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关于布鲁塞尔阿林伯格大广场 NH 酒店的点评

4 out of 5
布鲁塞尔阿林伯格大广场 NH 酒店
15 Rue D Assaut, Brussels

点评

8.0

很好

10 分 - 超赞。285 条好评，共有 1001 条点评" "
8 分 - 还可以。453 条好评，共有 1001 条点评" "
6 分 - 一般。176 条好评，共有 1001 条点评" "
4 分 - 很差。62 条好评，共有 1001 条点评" "
2 分 - 糟糕。25 条好评，共有 1001 条点评" "

8.4/10

清洁度

8.2/10

员工和服务

7.6/10

服务设施

7.6/10

住宿条件和设施

8.0/10

环保

点评

8/10 还可以

真实旅客

满意：住宿条件和设施
有 Heart 的酒店
1) 位置易搵, 而且拉住o急由Brussel Centraal 火車站行去酒店o既路都好平坦 位置開揚安全, 唔係o係o的橫街靜巷入面 位置好近 Galeries Saint-Hunert 2) 酒店接待有禮 有升降機及冷氣提供 3) 房間大小適中 房內有暖水壺提供 房間略為舊式及陳舊 浴室屏風彷如無物, 沐浴後地板沾水
2019 年 6 月入住 2 晚
Quality team 于 2019年06月20日 的回复
Dear guest, Thank you for choosing our hotel for your stay in Brussels and for sharing your feedback with us. We are glad to see that you could enjoy our central location in the heart of Brussels and that the staff was friendly with you. We are working hard to make our guests happy. We hope to have another chance to welcome you to our hotel. Warmest regards,

8/10 还可以

Cat

与家人出行
满意：清洁度、员工和服务、服务设施
酒店位置良好，步行到市區不同的景點也很方便。 三人房間很大，提供一張雙人床及一張摺床，但摺床中間位置凹陷，不太舒適。房間內有小型客廳及工作間，打開兩件大型行李及一件中型行李後仍有很多空間。 洗手間與浴室分開。浴缸的浴屏中間有空隙，很容易把地板大範圍弄濕，需花時間清理。花灑水溫也會突然變得很熱，每次沐浴也需要調較水溫數次。
2019 年 5 月入住 2 晚
Tristan 于 2019年06月11日 的回复
Dear Guest, Thank you for your message, we really appreciate it. We are happy to hear that you enjoyed the overall stay in our hotel and that you found the location pleasant. We are sorry that the room was not what you expected and we hope that you can give as second chance in the near future. kind regards, The NH Grand Place Arenberg reception team

6/10 一般

真实旅客

满意：清洁度
不满意：住宿条件和设施
2019 年 4 月入住 2 晚
The Quality Team 于 2019年04月14日 的回复
Dear Guest, thanks for rating us! We will be happy to welcome you back very soon! Kind regards,

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice hotel
2018 年 11 月入住 2 晚
Reception team 于 2018年11月4日 的回复
Dear Guest, thank you very much for your feedback! We hope to welcome you back very soon. Regards,

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
好位置
位置佳，環境舒適
2018 年 9 月入住 4 晚
The Quality Team 于 2018年10月12日 的回复
Dear Client, First of all, we would like to thank you for choosing us during your stay in Brussels, and also thank you for taking your time to write this review. We are glad to see that you had a great time with us. We look forward to welcoming you back soon, Kind regards,

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 9 月入住 4 晚
The Quality Team 于 2018年09月12日 的回复
Dear Client, First of all, we would like to thank you for choosing us during your stay in Brussels. We are glad to see that high score. We look forward to welcoming you back in the future, Kind regards,

8/10 还可以

Tat Ying

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
地點方便
酒店地點近中央車站及大廣場，而且附近有很多食肆及商舖可供購物，距離購物拱廊只要數分鐘路程
Danny Bos - Reception 于 2018年06月1日 的回复
Dear Guest, Thank you very much to take the time to leave a review. We are glad to hear that you enjoyed your stay at NH Grand Place Arenberg. And that you liked the central location of the hotel. We hope that we welcome you another time at the hotel. With kind regards,

8/10 还可以

YAWEN，TAIWAN

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
靠近車站的好飯店
這次出差選擇住這非常方便，距離車站與客戶距離都適中，週邊環境感覺治安很好，飯店人員也和善， 下次還會住這裏
2018 年 3 月入住 3 晚

6/10 一般

真实旅客

满意：清洁度、住宿条件和设施、客房舒适度
連鎖酒店
其實我最後入住的是另一間NH酒店,我晚上到達時,職員說忘記清潔房間(因為我是前一日才訂的),他說會叫的士車我們去附近另一間NH酒店(那一間感覺更高級,而我們只需按原來舊的價錢付費便可),的士費用由酒店付,所以也沒法寫什麼

10/10 超赞

xueyang，中国

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
超级棒的四星酒店
酒店设施很好，房间很干净
De Preter 于 2016年06月20日 的回复
非常感谢您对您的意见。 我们很高兴你过得愉快。 亲切的问候， 维姆译码德

4/10 很差

aimin，浙江

不满意：客房舒适度，住宿条件和设施
一般般
优点也就只有地理位置了，离火车站5分钟的路程，200米就是教堂。 房间出奇的小，不要被漂亮的图片所欺骗，很古老的建筑，可能布鲁塞尔就这样吧。

8/10 还可以

Ming-Jiun，Taiwan

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Convenient
This hotel is quite clear and at a great location. Charging is acceptable.

8/10 还可以

Oi Maan，Hong Kong

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good Location
Recommended to stay this hotel wz reasonable rate, good location & clean environment.

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
it is a nice hotel!
this is the first time to stay with NH, it is a good time for this trip. NH will be in my list for the stay.

10/10 超赞

Rossana

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great location
2024 年 5 月入住 2 晚
Mónica Garijo-Front Office 于 2024年05月8日 的回复
Dear Rossana,First of all, we would to thank you for choosing NH Grand Place Arenberg for your stay in Brussels and for taking the time to write us a comment.We would also like to thank you for giving us a rating of 5 out of 5 which means a lot to us.We are glad that you liked your stay with us and we hope to see you again if you return to Brussels.Best regards.Mónica Garijo,Front Office.

8/10 还可以

patrick

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
The NH Grand Place Arenberg Team 于 2024年05月5日 的回复
Dear Partick, Thank you for your score. Have a nice day. Warm regards, The NH Grand Place Arenberg Team

8/10 还可以

Michael

满意：员工和服务
The Hotel staff was very good, Brussels not so much
2024 年 4 月入住 1 晚
Front Office Team 于 2024年04月25日 的回复
Dear Michael,First of all, we would like to thank you for choosing NH Grand Place Arenberg for your stay in Brussels and for taking the time to write us a comment.We are very happy to see that you gave us a 4 out of 5 which means a lot for us. We are also happy to know that you liked our kind team but we are sorry that you did not like Brussels.In any case, if you decide to give Brussels a second chance, know that we will be delighted to welcome you to our hotel.Best regards.Mónica Garijo.Front Office.

8/10 还可以

Michael

团体旅客
满意：住宿条件和设施，员工和服务
Close to Gare Centraal but very noisy
2024 年 4 月入住 1 晚
Front Office Team 于 2024年04月26日 的回复
First of all, we would like to thank you for choosing NH Grand Place Arenberg for your stay in Brussels and for taking the time to write us a comment.We are very happy to see that you gave us 4 out of 5, which means a lot to us.We are pleased to know that you enjoyed your stay with us and that you liked our location near the center. On the other hand, we are sorry that the noise from the street bothered you and was detrimental to your stay in our hotel.We take note of your comment for the future.We hope to see you again if you return to Brussels.Best regards.Mónica Garijo,Front Office.

10/10 超赞

Sara

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very close to the main train station and an easy train ride straight from the airport, so the location is ideal for travel connections. Nice place, room is small but very clean and well equipped.
2024 年 4 月入住 1 晚
Front Office Team 于 2024年04月25日 的回复
Dear Sara,First of all, we would like to thank you for choosing NH Grand Place Arenberg and for taking the time to write us a comment that you gave us a 5 out of 5 in the rating which means a lot to us.We are also very happy that you liked your room and the location of the hotel next to the center.We hope to welcome you again if you return to Brussels.Best regards,Mónica Garijo.Front Office.

6/10 一般

Emma

与家人出行
不满意：住宿条件和设施，服务设施
Great location - 5 min walk to Brussels Central Station. Close to Galeries Hubert and grand place. Wolf Street food market also close by. Junior suite size was very good for 3 people. Massive bed and the extra bed also good. English tv channels BBC1&2 plus ITV1 and news. Tv is old so no Netflix function or casting abilities. Room was well insulated and could not get the air con to work which meant it was hot at night. Slept with window open and street therefore noisy. Mini refrigerator, tea, coffee in room with iron and ironing board and safe. Toilet separate to bathroom. Bathroom had no heat in it. Also no extraction so mirror steamed up very quickly. No taps in bath so had to run the shower for the bath. Shower screen has gaps so water goes all over the floor making a massive slip hazard. Shower pressure was good. Toiletries were poor quality. Hairdrier was good. Towel size average. Slippers and robes were supposed to be on the bathroom but were not provided. Had to ask. Slippers were then provided but no robes available at any point despite advertised on website. Did not get breakfast in the hotel as felt it did not represent value for for money and no discount t on breakfast for a child. We went to Arkadi cafe, Le Pain Quotidien and Lloyd Cafe all close by. There is also a carrefour market near the grand place to stock up on snacks, drinks and fruits. Cleanliness of the room was generally good but furniture stained and hotel is getting tired.
2024 年 4 月入住 3 晚
Front Office Team 于 2024年04月26日 的回复
Dear Emma,First of all, we would like to thank you for choosing NH Grand Place Arenberg for your stay in Brussels and for taking the time to write us a comment.We are very happy to know that you enjoyed your Junior Suite and that you liked our excellent location close to the city center.On the other hand, we are so sorry that the noise of the street disturbed your stay with us and that the bathroom did not meet your expectations.We are going to take note of your comments for the future.We hope to have the opportunity to welcome you again to our hotel if you return to Brussels.Best regards.Mónica Garijo.Front Office.

8/10 还可以

Eric，Fair Oaks

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The location was ideal for going to Easter mass at the Cathedral. The shopping and dining options were amazing. The rooms were clean, and showers were powerful. The breakfast buffet was quite nice with many options to eat. We had a power outage during our stay, and we were not able to take showers, or baths. We climbed the staircase to and from our 5th floor rooms, this was an inconvenience and hope this doesn't happen in the future.
2024 年 3 月入住 8 晚
Célina - Front Office Team 于 2024年04月9日 的回复
Dear Eric, Thank you for leaving such a nice note after your stay at NH Grand Place Arenberg. We apologize again for the inconvenience of the power outage. It was, indeed, exceptional and has been solved since. We hope to welcome you again soon so we can offer you a better experience. Kind regards

8/10 还可以

Gerardo Antonio Siqueff

满意：清洁度
2024 年 3 月入住 5 晚
Célina - Front Office Team 于 2024年04月10日 的回复
Dear Mr. Siqueff, Thank you for leaving such a nice review after your stay at NH Grand Place. We hope to welcome you soon to get the extra star! Kind regards

8/10 还可以

Arnold

满意：清洁度、员工和服务、住宿条件和设施
Service is good, clean, walkable to tourist spots
2024 年 3 月入住 2 晚
Front Office Team 于 2024年04月4日 的回复
Dear Arnold,First of all, thank you for choosing NH Grand Place Arenberg for your stay in Brussels.We would like to thank you for taking the time to review our property, we are very happy to read that you enjoyed your stay with us and that you liked our excellent location and our service.We also thank you for your remarks; we will address them to the quality department, your comments are very important to us in order to always improve our service.We truly hope to welcome you back very soon.Best regards,Monica,Front Office

10/10 超赞

C.K.，Maarssen

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Front Office Team 于 2024年04月5日 的回复
Good morning,Thank you for choosing NH Grand Place for your stay in Brussels.We would like to thank you for taking the time to review our property, we are very happy to see that you enjoyed your stay with us.We are also happy that you gave our hotel 5/5 stars, that means a lot to us.We truly hope to welcome you back very soon.Best regards,Monica,Front Office.

4/10 很差

kristen

与配偶出行
满意：员工和服务，清洁度
不满意：住宿条件和设施，服务设施
The room was outdated and very noisy
2024 年 3 月入住 2 晚
Célina - Front Office Team 于 2024年04月1日 的回复
Dear Kristen, Thank you for taking the time to give us your feedback on your stay at NH Grand Place. We're sorry we couldn't meet your expectations but we hope to welcome you again soon to offer you a better experience. Kind regards

6/10 一般

Fawzia

不满意：清洁度、员工和服务、服务设施
Clients should be provided water gratis as in most hotels. Clean Glasses should be replaced daily.
2024 年 3 月入住 2 晚
Célina - Front Office Team 于 2024年03月26日 的回复
Dear Fawzia, Thank you for taking the time to give us your thoughts on your stay at NH Grand Place. We provide free water to all our check-ins and if you didn't receive any, we're always happy to give you some at the reception, the same goes for the glasses. Hope to welcome you again soon. Warm regards

10/10 超赞

JESUS

满意：员工和服务
2024 年 2 月入住 6 晚
Jordi Ponce - Front Office Assistant Manager 于 2024年02月25日 的回复
Dear Jesus, Thank you for your top score. Kind regards, Jordi Ponce - Front Office Assistant Manager - NH Grand Place Arenberg

8/10 还可以

Marco，TRENTO

与家人出行
Quattro stelle generose. Struttura, hall esclusa, un po’ vecchia. Comodo per raggiungere il centro.
2024 年 2 月入住 3 晚
Jordi Ponce - Front Office Assistant Manager 于 2024年02月25日 的回复
Dear Marco, Thank you for your feedback. Kind regards, Jordi Ponce - Front Office Assistant Manager - NH Grand Place Arenberg

10/10 超赞

Judi

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Everything is within walking distance, nice restaurants and bars to go to. We received a superiotroom on arrival and it was lovely. Beautiful bathroom. The hotel was amazing overall
2024 年 2 月入住 1 晚
Jordi Ponce - Front Office Assistant Manager 于 2024年02月25日 的回复
Dear Judi, Thank you for your feedback about our excellent location. Kind regards, Jordi Ponce - Front Office Assistant Manager - NH Grand Place Arenberg

8/10 还可以

MARC

2024 年 1 月入住 1 晚
Bianca 于 2024年02月26日 的回复
Dear Marc,Thank you for staying with us and for taking the time to give us your feedback.We are delighted to see that you had a pleasant stay with us.Hope to see you again for your next trip to Brussels.Best regards,Reception team

8/10 还可以

MARC

2024 年 1 月入住 1 晚
Célina-Front Office Team 于 2024年03月26日 的回复
Dear Marc,Thank you for leaving this really nice note after your stay at NH Grand Place. It'll be a pleasure to welcome you again soon. Kind regards

10/10 超赞

Vivyane

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Muito bom
Atendimento e localização excelentes, acomodações muito boas.
2024 年 1 月入住 4 晚
Bianca 于 2024年02月26日 的回复
Dear Vivyane,Thank you for staying with us and for taking the time to rate us.We are delighted to see that you enjoyed your stay with us.We hope to see you again on the next trip to Brussels.Best regards,Reception team

10/10 超赞

Víctor Manuel

2024 年 1 月入住 1 晚
Bianca 于 2024年02月26日 的回复
Dear Victor,Thank you for staying with us and for giving us your positive feedback.We are happy to see that you had a pleasant stay with us.We hope to see you again on your next trip to Brussels.Best regards,BiancaReception team

10/10 超赞

Khaled

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 2 晚
Bianca 于 2024年02月26日 的回复
Dear Khaled,Thank you for staying with us and for taking the time to rate us.We are delighted to see that you had a pleasant stay with us and you fully enjoyed your trip.We hope to see you again on your next trip to Brussels.Best regards,Reception team

10/10 超赞

Rebecca

2024 年 1 月入住 1 晚
Bianca 于 2024年02月26日 的回复
Dear Rebecca,Thank you for staying with us and for taking the time to rate us.We are delighted to see that you had a pleasant stay with us.We hope to see you again on your next trip to Brussels.Best regards,Reception team

4/10 很差

Jacqueline

与配偶出行
不满意：清洁度、服务设施、住宿条件和设施
Not the standard I expect at NH Hotels - old rooms, no insulation, old wall heaters and very dated. All the Other NH Hotels I have stayed in have had bars, rooftops, lovely rooms so it was disappointing to say the least. Our room was very noisy so we asked to be moved - which we were immediately, however, as reception stated - it would make no difference as all the rooms are the same - they were correct so avoid this one and stay at the other NH and don't be confused with the Title Grand Place as it is not next to the Grand Place
2024 年 1 月入住 2 晚

8/10 还可以

Martha

2023 年 12 月入住 4 晚
Bianca 于 2024年02月26日 的回复
Dear Martha,thank you for staying with us and for taking the time to rate us.We are delighted to see that you had a pleasant stay with us.We hope to see you again on your next trip.Best regards,Reception team

8/10 还可以

Saleh

满意：清洁度、员工和服务、住宿条件和设施
Many thanks to the Romanian man at the reception
2023 年 12 月入住 1 晚
Bianca 于 2024年02月26日 的回复
Dear Saleh,Thank you for staying with us and for taking the time to rate us.We are delighted to see that you had a pleasant say with us.We hope to see you again on your next trip to Brussels.Best regards,Reception team

8/10 还可以

GISELLE MARLENE

与家人出行, 团体旅客
满意：员工和服务，清洁度
We had a good time staying at NH Grand Place Aremberg. I’d just like to add that the facility is a bit worn out but the staff makes you forget and makes everything better
2023 年 12 月入住 7 晚
Bianca 于 2024年02月26日 的回复
Dear Giselle,Thank you for staying with us and for taking the time to give your feedback.We are delighted to see that you enjoyed your trip with us and you appreciated our services.We hope to see you again on our next trip to Brussels.Best regards,Reception team

6/10 一般

Naz，Manchester

2023 年 12 月入住 1 晚

8/10 还可以

Ann

满意：服务设施
2023 年 12 月入住 2 晚

10/10 超赞

Ann

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great stay in Brussels!
This was a lovey place to start our trip. Good location to nearby shopping. The staff were very friendly and the breakfast buffet was lovely. The room was spacious and clean. We would definitely stay here again if we return!
2023 年 12 月入住 1 晚

8/10 还可以

Paula

2023 年 12 月入住 3 晚

6/10 一般

Peter

2023 年 12 月入住 1 晚
Lorena - Front Office 于 2023年12月26日 的回复
Dear Peter,First of all, thank you for choosing NH Grand Place Arenberg for your stay in Brussels. We are sorry to hear that your experience with us did not meet your expectations, but we hope you enjoyed some of the services.On behalf of the team, we apologize for any inconvenience.Thank you very much for your feedback and we look forward to seeing you again soon in our lovely hotel to make it up to you.Kind regards

8/10 还可以

Nidhi

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The location of the hotel is perfect! Its walkable to central station ideal for doing day trips. Its so close to the grand place and all other attractions can be reached using local trams and buses. The rooms are clean and decent. The only issue was the water temperature it was very tempremental.
2023 年 12 月入住 3 晚
Lorena - Front Office 于 2023年12月13日 的回复
Dear Nidhi,Thank you for choosing NH Grand Place Arenberg for your stay in Brussels. We are happy to hear that you had a great experience with us and that you enjoyed the services, especially the location.Thank you very much for your feedback and we hope to see you again soon in our lovely hotel.Kind regards,

4/10 很差

James

不满意：客房舒适度
2023 年 11 月入住 4 晚
Lorena - Front Office 于 2023年12月13日 的回复
Dear James,First of all, thank you for choosing NH Grand Place Arenberg for your stay in Brussels. We are sorry to know that your experience with us did not meet your expectations, but we hope you enjoyed some of our services.On behalf of the team, we apologize for any inconvenience. Thank you very much for your feedback and we look forward to seeing you again soon in our lovely hotel to make it up to you.Kin regards,

10/10 超赞

ritesh

Jordi Ponce - Front Office Assistant Manager 于 2024年02月25日 的回复
Dear Ritesh, Thank you for your top score. Kind regards, Jordi Ponce - Front Office Assistant Manager - NH Grand Place Arenberg

6/10 一般

Pascal

商务旅客
不满意：住宿条件和设施
Could be good, but needs renovation
Bed broken, returned in the evening to the bin emptied but the full bin bag lying in the room. Fixtures broken, etc.
2023 年 12 月入住 3 晚
Veronica - Front Office 于 2023年12月9日 的回复
Dear M. Pascal, Thank you for choosing NH Grand Place Arenberg for your stay in Brussels and for taking the time to leave a review.On behalf of the whole team, we apologize for any inconvenience you might have had. We take your feedback very seriously, as it helps us improve the service for our future guests.We hope to welcome you again for another stay in our lovely hotel.Kind regards,

10/10 超赞

Darlene

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Room was spacious, clean and had a comfortable temperature that we could control. Location was close to the train station and main attractions. Close enough to be convenient but a few streets away so it’s was quiet.
2023 年 11 月入住 1 晚
Lorena - Front Office 于 2023年12月3日 的回复
Dear Darlene,Thank you for choosing NH Grand Place Arenberg for your stay in Brussels. We are delighted to hear that you had a wonderful experience with us and that you enjoyed the services, especially the size of the room and the location.Thank you very much for your feedback and we hope to see you again soon in our lovely hotel.Kind regards,

8/10 还可以

Stefan

满意：住宿条件和设施，清洁度
Very convenient location, comfortable room, nice bathroom.
2023 年 11 月入住 2 晚
Lorena - Front Office 于 2023年11月17日 的回复
Dear Stefan,Thank you for choosing NH Grand Place Arenberg for your stay in Brussels. We are happy to see that you had a great experience with us and that you enjoyed our services, especially the location.Thank you very much for your feedback and we hope to see you again soon in our lovely hotel.Kind regards