The air conditioning stopped working when the electricity went out. I would never stay at this hotel again because you don't have a generator.
Vincent
2023 年 8 月入住 1 晚
4/10 很差
Janvier
与家人出行
2022年12月3日
Paid twice: to hotels.com and to the hotel 😳
The hotel claimed that hotels.com did not transfer money to them despite me showing them the receipt and my bank statement. They made me pay again after a back and forth discussion involving many phone calls.
Hotels.com needs to check the deals they make with certain hotels… and how would I get my money back?
Janvier
2022 年 11 月入住 1 晚
8/10 还可以
Kivo
2021年08月21日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Kivo
2021 年 8 月入住 3 晚
6/10 一般
philippe
商务旅客
2021年08月15日
满意:住宿条件和设施
不满意:员工和服务
philippe
2021 年 8 月入住 5 晚
8/10 还可以
真实旅客
商务旅客
2021年01月8日
满意:清洁度、服务设施、住宿条件和设施
The rooms are good. Was rather disappointed by the breakfast service. The checkin was super excellent.
真实旅客
2021 年 1 月入住 2 晚
6/10 一般
Ryan
2019年04月1日
满意:清洁度、住宿条件和设施、客房舒适度
Some good, some bad
There was some good and bad.
1. They were good at replying to emails
2. but the shuttle they confirmed wasn't provided
3. Co-owner was at airport and sat with me until her husband came to pick us up
4. Staff were helpful but sometimes too aggressive on trying to be helpful
5. Wifi, bed, and shower are very good
6. Check-in employee said "10min" and my passport would be brought to my room. I forgot until I'd gone to the airport to leave, so they had to bring it to me, which was nice but took forever--2x longer than my taxi ride had taken, and nearly missed flight.
7. Hotel isn't near anything but is beautiful
8. They're friendly but a bit disorganized and emails to owners don't get relayed to staff for things like airport pick-up.
Ryan
2019 年 3 月入住 1 晚
8/10 还可以
真实旅客
2019年01月1日
满意:清洁度、员工和服务、客房舒适度
Hôtel bien situé dans un quartier résidentiel donc calme,
Le centre ville est accessible à pieds en 20min
Chambre 118 très confortable, avec vue imprenable sur Bujumbura!
Dommage pour le manque de prise et l'eau dans la salle de bain, pas très très chaude - tiède au mieux!
Restaurant au dernier étage vraiment agréable, tarifs raisonnables et portions généreuses surtout pour le petit déjeuner.
Le personnel est aux petits soins et s'adapte à vos demandes. Félicitations à tout le personnel mentions spéciales à Alex, Irène, au restaurant et Ildephonse à la réception :)
Est ce que je reviendrai séjourner au Mount Zion? oui avec grand plaisir!
真实旅客
2018 年 12 月入住 2 晚
4/10 很差
Sean,New York
2018年11月12日
满意:住宿条件和设施
不满意:员工和服务,清洁度
The mini fridge in the room was broken, the complementary breakfast was not complementary, and the WiFi didn’t work in the room.
There was also a big hole in the mosquito netting.
Sean
2018 年 11 月入住 2 晚
10/10 超赞
Thomas
2017年12月7日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Thomas
2017 年 11 月入住 5 晚
6/10 一般
真实旅客
2017年11月19日
满意:清洁度、员工和服务、客房舒适度
Nice architecture, nice lobby and facilities, and very nice terrace and view, though some rooms may need a slight upgrade and cannot be rated 4 stars (e.g. fixtures and plumbing require some improvement). However, the nice service made up for shortfalls.