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关于布鲁萨尔-拉法叶区希尔顿欢朋酒店的点评

2.5 out of 5
布鲁萨尔-拉法叶区希尔顿欢朋酒店
2280 East Main Street, Broussard, LA

点评

9.0

非常棒

10 分 - 超赞。243 条好评，共有 377 条点评" "
8 分 - 还可以。90 条好评，共有 377 条点评" "
6 分 - 一般。20 条好评，共有 377 条点评" "
4 分 - 很差。9 条好评，共有 377 条点评" "
2 分 - 糟糕。15 条好评，共有 377 条点评" "

9.4/10

清洁度

9.2/10

员工和服务

8.8/10

服务设施

9.4/10

住宿条件和设施

9.0/10

环保

点评

10/10 超赞

Joy

与家人出行, 团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Everything was perfect except for the shower, the shower head was running very slow and weak.
2024 年 3 月入住 2 晚
Nicholas L. Lewis 于 2024年04月4日 的回复
Thanks for staying with us at the Hampton Inn Broussard. Your kind words has definitely placed a smile on our faces this morning. We hope that you choose to stay with us during your next visit.

6/10 一般

Hien

团体旅客
满意：清洁度、员工和服务、住宿条件和设施
The staffs are friendly and the parking safe at night
2024 年 3 月入住 2 晚
Nicholas L. Lewis 于 2024年04月4日 的回复
Thanks for your recent stay at the Hampton Inn Broussard. Words cannot express how much we appreciative of your kind words. We always strive to provide our guests with a happy stay!

10/10 超赞

Ranndolph

与家人出行
满意：服务设施，清洁度
Prompt, respectfully, very welcoming.
2024 年 3 月入住 1 晚
Nicholas L. Lewis 于 2024年03月20日 的回复
Thanks so much for such kind words. This truly means so much to me and my team. We hope you choose to stay with us on your next visit to our city.

8/10 还可以

Allissa

与家人出行
满意：住宿条件和设施
Aside from the room booking issue and attitude of the overnight staff, the stay was pleasant.
2024 年 2 月入住 2 晚
Nicholas L. Lewis 于 2024年02月19日 的回复
Good Morning Ms. Allissa ,First and foremost I hope that this communication finds you in great health and exquisite spirits. The sole purpose of this communication is to express our deepest gratitude for your recent stay and review of our property. We kindly appreciate you and look forward to making your next stay a Hampton Happy one!Respectfully,Nicholas L. LewisGeneral ManagerHampton Inn Broussard-Lafayette Area

10/10 超赞

Elizabeth

满意：清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 2 晚
Nicholas L. Lewis 于 2024年02月19日 的回复
Good Morning Ms. Julie,First and foremost I hope that this communication finds you in great health and exquisite spirits. The sole purpose of this communication is to express our deepest gratitude for your recent stay and review of our property. We kindly appreciate you and look forward to making your next stay a Hampton Happy one!Respectfully,Nicholas L. LewisGeneral ManagerHampton Inn Broussard-Lafayette Area

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
I had a wonderful stay, and the hotel was beautifully kept. Only issue I had was that the WiFi was not working and I never had access to it during my stay. Otherwise everything was perfect. I highly recommend this stop. The staff were super helpful and friendly. I was greeted every time I walked in the lobby.
2023 年 12 月入住 2 晚

10/10 超赞

Dale

满意：清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 2 晚

6/10 一般

Diana

Nicholas L. Lewis 于 2024年02月19日 的回复
Good Morning Ms. Diana,First and foremost, I hope that this communication finds you in great health and exquisite spirits. The sole purpose of this communication is to express our deepest gratitude for your recent stay and review of our property. We kindly appreciate you and look forward to making your next stay a Hampton Happy one!Respectfully,Nicholas L. LewisGeneral ManagerHampton Inn Broussard-Lafayette Area

8/10 还可以

Diana

Nicholas L. Lewis 于 2024年02月19日 的回复
Good Morning Ms. Diana,First and foremost I hope that this communication finds you in great health and exquisite spirits. The sole purpose of this communication is to express our deepest gratitude for your recent stay and review of our property. We kindly appreciate you and look forward to making your next stay a Hampton Happy one!Respectfully,Nicholas L. LewisGeneral ManagerHampton Inn Broussard-Lafayette Area

10/10 超赞

Jake

2023 年 11 月入住 1 晚

4/10 很差

Terri

与家人出行
不满意：员工和服务、服务设施、住宿条件和设施
We arrived in Thanksgiving Day. There were NO restaurants or grocery stores open in Lafayette or Broussard. The hotel could have offered at least a few decent food options, e.g. sandwiches, fruit. It is very difficult to access the hotel due to reportedly long-term road construction. We had several broken items in our room: toilet with low water level allowing sewer gas to escape & inadequate flushing, battery failure on the door locking device such that our room key & the master key didn’t work, electrical outlet in bathroom seemed to have a short in it. Staff were not particularly friendly. As a Hilton Honors member, I was rather disappointed with our 4 night stay.
2023 年 11 月入住 4 晚

10/10 超赞

Jessica

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Comfortable beds and very quiet
2023 年 11 月入住 1 晚

10/10 超赞

Rachelle

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
.
2023 年 11 月入住 1 晚

10/10 超赞

Susan

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
2023 年 11 月入住 1 晚

10/10 超赞

Rene

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice
2023 年 11 月入住 1 晚

10/10 超赞

Ninette

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great stay!
This hotel is very clean. The people at the check in desk were friendly and efficient. The bed was comfortable and the temperature was easily adjusted for our comfort. The breakfast was good with several choices. We spoke with one of the workers at breakfast and she was very friendly. We would definitely use this hotel again.
2023 年 11 月入住 1 晚

2/10 糟糕

Jake

2023 年 11 月入住 1 晚

10/10 超赞

Melissa

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
This hotel is in great proximity to restaurants, gas stations and grocery stores. The staff was welcoming and friendly. The hotel and room were extremely clean .
2023 年 10 月入住 2 晚

10/10 超赞

Davis Nicholas

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 1 晚

4/10 很差

Connie

与家人出行
不满意：清洁度、住宿条件和设施、客房舒适度
Mildew and soft floors - Old Hotel
The room smelled of mildew so bad we couldnt handle it. The floor was so soft my daughter almost fell threw (our room was on the 3rd floor). The hall noise was so loud that it sounded like the people were talking in our room.
2023 年 9 月入住 1 晚

6/10 一般

Melissa

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Phenomenal hotel. My only negative is the bathroom doors. If you want any privacy, stay somewhere else. Barn door with huge gap (in both rooms we stayed in). Absolutely cannot poop without a potential audience. If that doesn’t bother you, it’s a great place.
2023 年 9 月入住 1 晚

8/10 还可以

Steven

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Road construction in the area caused us to go around in circles a few times. Hopefully it'll be done soon. Ready access to the Albertsons' shopping center and activities in the area, though. Wish there was a bar!
2023 年 9 月入住 2 晚

8/10 还可以

Richard

与家人出行
满意：清洁度、服务设施、住宿条件和设施
Everything was excellent except for the a/c worked great both nights except during the wee hours if the morning. For some reason it would blow but not cool. Also breakfast was great except coffee is not hot enough!! As usual at nearly all hotels take your own pillow!!
2023 年 9 月入住 2 晚

10/10 超赞

Matt

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The property was clean and safe and close to the interstate. No issues
2023 年 9 月入住 1 晚

10/10 超赞

Christopher

满意：员工和服务，清洁度
2023 年 7 月入住 1 晚

10/10 超赞

Robert

满意：清洁度、服务设施、住宿条件和设施
Location
2023 年 8 月入住 1 晚

10/10 超赞

Karen

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 8 月入住 4 晚

10/10 超赞

Sandy

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
NOLA GIRL IN BROUSSARD
Everything was perfect. I was very comfortable and felt very safe during my stay. The front desk clerk took the time to explain to me how to get to my destination through the parking lots with all the construction going on. It was my first trip to Broussard.
2023 年 8 月入住 1 晚

8/10 还可以

Gregory

2023 年 8 月入住 1 晚

2/10 糟糕

Yesenia，Kyle

与家人及幼儿出行, 商务旅客
不满意：清洁度、员工和服务、住宿条件和设施
I booked a month in advanced and the day of my arrival I get a call that their is a water pressure issue on the 4th floor and the issue is being fixed and should be done the next day by 9am. They sent us to the best western for the night we were exhausted so fine we go. In the morning the front desk told me your rates will be adjusted because best western was cheaper than Hampton. I call Hampton and they said well your room won’t be ready until after 11 (clearly someone lied) I get there the manager is super disrespectful and telling me to not give her an attitude because she won’t give me a room at all!! Then tells me to cancel my stay through Expedia so she can give me a different hotel I didn’t do this and decided to wait for a room the next day I requested my room to be serviced and they told me it couldn’t be serviced unless I requested it the day prior (the manager told me it could get serviced whenever I wanted) and I did request it in advanced but they couldn’t find the “note”. The power went out the 3rd day for a couple of hours and according to the staff it happens quite often. our last night the front desk was recording our group in the lobby children included. This hotel was a nightmare I will never book here ever again because of their mistake I didn’t have a full day of hotel and had to keep my luggage in the car and they said my stay didn’t start until 3 pm the day after my booking date on Expedia they are rude disrespectful they refused to reimburse me

2/10 糟糕

Gloria

满意：清洁度
不满意：员工和服务
2023 年 7 月入住 5 晚

8/10 还可以

TImothy

满意：清洁度、员工和服务、住宿条件和设施
Only issue is that Hilton wouldn’t give me my points because I booked thru Expedia
2023 年 7 月入住 1 晚

2/10 糟糕

Wendy O

与家人出行, 团体旅客
不满意：清洁度、员工和服务、住宿条件和设施
First off i checked in on a Friday at 3pm and my room wasnt ready. You can say you have a 3pm check in and not have any rooms available. Then when my room is finally available, i get locked out of it. First 3 times the changed my key then finally i requested to be moved to another room because obviously the door is broken. A worker comes to look at the door. He changed all 4 batteries and said it would bow work. We finally get into our room to settle for the night to find bugs in my bed! I go back downstairs to have housekeeping come to change everything to my surprise no ine but this 1 guy was working. The hotel was booked solid no other rooms were available. So i had to change the nasty bed myself and he only gave me sheets to sleep on. Didnt even have the ability to give me a new comforter. The next morning we wake up go down for breakfast.after that we head right back up stairs to find out that we are locked out again. 4 hours later maintenance shows up to let me in my room. I was locked out of my room 5/6 hours in a 24 hour period. Next day...i wake up and find the refrigerator is not working. I lost around $60 worth of food. Another day of sitting around waiting for maintenance to come and fix the problem. Also as I'm sitting around waiting. I cant even watch TV because the TVs were out in the entire hotel for over 2 days! This has been the worst hotel stay i have ever had!
2023 年 7 月入住 5 晚

10/10 超赞

Barbara

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice hotel
Hotel staff was very helpful and friendly. Breakfast had a nice variety of food. Room was spacious and clean
2023 年 7 月入住 1 晚

10/10 超赞

Adrian

满意：清洁度、员工和服务、住宿条件和设施
It’s great
2023 年 7 月入住 1 晚

10/10 超赞

Kristie

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Very clean and quiet. Very close to ball fields for tournaments. Overall nice place to stay.
2023 年 7 月入住 2 晚

10/10 超赞

Julie

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
I liked that it was so easy to reach Youngsville LA
2023 年 7 月入住 2 晚

2/10 糟糕

DUSTIN

2023 年 6 月入住 3 晚

4/10 很差

David

与家人及幼儿出行
不满意：员工和服务，清洁度
Our room floor was sticky. On Day 2 we returned from a funeral to fund that hotel staff had removed the air conditioner to clean it, leaving the room hot with a opening to the outside. We could not rest after the funeral and were forced to leave the room. Hotel staff acted like it was no big deal. 35 years of travel and have never had the hotel remove the ac unit. Seams like something that could have been done when the room was vacant. I am looking for a refund
2023 年 5 月入住 3 晚

2/10 糟糕

Pierre

2023 年 5 月入住 1 晚

10/10 超赞

Alexis

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Everything was great
2023 年 4 月入住 1 晚

10/10 超赞

Amy

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It was close to where I needed. The staff was busy but accommodating and everything seemed clean. Breakfast was pretty good
2023 年 4 月入住 2 晚

6/10 一般

Nettie

满意：住宿条件和设施，清洁度
不满意：员工和服务
Staff ignored the do not disturb sign left outside my door and entered my room.
2023 年 3 月入住 2 晚

6/10 一般

Tracy

满意：住宿条件和设施，清洁度
不满意：员工和服务
I travel for work, a lot, staying in hotels sometimes 3-4 times a week, literally around the US. We often or mostly check in after midnight. Rooms are always booked through expedia earlier in the night. This front desk woman was the rudest and least accommodating that I have ever met. I felt like I was completely ruining her night by simply showing up. Then when we left in the morning (prior to 8am, her and the other manager were opening and loudly arguing by the front desk) just gross but not surprising with her attitude. Our load got delayed and we ended up needing another night in the area…we went and stayed elsewhere.
2023 年 3 月入住 1 晚

10/10 超赞

Danielle

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Will return
Awesome beds rooms and bathroom is the most important thing to me and it was beautiful i will definitely be back
2023 年 3 月入住 1 晚

8/10 还可以

Ernie

满意：员工和服务
2023 年 2 月入住 2 晚

10/10 超赞

john

2023 年 2 月入住 2 晚

10/10 超赞

Elizabeth

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 1 月入住 1 晚

10/10 超赞

lisa

满意：清洁度、员工和服务、服务设施、住宿条件和设施

8/10 还可以

Norma

满意：清洁度、员工和服务、客房舒适度
Great staff, clean, but bathroom fixtures were old and worn
2023 年 1 月入住 1 晚