巴克霍恩湖, 安大略, 加拿大必遊景點

It was a horrible experience for our family. The check-in staff and staff in restaurant were nice and polite, apart from this, this hotel just did not fulfill the expectation on Sheraton brand. First, we arrived at the hotel at after 5pm, but the rooms were still not ready to check-in; the staff offered free breakfast for compensation. Next, when we came back to the hotel at night time and prepare to take a bath, there was no hot water supply in the entire hotel, we called the service hotline for help, the staff just replied there was a technical issue, and nothing they can do. We were a family with >80 elderly and a 8 years old kid, since it was quite late already, we cannot find another hotel at that time, the staff just did not provide any help or solution to the issue, we can only took a quick shower. We chose Sheraton hotel since it is a well-known hotel brand, it was ridiculous that this kind of issue happened and there was no solution for the guest. Really feel disappointed with Marriott hotel brand, will not choose any of the brand under Marriott from now on.

El hotel está muy bien ubicado, a 10 min caminando de los edificios gubernamentales, y está bastante nuevo. La habitación perfecta pero era un poco pequeña para los 4, para una noche estuvo bien. Considerando que mi tarifa no incluía el desayuno y el parking había que pagarlo a parte y era bastante caro, globalmente el hotel resulta un poco caro, pero es cierto q estaba muy céntrico. El personal muy atento