住宿正面 - 傍晚/夜晚

关于隐居高尔夫俱乐部和度假村的点评

3 out of 5
隐居高尔夫俱乐部和度假村
185 Hideout Ln, Brownwood, TX

点评

8.6

超赞

10 分 - 超赞。68 条好评,共有 110 条点评" "
8 分 - 还可以。24 条好评,共有 110 条点评" "
6 分 - 一般。7 条好评,共有 110 条点评" "
4 分 - 很差。5 条好评,共有 110 条点评" "
2 分 - 糟糕。6 条好评,共有 110 条点评" "

9.2/10

清洁度

8.6/10

员工和服务

8.4/10

服务设施

8.6/10

住宿条件和设施

8.6/10

环保

点评

8/10 还可以

David

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The Hideout staff is always friendly and helpful and the rooms are beautiful and clean. The only improvement we'd like to see is a small refrigerator and coffee pot in the room. Our stays have so far only been overnight multiple times (passing through) but we hope to soon stay longer and enjoy some golf and relaxation.
2024 年 5 月入住 1 晚

10/10 超赞

Sheryl

满意:清洁度、员工和服务、住宿条件和设施
Cozy
2024 年 5 月入住 1 晚

8/10 还可以

Julie

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It was great…enjoyed the golf course and restaurant.
2024 年 4 月入住 1 晚
Christina 于 2024年04月20日 的回复
Julie,Thank you for taking the time to share your experience with us. We will make sure to share this with the team to let them know to keep up the amazing work. We hope if you're in the area again you stay with us again.

10/10 超赞

Shawna

满意:清洁度、员工和服务、服务设施、住宿条件和设施
This property is truly a hidden gem! I had no idea this was hiding away right outside of BrownWood! I booked this property for a meet-up-half-way point to visit with family. We had a great time hanging out at the pool and enjoying the beauty of the property! The cabin we rented was cute, clean and quaint. We enjoyed sitting out on the patio in the morning sipping coffee from the great little coffee shop in the main building! The property itself was beautiful and very relaxing! The one negative would be that the hot tub was not working. It did take a little bit of work to find someone to trouble shoot this until an “ out of order sign” was put up. BUT this is a small negative in an overall amazing experience! If you want a great little get-away BOOK THIS! Even if you don’t play golf, it was a great place to relax, visit and recharge!
2024 年 4 月入住 1 晚
Matt 于 2024年04月16日 的回复
Shawna,Thank you so much for sharing your experience with us. We are delighted to hear that you enjoyed your stay with us, and that you enjoyed Haven Coffee. We do apologize our hot tub went out during your time with us and we will have that fixed for your next stay. Thank you once again for the glowing positive feedback!

10/10 超赞

William

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Cabins are perfect for a trip with your wife/husband and kids. Good bar and grill on the property with helpful staff.
2024 年 4 月入住 2 晚
Matt 于 2024年04月16日 的回复
William,Thank you for staying, eating, and drinking with us at The Hideout. It was our true pleasure to host your family and we hope to have you all back in the near future.

10/10 超赞

Dustin

满意:住宿条件和设施,员工和服务
Good Location and clean
2024 年 3 月入住 1 晚
Matt 于 2024年04月16日 的回复
Dustin,Thank you for staying with us, and for the great compliment. We pride ourselves on service and cleanliness, and we are always happy to hear when our guests take notice.

10/10 超赞

Amanda

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Quiet out of the way with beautiful views. Very relaxing.
2024 年 3 月入住 1 晚
Christina 于 2024年03月27日 的回复
Amanda,Thank you so much for sharing your experience with us. We are happy you had a relaxing time. We hope to see you again soon!

10/10 超赞

Ruth

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It was peaceful and quiet. Enjoyed the beautiful scenery
2024 年 3 月入住 4 晚

8/10 还可以

Mark

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Thing where nice and the staff was great …. We will stay again … when it warmer
2024 年 3 月入住 1 晚

10/10 超赞

Chris

2024 年 3 月入住 1 晚
Christina 于 2024年03月27日 的回复
Chris,We're really grateful and appreciate you taking the time to share your rating with us. We hope you enjoyed your time at The Hideout and hope you come back soon.

10/10 超赞

Steve

2024 年 2 月入住 1 晚
Christina 于 2024年04月20日 的回复
Steve,Thank you for sharing your lovely rating with us and the community. We hope to see you soon!

10/10 超赞

Shannon

2024 年 2 月入住 1 晚
Christina 于 2024年02月19日 的回复
Shannon,Thank you again for being an amazing part of our journey. Your continued support means everything to us, and we are excited we exceeded your expectations and that you chose us for your stay. We hope hope you come back and see us again soon.

2/10 糟糕

Debbie

与家人出行
不满意:服务设施,员工和服务
We did not get the room we reserved.
2024 年 2 月入住 1 晚
Christina 于 2024年02月19日 的回复
Debbie,Thank you for your review. We appreciate that you took the time to share your recent experience with us. Our primary goal is always to provide our guests with an enjoyable experience. Your feedback will be forwarded to the respective teams so improvements can be made. In the future, we hope you consider returning and giving us another chance to impress you. Warmest regards.

10/10 超赞

Russell

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 2 晚
Christina 于 2024年02月19日 的回复
Russell,We sincerely appreciate and valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience

8/10 还可以

Chris

满意:清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 2 晚
Christina 于 2024年02月19日 的回复
Chris,We are grateful that you took the time out to leave us a review. We hope to see you again in the near future.

8/10 还可以

Lorenzo

2024 年 1 月入住 1 晚
Christina 于 2024年02月19日 的回复
Lorenzo,On behalf of our team at The Hideout we want to say thank you for the positive review. It means a lot to us.

10/10 超赞

Rosilyn

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚
Christina 于 2024年02月19日 的回复
Rosliyn,Thank you so much for your positive feedback. We're thrilled to hear you enjoyed your experience with us. We hope that we see you again in the future and that you have a wonderful day!

10/10 超赞

andres

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Roofing
Was Amazing
2023 年 12 月入住 1 晚
Christina 于 2024年02月19日 的回复
Andres,Thank you so much for sharing your feedback about our service. We're glad to hear that our teams performance exceeded your expectations, and we'll make sure they all receive the recognition they deserve. Thank you again and we hope to see you soon.

10/10 超赞

Morris

满意:清洁度、住宿条件和设施、客房舒适度
Very comfortable accommodations. The room was nice and very peaceful stay.
2023 年 12 月入住 1 晚
Christina 于 2024年02月19日 的回复
Morris,We're grateful for your feedback. It's our pleasure to provide the best possible service to our guests, and we're glad that this contentment was reflected in your visit. We look forward to the next time we're able to serve you again. Have a wonderful day!

10/10 超赞

charles

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Scenic lodge by the lake. Very mice stay
2023 年 12 月入住 1 晚
Christina 于 2023年12月14日 的回复
Charles, our staff always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right! We hope to see you again soon.

10/10 超赞

Fritz

满意:清洁度、员工和服务、住宿条件和设施
Great food, wine and views! The staff was wonderful and our room was great!
2023 年 12 月入住 1 晚
Christina 于 2023年12月14日 的回复
Dear Fritz, Wow! Thank you so much for the feedback! We appreciate your business, happy to hear that you enjoyed your stay with us and hope to see you again soon!

10/10 超赞

Branden

2023 年 12 月入住 1 晚
Christina 于 2023年12月14日 的回复
Branden, Thank you so much for the great review! We hope you come back again and visit us soon!

10/10 超赞

Tammie

2023 年 12 月入住 1 晚
MW 于 2023年12月7日 的回复
Thank you for the glowing review and it was our true pleasure to have you! From our entire team, we hope to see you in the very near future.

10/10 超赞

Miranda

2023 年 12 月入住 2 晚
MW 于 2023年12月7日 的回复
Miranda,Thank you again for staying with us, and thank you once more for the fantastic review. We hope to host your next trip to Central Texas.

8/10 还可以

Donna

2023 年 12 月入住 1 晚
Christina 于 2024年02月19日 的回复
Donna,Thanks for sharing your positive review. Feedback like yours is valued by every team member and it gives us the motivation to continue developing and growing as a company. We hope you come back and see us.

10/10 超赞

David

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
To stay somewhere that has such nice rooms and bathrooms that overlook a pretty golf course for a reasonable price is very refreshing!
2023 年 11 月入住 1 晚
Christina 于 2023年11月30日 的回复
We truly appreciate your support and trust in us. Your review brightens our day and serves as a constant reminder of why we love what we do. We hope you come back soon.

10/10 超赞

Charisse

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Will be returning. Loved it.
2023 年 11 月入住 1 晚
Christina 于 2023年11月30日 的回复
We really appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.

10/10 超赞

Cameron

与配偶出行
满意:服务设施
Laken the bar tender is the best and she needs a raise!!
2023 年 11 月入住 2 晚
Christina 于 2023年11月30日 的回复
We spotted your 5-star review. Wow! Thank you so much for trusting us, and we can’t wait to help you again in the future.

10/10 超赞

Jacob

满意:清洁度、员工和服务、住宿条件和设施
It is a very nice place.
2023 年 11 月入住 1 晚
Christina 于 2023年11月30日 的回复
Your review made our day. We’ve passed your comments on to our team so they can enjoy the good vibes too. Comments like yours make our work worthwhile. Thanks for choosing The Hideout, we can’t wait to see you again!

10/10 超赞

Jana

2023 年 11 月入住 1 晚
Christina 于 2023年11月30日 的回复
Once again, thank you for choosing us and for the incredible 5-star rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do. We hope to see you again soon.

10/10 超赞

Ted

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great stay
2023 年 10 月入住 2 晚
Christina 于 2023年11月30日 的回复
Taking the time to leave such a great review about our resort, it has really made our day! We always aim to delight our guests with our customer service and our attention to detail. It’s great to hear we delivered on our promise to WOW you. We’re looking forward to making your day once more when you next visit us.

10/10 超赞

Chris

满意:清洁度、员工和服务、住宿条件和设施
2023 年 10 月入住 1 晚
Christina 于 2023年11月30日 的回复
Wow! Thank you so much for the feedback! We appreciate that you chose to stay with us and hope to see you again soon!

10/10 超赞

Tyler

满意:清洁度、员工和服务、住宿条件和设施
Perfect place to stay and play
2023 年 9 月入住 1 晚
Christina 于 2023年10月10日 的回复
Tyler,We're so happy to hear you had a great experience with us. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing guests like you. Thanks again, and we hope to see you again soon.

8/10 还可以

Jeff

满意:清洁度、员工和服务、住宿条件和设施
2023 年 9 月入住 2 晚
Christina 于 2023年10月10日 的回复
Thank you for the positive feedback, we appreciate it. Come back and see us.

8/10 还可以

David

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Room was very nice (although be aware of there's no microwave or small fridge), food was good and I can't wait to plan ahead and use the awesome pool next time.
2023 年 8 月入住 1 晚
Christina 于 2023年10月10日 的回复
David,It gives us so much pleasure to know that you chose to stay with us. Your kind words encourage us to continue doing our best to make sure every guest's experience is a memorable one. We hope to see you again soon.

4/10 很差

James

不满意:客房舒适度
Disappointing Stay
20 miles from the nearest town. Excessive fee for having pet even when the adds say pet friendly My wife had a Hawaiian Chicken Sandwich and got food poisoning, or at least severe diarrhea and was sick all the next day. The only chair had very bad springs that sank through the bottom of the chair. The coffee pot did not work.
2023 年 8 月入住 1 晚
Christina 于 2023年09月2日 的回复
James,We truly regret to hear that your experience at our resort fell short of your expectations, and we sincerely apologize. We are glad you let us know of these shortcomings and we are eager to correct each and every issue, and resolve them for the future. We have taken all of these comments to heart and shared them with our leadership team in an effort to provide coaching. Thank you for staying with us.

10/10 超赞

Lauren

2023 年 8 月入住 1 晚
Christina 于 2023年09月2日 的回复
Lauren,We're so happy to hear you had a great experience with us! Your review made our day. Our team works very hard to keep our guests happy, but we can only do it thanks to guests like you. We hope to see you again.

8/10 还可以

Michael

与配偶出行
满意:员工和服务,清洁度
不满意:住宿条件和设施
Despite the beautiful setting, we did find that there were some shortcomings with the rooms and the resort in general. We stayed on the bottom floor of the lodge in a room with two queen beds. The rooms were clean but, outdated and in dire need of deferred maintenance. The beds were acceptably comfortable, with good pillows, but the drapes in the bedroom were VERY thin and would allow passers-by to see into the room after the sun went down. This was disturbing, and we were forced to hang the sheets from one of the beds over the drapes to have any privacy whatsoever. Here is a more detailed review of the pros and cons of the resort: Pros: Beautiful setting and views of the Lake Brownwood countryside. Reasonably priced food that was delicious. Friendly and helpful staff. Cons: The full-length drapes in the first-floor bedrooms were completely see-through. Access to check-in was awkward with no luggage assistance or elevator from the lobby. Generally, our stay was acceptable, but I would not recommend it as a luxurious or romantic getaway.
Christina 于 2023年09月2日 的回复
Michael,Thank you for sharing your experience. Our greatest priority is ensuring our guests are well cared for and enjoy their time with us, and we sincerely regret that we were unable to provide you with a satisfactory experience while you were here on property. We have noted your detailed feedback and we plan to work diligently to ensure this is corrected. We do hope that you come back and see us in the future and see the changes we will be making.

10/10 超赞

t

满意:清洁度、员工和服务、住宿条件和设施
This location was perfect for an overnight stop between Lubbock and Houston. The room was clean and the bed was comfy. Dinner had great flavor and sitting outside on the deck was relaxing.
2023 年 8 月入住 1 晚
Christina 于 2023年09月2日 的回复
T, Our staff always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right! We hope to see you again in the near future and we ensure you will once again receive the best experience we have to offer.

8/10 还可以

Tammy

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 7 月入住 2 晚
Christina 于 2023年09月2日 的回复
Tammy,We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to see you again soon!

10/10 超赞

ronny

满意:清洁度、员工和服务、住宿条件和设施
Great stay I’d recommend
2023 年 6 月入住 2 晚
Matt 于 2023年08月7日 的回复
Ronny, Thank you for staying with us and thank you for the glowing 5-Star review. We look forward to hosting you again in the near future.

10/10 超赞

Joanie

2023 年 5 月入住 1 晚

6/10 一般

alexandra

2023 年 4 月入住 2 晚
Christina 于 2023年05月24日 的回复
Thank you for sharing your experience. Our greatest priority is ensuring our guests are well cared for and enjoy their time with us, and we sincerely regret that we were unable to provide you with a satisfactory experience while you were here on property. We have noted your feedback and we plan to work diligently to ensure this is corrected.

10/10 超赞

Danielle

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The property was stunning and the cabin we stayed in was perfect for our family. We
2023 年 4 月入住 1 晚
Christina 于 2023年05月2日 的回复
Danielle,Thank you for your recent stay with us. We are happy to hear you and your family enjoyed your stay with us, We look forward to having y'all back soon.

10/10 超赞

Maria

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Friendly staff. Beautiful resort.
2023 年 4 月入住 1 晚
Christina 于 2023年05月2日 的回复
Maria,It gives us much pleasure to know that you enjoyed your stay with us. Your kind words encourage our team daily to continue doing our best to make sure sure every guest's experience is a memorable one. We thank you again and hope you have a wonderful week.

2/10 糟糕

Robin

团体旅客
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 4 月入住 3 晚
Christina 于 2023年05月2日 的回复
On behalf of our team, I am very disheartened to hear of your unpleasant experience. The Hideout Golf Club and Resort signifies traditions of warmth and compassionate service. Our team thrives on providing the utmost genuine care and comfort to each of our valuable guests, and we sincerely apologize for letting you down. We thank you very much for your feedback and have shared it constructively so that we may learn from it and perform better.

8/10 还可以

真实旅客

团体旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Well the house ranch A was nice and clean but not enough utensils, bowls, etc. A bird outside the bathroom window kept waking us up every morning seeing his reflection and pounding the window. Internet not good, could really never get on. The parking not close to the cabin, should have a golf cart to be able to take to the cabin.
2023 年 4 月入住 3 晚
Christina 于 2023年05月2日 的回复
On behalf of our team, I am very disheartened to hear of your unpleasant experience. The Hideout Golf Club and Resort signifies traditions of warmth and compassionate service. Our teamthrives on providing the utmost genuine care and comfort to each of our valuable guests, and we sincerely apologize for letting you down. We thank you very much for your feedback and have shared it constructively so that we may learn from it and perform better.

2/10 糟糕

Constance

满意:清洁度
不满意:住宿条件和设施,员工和服务
The good: They had a room when I couldn't find one in Brownwood. Go figure... Don't know what the hot event in B'wood was that had all the rooms booked, but the only place left was pretty dumpy. So. I ended up here. It's clean. The bad: I asked for a room easily accessible to an old woman with a bad back & a bum knee. They gave me Cabin 5. Just a short 30 yard hike on a downhill golf cart path, which will, of course, due to some law of physics which I have not found a way to change, be up hill on my way out tomorrow. That's if you are fortune enough to get the closest parking spot, which I did not. That golf cart path by the way, is only wide enough for a golf cart. Not a golf cart AND an old lady lugging luggage. Consequently I kept having to move off into the loose gravel & grass beside the path. Get to the cabin & there's a Do Not Disturb sign on the door… My card key opens the door & the place is full of bags & jackets & other folk's belongings. Remember that uphill trek I mentioned? Back to the office. In the office, gosh they are sorry! Can't imagine how such a thing could happen. Let's just put you in Cabin 1. Turns out 1 is only about 15 yards down that self-same golf cart path. I don't care who I find in that cabin they've got company for the night... Get inside. No roomie for the night, but it's a sauna! A/C takes a degree from MIT to decipher. TV not working. Dinner was inedible. Not enough room in this text to fully describe…
2023 年 4 月入住 1 晚
Christina 于 2023年05月2日 的回复
We truly regret to hear that your experience at our resort fell short of your expectations, and we sincerely apologize. We are glad you let us know of these shortcomings and we are eager to correct each and every issue, and resolve them for the future. We have taken all of these comments to heart and shared them with our leadership team in an effort to provide coaching. Thank you for staying with us.

6/10 一般

Kimberley

2023 年 4 月入住 1 晚
Christina 于 2023年05月2日 的回复
Kimberley,We're so grateful that you took the time share your feedback with us. It's our pleasure to ensure you have a great experience here at The Hideout Golf Club and Resort. Have a wonderful day and we look forward to you staying with us again.

8/10 还可以

Casey

满意:清洁度、员工和服务、住宿条件和设施
2023 年 4 月入住 2 晚
Christina 于 2023年05月2日 的回复
Casey,We're grateful for your feedback. It's our pleasure to provide the best possible service to our guests, and we're glad that this commitment was reflected in your visit. We look forward to the next time we're able to serve you again. Have a wonderful day!