供应早餐和晚餐,美洲菜

关于学院站希尔顿花园酒店的点评

3 out of 5
学院站希尔顿花园酒店
3081 University Dr E, Bryan, TX

点评

8.8

超赞

10 分 - 超赞。599 条好评,共有 945 条点评" "
8 分 - 还可以。200 条好评,共有 945 条点评" "
6 分 - 一般。78 条好评,共有 945 条点评" "
4 分 - 很差。39 条好评,共有 945 条点评" "
2 分 - 糟糕。29 条好评,共有 945 条点评" "

9.4/10

清洁度

9.0/10

员工和服务

8.2/10

服务设施

9.2/10

住宿条件和设施

8.6/10

环保

点评

6/10 一般

Jacqueline

与家人出行
满意:住宿条件和设施
Yes
2024 年 5 月入住 3 晚
Customer Service 于 2024年05月15日 的回复
Thank you for sharing, Jacqueline.We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better.We hope you will come back and visit us again soon for a more positive experience.

10/10 超赞

Jim

满意:清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚
Customer Service 于 2024年05月15日 的回复
Jim, we're grateful that you chose Hilton Garden Inn College Station for your recent stay. It's simply wonderful to know that we were able to meet your expectations and deliver an experience worth a top rating. We eagerly look forward to the opportunity of serving you again on your next visit.

10/10 超赞

Mia

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Our stay was very nice! Danielle (evening) at the front desk was very helpful, friendly and professional. The bartender, Tina was so friendly and nice we loved coming down and sitting at the bar visiting with others and Tina! Definitely recommend your hotel!
2024 年 4 月入住 4 晚
Customer Service 于 2024年04月29日 的回复
Mia, it's wonderful to read about your experience at Hilton Garden Inn College Station. We're delighted Danielle provided you with excellent service at the front desk, and that you appreciated Tina's hospitality at the bar. Thank you for endorsing our hotel! We look forward to having the pleasure of welcoming you back in the near future.

10/10 超赞

Oscar

满意:服务设施
Good
2024 年 4 月入住 1 晚
Customer Service 于 2024年04月16日 的回复
Oscar, it's great to hear you found your stay at Hilton Garden Inn College Station to be positive. We're pleased to know our effort to provide a top-notch experience was successful. Looking forward to welcoming you back in the near future.

6/10 一般

Gabriel

与家人出行
满意:服务设施,清洁度
This hotel is clean and since it just opened lately everything’s is still in good condition. There were 2 main issues I noticed. One was the fact that it seems like who ever build this property saved money on the quality of the materials and mainly on insulation. You could literally hear every step from the room above you and every word and sneeze from the rooms around you. You can also see that things start to fall apart like the chalking around the bath counter, cracks above the door and bathroom door that get stuck when you try to open is all the way. The second thing was the fact that the cleaning staff was very loud and made no effort to keep it quiet for the guests that are still sleeping, slamming the doors over and over again.
2024 年 4 月入住 2 晚
Customer Service 于 2024年04月16日 的回复
Gabriel, it's disheartening to hear about your experience. We acknowledge your feedback regarding some structural noise and issues with room finishes, which appeared to detract from your comfort. Please be assured, the observation about our team members' noise level is being addressed, as we understand the importance of a quiet environment for our guests. We appreciate your valuable feedback, and please know that we're committed to improving on these points.

8/10 还可以

Angela

与家人出行
满意:住宿条件和设施,服务设施
Clean!!! Rooms nice, bed comfortable. A little ways down University Drive so if you looking to be closer to A&M campus this might not be the property for you. We would stay here again.
2024 年 4 月入住 1 晚
Customer Service 于 2024年04月14日 的回复
Angela, it's delightful to hear that you found the rooms at Hilton Garden Inn College Station to be clean, cozy, and well-appointed. We understand that our location may not suit everyone's needs, but we're thrilled to know that it did not deter you from considering a return visit. Your future stays are most welcome!

6/10 一般

Carol,Bryan

满意:住宿条件和设施,清洁度
Night tables were dirty The staff at the front desk was not friendly
2024 年 4 月入住 1 晚
Customer Service 于 2024年04月7日 的回复
Carol, thank you for your feedback. We regret that your room cleanliness fell short of expectations and the service you received at the front desk did not meet our usual high standards. Please rest assured that your comments have been shared with our team members to address these areas of concern. We hope to have the opportunity to provide you with a more satisfactory experience in the future.

10/10 超赞

Leybin

与家人及幼儿出行
满意:清洁度、员工和服务、住宿条件和设施
Safe for cars
2024 年 3 月入住 1 晚
Customer Service 于 2024年04月2日 的回复
Leybin, it's wonderful to know that you found the Hilton Garden Inn College Station to provide a secure environment for vehicles. Safety of our guests and their belongings is a top priority for us. We hope to welcome you back soon.

8/10 还可以

Jack

与家人出行, 商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice property. Friendly staff
2024 年 3 月入住 1 晚
Customer Service 于 2024年03月22日 的回复
Jack, it's fantastic to know you appreciated the appealing grounds and welcoming team members at Hilton Garden Inn College Station. We strive to provide an enjoyable experience for our guests, and your comments affirm that philosophy. Your kind words are greatly appreciated, and we can't wait to serve you again in the future.

10/10 超赞

Chad

与家人及幼儿出行
满意:清洁度、员工和服务、住宿条件和设施
Staff was helpful. Clean property.
2024 年 3 月入住 1 晚
Customer Service 于 2024年03月15日 的回复
Chad, we're thrilled to hear about your positive experience at Hilton Garden Inn College Station. We're particularly pleased you found our team members helpful and the property clean. We can't wait to welcome you back in the future.

10/10 超赞

Dale D

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Had all the options appropriate: meeting area, excellent guest office arrangement, lighted parking and superb knowledgeable front desk staff.
2024 年 3 月入住 1 晚
Customer Service 于 2024年03月3日 的回复
Dale, it's rewarding to hear you had a great experience at Hilton Garden Inn College Station. We're thrilled you found our plentiful amenities, such as the meeting area and guest office, to be excellently arranged. Also, we appreciate acknowledging the brilliant and expertly informed assistance provided by our front desk team members. We hope to welcome you back soon to enjoy our secure, well-lit parking and other on-site offerings. Safe travels!

10/10 超赞

Andres

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great Stay
2024 年 1 月入住 2 晚
Customer Service 于 2024年01月26日 的回复
Andres, thank you for sharing your experience at Hilton Garden Inn College Station. It's delightful to know you had a fantastic stay with us. We hope to see you again soon!

2/10 糟糕

Dennis

不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Horrible customer service
2024 年 1 月入住 2 晚
Customer Service 于 2024年01月22日 的回复
Dennis, it's regrettable to know that your experience didn't meet expectations. It's always our goal to provide exceptional service and it appears this was not the case during your visit. Please rest assured, your feedback has been taken seriously and will be conveyed to our team members for further review and necessary improvements.

10/10 超赞

Mary Ann

满意:清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 1 晚
Customer Service 于 2024年01月22日 的回复
Thanks for the amazing rating, Mary!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Hilton Garden Inn College Station!

10/10 超赞

Eric

2024 年 1 月入住 1 晚
Customer Service 于 2024年01月16日 的回复
Eric, we're thrilled to see your five-star rating for Hilton Garden Inn College Station! Our team is dedicated to providing a top-tier experience for our guests and we're delighted that this commitment has resonated with you. Looking forward to welcoming you back on your next visit. Safe travels!

10/10 超赞

真实旅客

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Hilton Garden - College Station
I recommend this hotel because we loved it. The location was perfect as it was right across from the park where we had an event to attend. Room was very spacious and clean.
2024 年 1 月入住 1 晚
Customer Service 于 2024年01月9日 的回复
We appreciate you recommending Hilton Garden Inn College Station. It's delightful to hear how much you enjoyed the convenient location and found our accommodations spacious and immaculate. We strive to make every guest's stay memorable. Looking forward to welcoming you back for another splendid visit.

4/10 很差

SERGIO

与家人出行
满意:清洁度
不满意:客房舒适度
2024 年 1 月入住 2 晚
Customer Service 于 2024年01月9日 的回复
Sergio, it appears you've given us a rating without additional comments. We are committed to providing the best service to our guests and would truly value specific feedback on how we can improve your next stay. Please feel free to share your concerns. We hope for the opportunity to serve you better in the future.

8/10 还可以

Jeiza

2024 年 1 月入住 2 晚
Customer Service 于 2024年01月13日 的回复
Jeiza, thank you for your generous rating of Hilton Garden Inn College Station. We're delighted you enjoyed your stay with us and we hope to welcome you back soon.

10/10 超赞

Sheila

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Perfect stay, extremely friendly staff. I will definitely use this location for my next trip to college station.
2024 年 1 月入住 1 晚
Customer Service 于 2024年01月13日 的回复
Sheila, it's wonderful to hear that you had a perfect stay at Hilton Garden Inn College Station. Our team always strives to provide exceptional service, and their friendliness has surely left a lasting impression. Knowing you would choose us again for your future visits to College Station is the highest compliment. We look forward to welcoming you back!

10/10 超赞

Kristi

2024 年 1 月入住 1 晚
Customer Service 于 2024年01月13日 的回复
Kristi, thank you for choosing the Hilton Garden Inn College Station. We're delighted to know that you had an enjoyable stay with us. We truly appreciate your high rating and are looking forward to the opportunity to host you again soon.

10/10 超赞

Jan

满意:清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 1 晚
Customer Service 于 2024年01月13日 的回复
Thank you for the fantastic rating, Jan!We strive to make all of our guests feel welcome and relaxed during their time at Hilton Garden Inn College Station! We can't wait to see you again soon.

10/10 超赞

Shanna

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
Very clean, nice employees, great food
2024 年 1 月入住 1 晚
Customer Service 于 2024年01月13日 的回复
Shanna, thank you for your feedback. We are thrilled to hear that Hilton Garden Inn College Station met your expectations with its cleanliness, friendly team members and quality food. We appreciate your business and hope to welcome you back soon.

10/10 超赞

Bonnie

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Staff were very friendly and helpful!
2023 年 12 月入住 2 晚
Customer Service 于 2024年01月4日 的回复
Bonnie, we are thrilled to know you found our team members at Hilton Garden Inn College Station to be very supportive. Your warm comments about their friendliness and helpfulness are much appreciated. Seeing you again soon would be our pleasure.

6/10 一般

Camilla

与家人及幼儿出行, 与家人出行, 与配偶出行, 团体旅客
满意:住宿条件和设施,清洁度
不满意:服务设施
This is a beautiful and comfortable hotel, with very kind staff. The rooms were clean and well stocked. My only complaint is that they are pretty stingy with amenities such as breakfast and parking. I was not aware that they charge for parking on top of your booking until we checked in. Breakfast is available, but not complimentary. For these reasons I just can’t leave a higher rating and will most likely not stay here when we come to visit family again in the future. They charge you for parking but do not give you a parking pass or anything so technically anyone can park there for free… just not the guests.
2023 年 12 月入住 3 晚
Customer Service 于 2023年12月27日 的回复
Camilla, we appreciate your positive remarks about the Hilton Garden Inn College Station's ambiance, cleanliness, and our kind team members. We understand your concerns about the additional charges for breakfast and parking. We strive to provide clear communication about such costs and your feedback will guide us in improving this aspect. Please know your satisfaction is important to us and we hope to have the opportunity to better serve you in the future.

10/10 超赞

Vandon

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 2 晚
Customer Service 于 2023年12月26日 的回复
Thank you for the wonderful rating, Vandon!It's fantastic you enjoyed your time at Hilton Garden Inn College Station so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

8/10 还可以

Glenda and Scotty

2023 年 12 月入住 2 晚
Customer Service 于 2024年01月13日 的回复
Glenda and Scotty, it's a pleasure to see your high rating for Hilton Garden Inn College Station. We strive to ensure all our guests have a rewarding stay. We're delighted we were able to meet your expectations and hope to see you again in the future!

10/10 超赞

Jimmy

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 1 晚
Customer Service 于 2023年12月16日 的回复
Jimmy, thank you for choosing Hilton Garden Inn College Station. It's delightful to see your positive rating. We're thrilled to have met your expectations and we look forward to welcoming you back in the near future.

10/10 超赞

Robert

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚
Customer Service 于 2023年12月14日 的回复
Robert, it's great to know that you had an excellent stay at the Hilton Garden Inn College Station. We appreciate your rating and hope you'll visit us again soon for another wonderful experience.

10/10 超赞

Alissa

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 2 晚
Customer Service 于 2023年12月12日 的回复
Alissa, thank you for choosing Hilton Garden Inn College Station. We're thrilled to know you had a satisfying stay. We can't wait to welcome you back in the future.

10/10 超赞

James

满意:员工和服务,清洁度
2023 年 12 月入住 2 晚
Customer Service 于 2023年12月6日 的回复
James, we are delighted to hear that your experience at Hilton Garden Inn College Station met your expectations. Our team can't wait to welcome you back for another enjoyable stay soon. Safe travels!

10/10 超赞

Richard

满意:清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 11 月入住 1 晚
Customer Service 于 2023年12月16日 的回复
Richard, it's wonderful to hear that your experience at Hilton Garden Inn College Station aligns with our commitment to excellence. Your high rating motivates us to keep delivering exceptional service. We hope to see you again in your future travels.

8/10 还可以

William

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Shouldn’t have to pay to park. They reserve the spots closest to the door for ev.
2023 年 11 月入住 1 晚
Customer Service 于 2023年11月26日 的回复
William, we appreciate your feedback on your recent stay at Hilton Garden Inn College Station. We're sorry to hear of your concerns about the parking arrangement and acknowledge that the allocation of spaces can affect your overall experience. Rest assured, we take comments from our valued guests seriously as they assist us in improving our services. We hope to welcome you back and ensure a seamless stay for you in the future.

10/10 超赞

Eric

2023 年 11 月入住 1 晚
Customer Service 于 2023年12月14日 的回复
Eric, thank you for your positive rating of Hilton Garden Inn College Station. We're delighted to know that you had a wonderful experience and we hope we can serve you again in the near future. Enjoy your travels!

10/10 超赞

Sabrina

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 3 晚
Customer Service 于 2023年11月24日 的回复
Sabrina, thank you for choosing the Hilton Garden Inn College Station and sharing your high approval rating. We're thrilled to infer that your stay was enjoyable. We always aim to create wonderful experiences for our guests and hope we will have the pleasure of welcoming you back in the near future.

10/10 超赞

Kelly

满意:清洁度、员工和服务、住宿条件和设施
2023 年 11 月入住 1 晚
Customer Service 于 2023年11月20日 的回复
Thanks for the outstanding rating, Kelly!We're delighted your time at Hilton Garden Inn College Station was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 超赞

Jerry

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very clean and smelled good. Nice room, comfortable bed. Overall nice facility.
2023 年 11 月入住 3 晚
Customer Service 于 2023年11月14日 的回复
Jerry, we're thrilled to hear that you found the Hilton Garden Inn College Station to be impeccably clean, with great aroma, comfortable accommodations, and pleasant ambiance. Your kind words are greatly appreciated and we'd love to welcome you back during future visits.

8/10 还可以

Andrea

与配偶出行
满意:清洁度、员工和服务、服务设施
We got handicap room with bed on floor & open shower. Shower sprayer & bar fell off wall during shower. Bed so uncomfortable and difficult being on ground. (We didn’t request that) Feel like we got bad room because we were Expedia guest. Rate was $300 a night, too expensive for that level.
2023 年 11 月入住 2 晚
Customer Service 于 2023年11月13日 的回复
Andrea, we're sorry to learn that your recent stay fell short of your expectations. We understand the inconveniences you encountered and it is regrettable that your accommodations were not up to standard. Please be assured this does not represent the usual level of comfort provided at our hotel. Making each guest's experience wonderful, irrespective of their booking method, is our central goal. We encourage you to directly share feedback onsite so that we can work immediately to fix any issues you may encounter. We hope to have another opportunity to show you the hospitality and comfort you should always expect from us.

10/10 超赞

MATTHEW

满意:清洁度、员工和服务、服务设施、住宿条件和设施
very nice hotel and great staff
2023 年 11 月入住 1 晚
Customer Service 于 2023年11月11日 的回复
Matthew, thank you for sharing your positive experience at Hilton Garden Inn College Station. It's wonderful to know you found the hotel to your liking and appreciated our team members. We look forward to welcoming you back in the future.

8/10 还可以

Earnest

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚
Customer Service 于 2023年11月3日 的回复
Earnest, thank you for choosing Hilton Garden Inn College Station and for your rating. It's fantastic to know that you had a good stay with us, showing that we are on the right track. We strive to provide a seamless experience, and we're glad that we were able to provide that for you. Hope to have the opportunity to welcome you again soon.

10/10 超赞

Jerry

团体旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great Hotel
Great place to stay in College Station.
2023 年 10 月入住 2 晚
Customer Service 于 2023年10月31日 的回复
Jerry, it's fantastic to hear that you enjoyed your stay at Hilton Garden Inn College Station. We're proud to be a top choice for travelers in our area. We look forward to welcoming you back in the future.

10/10 超赞

Heather

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The hotel was nice, clean, and quiet. Only thing I didn't like is I felt the breakfast buffet was a little high price for what was on the buffet. Otherwise, our stay was wonderful!
Customer Service 于 2023年10月11日 的回复
Heather, thank you for sharing your experience at Hilton Garden Inn College Station. We are delighted to hear that you appreciated the serene atmosphere and superb cleanliness. Your feedback on the breakfast buffet pricing will certainly be considered to ensure a satisfactory experience for all our guests. It's wonderful you had such a pleasant stay and we hope to welcome you again soon.

8/10 还可以

Jason

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚
Customer Service 于 2023年10月5日 的回复
Jason, thank you for your positive feedback. It's wonderful to know that you had a favorable experience at the Hilton Garden Inn College Station. We hope to welcome you back on your next visit.

6/10 一般

mary

与家人出行
满意:员工和服务
不满意:住宿条件和设施,服务设施
Way overpriced. Not a good value for the stay.
2023 年 9 月入住 2 晚
Customer Service 于 2023年09月26日 的回复
Mary, thank you for taking the time to share your thoughts. While we understand you found the pricing high, we want to assure you that we aim for a balance of competitive rates and quality experience. We hope to provide a better experience on a future stay.

10/10 超赞

Susan

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great Service, Incredibly Nice Staff
2023 年 9 月入住 1 晚
Customer Service 于 2023年09月19日 的回复
Susan, thank you! Your top rating of Hilton Garden Inn College Station warms our hearts. We always strive to provide an exceptional experience to all our guests, and it's delightful to know we met that goal for you. We eagerly await your next visit.

10/10 超赞

Michelle

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Really nice hotel
2023 年 9 月入住 1 晚
Customer Service 于 2023年09月21日 的回复
Michelle, we're thrilled to hear that you found Hilton Garden Inn College Station to be a really nice place for your stay. It's our goal to provide a comfortable and enjoyable visit for every guest. Thank you for taking the time to share your positive experience. We look forward to welcoming you back in the future.

10/10 超赞

Barsha,Euless

2023 年 9 月入住 2 晚
Customer Service 于 2023年09月29日 的回复
Thanks for the perfect rating, Barsha!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Hilton Garden Inn College Station.Have a wonderful day!

6/10 一般

Burton

满意:清洁度、员工和服务、服务设施
My mom was having surgery at nearby hospital so location of hotel was good. Room had huge crack in the wall. Worst part room entry door would not close properly was great concern. If I stayed there again I’d want to make sure entry would definitely close!
2023 年 8 月入住 2 晚
Customer Service 于 2023年08月24日 的回复
Burton, it's good to hear our location was convenient for your needs during a critical time. We sincerely apologize for your concerns about the condition of the room and the door. Your safety and comfort are our priority. We assure you that addressing these types of issues are part of our commitment to continuous improvement. Should you choose to visit us again, we will strive to ensure your room meets all your expectations.

10/10 超赞

Rajiv

满意:清洁度、员工和服务、住宿条件和设施
2023 年 8 月入住 5 晚
Customer Service 于 2023年08月24日 的回复
Thank you for this excellent rating, Rajiv!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Hilton Garden Inn College Station! We'd love to host you again someday for yet another unforgettable visit.

10/10 超赞

James A

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
New Hotel
Close to everything in College Station. Bed was comfortable and ac worked great. Would definitely stay again.
2023 年 8 月入住 1 晚
Customer Service 于 2023年08月23日 的回复
James, it's truly heartening to know you found your stay at Hilton Garden Inn College Station so comfortable and convenient. It pleases us that our prime location, cozy bedding, and effective air conditioning all contributed to an enjoyable visit. We are keenly looking forward to your return to provide another delightful stay.

10/10 超赞

Richard E.

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Good stay
Was a nice stay. Have a bar and restaurant to do breakfast and dinner and they are very attentive if a little understaffed.
2023 年 8 月入住 1 晚
Customer Service 于 2023年08月9日 的回复
Hello Richard,Thank you for your complementary review of Hilton Garden Inn College Station. We're delighted you had a pleasant stay and appreciated our on-site amenities. We are continuously working on our staffing situation to serve you better. We can't wait to welcome you back in the future. Safe travels!