Brookside Village hotels in Houston

"The breakfast was good. The hotel was clean. The shuttle bus was the best amenity offered in my opinion. It saved me over $200 is uber fees throughout my 3 day trip"

"Great location"

"Honestly, I'm still not sure how I feel about this hotel. From the moment I walked through the front doors, there was no hello, welcome, be with you in a moment, anything of the sort. I spent about ten minutes getting checked in, ignored for most of the initial five minutes. Normally I would've addressed this, but it was 10:30 P.M. and I was tired after a long day of driving. So I let it slide, but I soon realized that the staff were completely out of sorts, had called the police for a disturbance on the property, and one guests came barreling through yelling at the staff about his wife, as he rolled his luggage out towards the side entrance/exit. Finally, one of the men, asked for my name. Still no official greeting, just down to business. Obviously both men are annoyed by whatever has been going on prior to my arrival. I asked him a few questions about the property and he answered, but still no apology or Greeting. As I was heading outside to move my car three officers came in to address whatever had been going on. I let it go, and moved on. First night was pretty uneventful after that. Second night, the place was packed and it was hard to find parking. They had an event onsite, it is a resort/convention setting, so just keep that in mind. Never saw the pool, didn't have time. Mattresses could be much better. Other signs of aging in the interior rooms. But staff was definitely the first red flag. "

"Staff is wonderful. The bed was not comfortable and seemed like the pillows were old."

"Staff very nice. An extra blanket in closet would be great. "

"No breakfast menu. Sink in bathroom area would not drain out no matter how much I worked the noneffective lever. There was however a note saying that it was much easier to leave a tip for the people who clean the rooms. Why would anyone want to leave a tip for such incompetence? Early in the morning some person began getting some type of noisy equipment out of the storage area next to our room. Kept us awake for some period and never did get back to sleep. We have been coming to MDAnderson for 20 years and have stayed in hundreds of hotel rooms. This was the worst experience we have ever had. You recommended this hotel. We use to use Expedia in the past while traveling but stopped. Now I know why we stopped using Expedia. We will never bother you people again. David Ballard. "

"The breakfast was delivious"

"Room was very small. The staff was very friendly, the bar and minimart was very convenient. The location was great for an Astros game. "

"Perfect location, good service "