Dear Raymond, Thank you for the great review of your stay. My team and I look forward to welcoming you back to the hotel soon. Kind regards, Rui Ozorio Guest Experience Manager

Hello! Thank you for the wonderful score from your stay. My team and I look forward to welcoming you back soon. Kind regards, Rui Ozorio Guest Experience Manager

Dear MY, Thank you for the wonderful feedback from your stay. My team and I look forward to welcoming you back to the hotel. Kind regards, Rui Ozorio Guest Experience Manager

Dear Guest, Thank you for your rating. We hope to welcome you back in the near future. Warm regards, Justin van Grootveld Hotel Duty Manager

Hi Damian, Thanks for your feedback on your stay with us! I'm thrilled to hear that you had a wonderful stay. We hope to welcome you back with us in the future!

Hi Robert, thank you for your feedback on your recent stay with us! We hope to welcome you back in the near future!

Hi Guy, thank you for your feedback on your recent stay with us! We hope to welcome you back in the near future!

Hi Shannon, thank you for your feedback on your recent stay with us! Its pleasing to read the team you encountered were friendly and helpful. We hope to welcome you back in the near future!

Hi Mark, thank you for your feedback on your recent stay with us! We hope to welcome you back in the near future!

Hi Ashlee - Thank you for your lovely feedback on your recent stay with us. We are so glad to see you loved your stay and we look forward to welcoming you back in the future!

Thank you for taking the time to provide feedback from your stay. I am glad that you enjoyed your stay with us at Rydges Southbank Brisbane. We are looking forward to seeing you again!

Hi Richard, thank you for your feedback on your recent stay with us! We hope to welcome you back in the near future!

We apologize for the inconvenience you experienced with room service with the extended wait times - your patience is upmost appreciated. Thank you for your understanding, and we hope to serve you better next time.

Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay with us and found our room wonderful, clean, and the beds comfortable. We're also pleased that you appreciated our convenient location close to shopping, food, and entertainment.We look forward to welcoming you back for another wonderful stay in the future!

Thank you for your wonderful review! We're thrilled you enjoyed our rooms and the exceptional service provided by our staff. We're glad we could accommodate your change in plans smoothly. We look forward to welcoming you back soon!

I am glad to hear you had a good stay with us at Rydges Southbank Brisbane and thank you very much for taking time to leave your feedback! I hope we will see you soon!

Thank you for taking the time to share your experience with us. We sincerely apologise for the inconvenience and disappointment you faced during your stay. It's disheartening to hear about the lack of service and miscommunication you encountered, particularly regarding the pool hours and availability of amenities like mugs. Your feedback is incredibly valuable to us, and we will address these issues with our team to ensure that they do not happen again in the future. We understand that these lapses in service marred your experience, and we truly regret any frustration they caused. Please know that your concerns have been heard, and we are committed to improving our services to provide a better experience for our guests. We hope to have the opportunity to welcome you back in the future and demonstrate the high standard of service we aim to provide.

Good morning Diana,Thank you for staying with us again at Rydges South Bank and so glad to hear that you enjoyed your stay. We greatly appreciate the feedback and hope to welcoming you back again soon.Kind regards,Katelyn Newman

Thanks for your feedback Michelle!

Thank you for your wonderful feedback! We're thrilled to hear that you loved your stay at Rydges Southbank Hotel and that you would recommend us to others. Your satisfaction is our priority, and we're delighted that you were very happy with the hotel and your room. We appreciate your recommendation and look forward to welcoming you back on your next visit.

Thank you for your feedback Marcus!

Thank you for your feedback Daryl!

Thank you for your feedback Jun!

Thank you for your feedback!

Thanks for your feedback Koyu!

Thanks for your feedback Robert!

Thanks for your feedback Karen. We will look into extending the pool operating times during Summer!

Thanks for your rating Amanda!

Thanks for your feedback Leighton!

Thank you for taking the time to share your feedback with us. We apologise for any disappointment regarding the pool closure and the facilities not meeting your expectations. Your comments about the spa, gym, and sauna will be reviewed with our team to ensure accurate information is provided to our guests. We regret to hear that you found the breakfast pricing to be high; we'll take this into consideration for future adjustments. However, we're pleased to know that you found the room comfortable and appreciated the extra made-up bed. We understand the importance of a fully operational pool, and we apologize for any inconvenience this caused during your stay. Your comments will be used to improve our services, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future.

Thank you for sharing your feedback with us. We apologise for any inconvenience you experienced with the valet parking options and the issue with the air conditioning in your room. Our team strives to provide comfortable accommodations and efficient service, and we regret if we fell short of your expectations on this occasion. Please rest assured that we will address these concerns internally to ensure a more seamless experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay.

Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed our convenient location and found our area suitable for families. However, we apologise for the inconvenience caused by the broken toilet seat and the difficulty in filling up a drink bottle. Your comments are invaluable to us, and we will address these issues promptly to ensure a more comfortable stay for our guests in the future. We appreciate your understanding and hope to welcome you back for an even better experience next time.

Thanks for your feedback Christine. I have looked into your reservation and can see you were allocated a River View Twin room as what you had originally booked. I am pleased to read that you enjoyed our location and were able to access everything at your fingertips! We hope you had a safe onward travel and look forward to welcoming you back in the future.

Thank you for your feedback Rajesh!

Thank you for your feedback Carolyn!

Thank you for your feedback Rebecca!

Thanks, Amir, for your patience and understanding during the school holidays. It certainly can be challenging with the influx of visitors to the city especially during times where we haven't been advised of arrival times. We will endeavor to review your feedback for the future.

Hi Edison, Thank you for your review. The hotel does not provide self parking however there are several car parks located a stones throw from the hotel that can cater to your self parking requirements. We hope to see you back in the future!

Thank you for your feedback!

Dijana, we appreciate your detailed account of your recent stay with us. While we understand the challenges posed by the unexpected power outage, we find it disappointing that despite receiving a full refund, your experience led to a negative review. Your refund was already processed, as noted in my email on 19th January 2024. Recognising your frustration with the refund processing times as these differ from financial institution. Should you have additional questions or require further clarification, please don't hesitate to reach out.

Thank you for sharing your experience with us. We apologise for any miscommunication regarding the valet parking charges. Our team strives to provide clear and transparent information to all our guests, and we regret if there was any confusion in this instance. While we understand your concerns, please note that our valet parking pricing is in line with other hotels in the area. However, we will review our communication processes to ensure that all guests are fully informed of any additional charges. Your feedback is invaluable to us, and we hope to have the opportunity to welcome you back for a more positive experience in the future.

Thank you Christina for your review!

Hi Michael. Thanks for your feedback on your stay with us. We hope to see you back with us again in the future!

Thanks for your feedback Carole!

Thanks Patrick for your feedback!

Thanks for your review Danielle!

Thanks for your review Mark!

Hi Georgina, Thanks for your feedback on your recent stay with us. Pleasing to read that the team looked after you during your stay. Will look into your feedback around the housekeeping items. We hope to see you back with us again soon!

Hi Rosanne, Thanks for your feedback on your recent stay. I'm pleased to read that you had a wonderful stay with us. Our Engineering team have been working on the colouration of the pool as a direct result of one pump failing which has since been rectified - I apologise for the inconvenienced. We hope you had a safe onward journey and look forward to welcoming you back in the future!

Hi James - Thanks for your rating!