check in for the bed preferences. Thank you

8/10 还可以

真实旅客

满意：清洁度、服务设施、住宿条件和设施
2018 年 12 月入住 1 晚
City Park Apartment 于 2018年12月12日 的回复
Thank you for your feedback. We look forward to see you again soon!

6/10 一般

Riv，Brisbane

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
2018 年 11 月入住 1 晚
City Park 于 2018年11月20日 的回复
Thank you for your feedback, we hope to see you again soon!

10/10 超赞

Ruth，Brisbane

满意：清洁度、住宿条件和设施、客房舒适度
2018 年 10 月入住 7 晚
City Park 于 2018年11月14日 的回复
Thank you for your feedback. We hope to see you again soon!

10/10 超赞

Julie，NSW

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Spacious and tastefully furnished. Great location loved the big sliding glass doors onto the verandah overlooking the park. Parking was easy. The only irritation was the Sunday check in when no one is available in reception; Information on line rather than on the reception door would have been a time saver.
2018 年 10 月入住 1 晚
City Park 于 2018年10月24日 的回复
Dear Julie, Thank you for your feedback. Glad to hear that you enjoyed your stay here. We will look into and update the reception hours. Thank you

10/10 超赞

V，Australia

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Spacious and convenient location. Good supplies in the kitchen.
2018 年 10 月入住 2 晚
City Park 于 2018年10月24日 的回复
Thank you for your feedback :)

4/10 很差

LarsWeber，Brisbane/Mackay

不满意：清洁度、员工和服务、住宿条件和设施
NO WiFi, No one on site till 10 am till 1 pm,when we rang the number they just said you have to see the staff when on site... were at work then... so the unit looks clean on arrival, but then you see all the hairs on the carpet... we deducted they came from the cleaners when we saw them ....the range hood was filthy, it set off the smoke alarm and the smell was disgusting... the en suite window was locked shut... and NO ducting... on a good note the curtains were blackout but the tracks had been cleaned so they did NOT slide, USE some silicone, just a spray... makes everyone's life better, the bed was good, but the mattress was filthy, glad I didn't look on arrival or we would have gone else where... The Management need's to spend more time here and NOT Micro manage form afar... Could be a great motel, get new managers or sell off to Air b&b Royce & Lars Fox
2018 年 10 月入住 4 晚
City Park Apartments 于 2018年11月6日 的回复
Dear Royce &Lars, Thank you for your feedback. We will address the cleaning issues directly with the cleaners. Our office is located 5mins walk from City Park Apartments, we do have reception working everyday 9am-5pm and also after hours staff available if needed. Unfortunately our FREE WIFI system is currently under maintenance, we have updated on the website that Wifi is not available, but for some of the early bookings we might have missed to inform the guests regarding the changes. Once again thank you for your feedback and thank you for staying with us.

8/10 还可以

John

满意：清洁度、员工和服务、住宿条件和设施
My expectation was for a 1 bed apartment, not a hotel studio style room. Once I got over that it was fine
2018 年 10 月入住 1 晚
City Park 于 2018年10月24日 的回复
Thank you for your feedback John. We do have hotel studio style room available (without full kitchen), please let us know in advance your room preference next time. We look forward to see you again soon :)

8/10 还可以

Sam，Goldcoast

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Our stay there was great, didn’t get disturbed and everything was clean and tidy 😊
2018 年 10 月入住 2 晚
City Park 于 2018年10月24日 的回复
Thank you Sam for your feedback :)