"Overall, the hotel was ok. When thinking of Hyatt/Hilton, you automatically think great things. In all honesty, this hotel did not reflect the name well. There were a few reasons why I chose this hotel over others that were a little cheaper. 1. I knew that the room would be clean and there wouldn’t be any smoking issues. The room was clean, but I overheard a conversation that a lady had just got her room and it was heavy in cigarette smoke smell. 2. Their listing on Expedia says they have dry cleaning/laundromat services. I talked with the front desk for that option after my first night stay, and the desk manager said they don’t provide that service, and he began to show me local laundromats to try after I showed their own amenities listing. 3. Their listing says that they have a shuttle service for guests up to 5 miles from the hotel. A different desk manager said that it’s only for business meetings of at least 12-15 people and only 2 miles. I again showed the amenities list and he repeated what he had just told me. So, I got half of one of my reasons to choose this location. Unfortunately, I will not recommend nor return to this hotel again. They say you get what you pay for, but I definitely didn’t get what I paid for - overpriced."
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