「I’ve always had a great stay at the Carnegie. This stay was great until the end. I had to go back in to retrieve a receipt. The gentleman was helping another customer while I was waiting. A lady came to the counter. Never asked if I needed anything, barely acknowledged my presence. A gentleman stepped off the elevator. She acknowledged him and asked if she could help him. I didn’t allow my anger to get the best of me; however, I will never forget this experience. I will always remember her face.」