「Promotion pictures deceiving as rooms not great. Just a lack of care. Very pricey for what it is. Wish I’d stayed at a bed and breakfast as I’d have been more comfortable at a fraction of the cost. It was central which is about as positive as I can be about the place.」
「Lovely stay, just a few yards from the sea front. Lisa and Christophe made us feel very welcome. The swimming pool was great and just what you need after a long drive or busy day around Torbay. The breakfasts we enjoyed each morning were delicious and kept us full throughout the day. Would definitely return and highly recommend a stay at the lovely Charterhouse if you're looking for somewhere to stay in Torquay.」
「Paid a large amount for a deluxe sea view double and when we got there it was a small double. The furniture was old and bits out of the chairs. The balcony was filthy. Asked to move and was given another room . Bigger but not much better. Very old. Breakfast was food sitting for a long time. Cold plates were supplied.
We were there before and had a wonderful experience nothing like last time」
「We stayed for one night only and the reception was friendly. We bought a plug-in air freshener as the room smelt funky. The single bed was uncomfortable. Very noisy at night due to karaoke - but this was the summer in Paignton so I guess it’s normal. Hotel is near the main strip so very convenient. 」
「Staff were lovely, location is gorgeous, rooms very outdated and in general the flow of constant tour buses full of elderly travelers made me feel like I was staying in a nursing home. Staff very rigid about breakfast timing and use of breakfast room not alllowed after 10:00am so if you are not an early riser, take note. Lift was also broken for full 4 nights of our stay and we were on the 3rd floor.」
「Staff were great and worked hard to cover all areas - especially Stephen, Jason, Bella and Jay. Appeared to be under staffed sometimes.
Hotel - Great location and lovely views.
Room - was not so great. Our bed was uncomfortable. Pillows were very thin. There was no chest of drawers to store clothes. Room had some cobwebs above the wardrobe and door. The bathroom door had a poorly repaired hole in it and iron burn/ mark on the carpet. No lift access to our room.
Pool - The swimming pool and...
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