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关于河别墅大酒店的点评

2 out of 5
河别墅大酒店
1717 Highway 95, Bullhead City, AZ

点评

5.8
10 分 - 超赞。249 条好评，共有 1003 条点评" "
8 分 - 还可以。146 条好评，共有 1003 条点评" "
6 分 - 一般。142 条好评，共有 1003 条点评" "
4 分 - 很差。124 条好评，共有 1003 条点评" "
2 分 - 糟糕。342 条好评，共有 1003 条点评" "

5.8/10

清洁度

6.6/10

员工和服务

5.2/10

服务设施

5.4/10

住宿条件和设施

6.0/10

环保

点评

2/10 糟糕

Rochelle

团体旅客
不满意：住宿条件和设施，员工和服务
No we went to check in and they would not answer the door the lights were on they wouldn't answer the phone so now we're trying to get a refund
2024 年 5 月入住 1 晚

10/10 超赞

John J

满意：清洁度、员工和服务、住宿条件和设施
The people who work front desk are wonderful. Even when it is busy they stay calm and never show that they are mad. Very friendly. It's nice and quiet here.
2024 年 5 月入住 2 晚

10/10 超赞

Tony

满意：清洁度、员工和服务、住宿条件和设施
Value was great clean up to date rooms
2024 年 5 月入住 1 晚

2/10 糟糕

Nancy

When I booked my hotel The pool looked very beautiful!! But when I got there it looked like a swamp Very unhappy
2024 年 5 月入住 2 晚

10/10 超赞

Marisol

满意：清洁度、员工和服务、住宿条件和设施
The staff is super friendly property is clean and very peaceful
2024 年 5 月入住 1 晚

10/10 超赞

Tracy

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
不满意：服务设施
We were disappointed about the pool we were not able to swim for to the pool being under maintenance the whole time we were there
2024 年 5 月入住 1 晚

10/10 超赞

Tracy

与配偶出行
满意：员工和服务
We were disappointed about the swimming pool for to being under maintenance the whole time we were there so we were not able to go swimming at all the breakfast was not what was expected but it was good none the less the staff was really great & helpful
2024 年 4 月入住 2 晚

8/10 还可以

Julee

与家人出行
满意：清洁度
不满意：服务设施，员工和服务
The tv didnt work. They said they would bring us one that worked but did not.
2024 年 5 月入住 1 晚

4/10 很差

Jennifer，Phoenix

与家人及幼儿出行
不满意：清洁度、服务设施、住宿条件和设施
This property has gone downhill so badly since we were there last. The room was fine. Linens and towels were clean. Room was in acceptable condition. But the rest was a sh@t show. While checking in the woman behind The counter acted like we were wasting her time by showing up to check in. When the phone rang and she answered it, she was rolling her eyes and making faces at the person on the phone, then she would hang up and talk crap about the caller to the customers in line . When I called prior to travel, they told us no pets w/o a big UNREFUNDABLE cleaning deposit, but there were dogs everywhere and cat hair in my sister’s bed when she checked in. Our TV wasn’t hooked up when we checked in. Turned out to not be the correct TV/remote combo and we had to have maintenance take it and bring us another one. There was no fridge in our room for our medication. Apparently you have to “rent” one for $5 more per day, IF one is available. The pool was a slimy disgusting cesspool. There were tweakers everywhere, hanging out in the parking lot at all hours. There was trash and clothing and luggage strewn about the premesis. It was completely unsafe for anybody to go from room to room alone. We recommended this hotel to our out of state family based on our last stay, and were completely embarrassed by the cr@aphole it turned out to be. We got three rooms to attend an event in Laughlin. A bloodcurdling scream woke me out of a dead sleep in the middle of the night. Ridiculous!
2024 年 5 月入住 2 晚

10/10 超赞

Jack

商务旅客
满意：清洁度、员工和服务、住宿条件和设施
Always stay here when in town 6 times a year. Friendly staff, good a/c. Basic no frills at a good price.
2024 年 5 月入住 1 晚

6/10 一般

Pascual

与配偶出行
满意：服务设施
Walking distance to shopping areas, To much noise in parking areas and neighborhood
2024 年 3 月入住 2 晚

6/10 一般

Nancy

与配偶出行
满意：服务设施
不满意：员工和服务
There were no trash cans in the room at all. There was one towel, wash cloth, and one hand towel. I went to the office to get another set (there were two of us). The one woman in the office acted like it was a cardinal sin to ask for another set. She asked me if there was makeup remover towelettes that I could use instead. I told her we use wash cloths to wash our bodies. She said that she’d have to get them from the storage room and it would be a little while. The guy that was in there was more hospitable. He offered to bring them to my room. I never did get a trash can though.
2024 年 4 月入住 2 晚

6/10 一般

Scott

The property is conveniently located and could was by the river. Nice view of the river if you had a pool room (one that backed up to the pool). The room was average but didn't expect too much because the room was fairly inexpensive. Furnishings in the room needed to be updated--although I talked to the front desk who said management is slowly doing a refurb on all the rooms. All in all it was a decent place to stay. I would stay there again.
2024 年 4 月入住 2 晚

6/10 一般

Randy

与配偶出行
满意：服务设施，员工和服务
When we arrived, there were two people waiting for rooms ahead of us. The person behind the counter did not know what rooms were cleaned and what rooms weren't. We waited 3 hours to get our room. We were given a room that wasn't clean which we said was fine as we were tired and ready to get to sleep. We were given bedding and towels and then made up the bed and also wiped down the toilet and counters. The next day, we asked to be moved to another room and it was great. The staff was wonderful and tried their best to take care of us but the first night was about the worst hotel experience we have had.
2024 年 4 月入住 4 晚

10/10 超赞

Stephinie

与家人出行, 与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Owner is very nice and friendly so is her staff, the view is amazing. Been staying here for a year once a month mostly, they been doing upgrades.
2024 年 4 月入住 2 晚
Christina 于 2024年04月25日 的回复
Thank you Stephanie for your wonderful comments. We hope to see you back soon.

2/10 糟糕

Stephanie

不满意：住宿条件和设施，清洁度
It was very dirty!
2024 年 4 月入住 1 晚
Christina 于 2024年04月25日 的回复
I apologize for your experience during your stay with us. We are striving to do much better and hope that you will come back to see our improvements.

2/10 糟糕

JUAN

与配偶出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
the pool was dirty and put of service the room was very old and there wasn't toilet paper and the towels smelled like cigarettes and the coffee maker didn't work
2024 年 4 月入住 2 晚
Christina 于 2024年04月25日 的回复
I am sorry to hear about these issues. We are aiming for excellence and hope that you will come back in the future to see our improvements.

10/10 超赞

Timothy

商务旅客
Needs some updates on the furniture.
2024 年 4 月入住 3 晚
Christina 于 2024年04月25日 的回复
Thank you for your feedback.

2/10 糟糕

Melinda

带宠物出行, 与配偶出行
不满意：服务设施
When we arrived there was a very nice older lady who was working by herself. She wasn’t sure which rooms were clean. She couldn’t walk very well and had to drive her car down to check the rooms to see which ones were available. Twice. Zero help and apparently the computer went down. To no fault of her we made our own bed and brought down towels. The room smells like cat pee. I give her a 10 for her effort and shame on the owner and/or manager who left her by herself.
2024 年 4 月入住 1 晚

2/10 糟糕

taro

不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Horrible experience! Cant checking out till 9am. Lost my time
2024 年 4 月入住 1 晚

6/10 一般

Carlos

与配偶出行
不满意：员工和服务、服务设施、住宿条件和设施
The breakfast it states it’s not a true breakfast not even the continental breakfast it stated was not served. The front desk clerk stated that the food danishes order was delayed. Disappointed only had coffee. Thank God.
2024 年 4 月入住 1 晚

2/10 糟糕

Jorge

I booked a suite but the tv didn’t work they have no staff to help and the lady in the front doesn’t want to move or do anything there was a suite next door with a tv and a fridge I needed and she didn’t bother to check staff is extremely lazy I’ll never stay here again!
2024 年 4 月入住 1 晚

2/10 糟糕

johnny

不满意：清洁度、员工和服务、服务设施、住宿条件和设施
I did not stay there. I was called the night of my check in date at 9:15PM and was told computers were not working and I could not check in
2024 年 3 月入住 2 晚

6/10 一般

Jon

与家人出行
满意：员工和服务，清洁度
不满意：服务设施
Just an average place to stay. Great price, but no extras. No refridgerator and had to have a television brought to the room.
2024 年 3 月入住 1 晚

2/10 糟糕

Fredy

2024 年 3 月入住 3 晚

8/10 还可以

nancy

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice to stay here again, nice inexpensive quiet and clean place to stay. All the staff go above and beyond to make the stay pleasant.
2024 年 3 月入住 1 晚

10/10 超赞

Mark

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The rooms were extremely clean very comfortable slept very very good checking in at the front desk with the ladies was a very good experience they are kind and very considerate very pleasant professionals
2024 年 3 月入住 1 晚

10/10 超赞

Mia

2024 年 3 月入住 1 晚

2/10 糟糕

Zachary

2024 年 3 月入住 1 晚

10/10 超赞

STEVEN

.
2024 年 3 月入住 1 晚

2/10 糟糕

mike

与家人及幼儿出行
满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
Very very dirty. The first room we checked into had broken glass and ramen on the floor so we asked for another room and we got a bigger room and at first it looks very nice but as we were walking, a man pulled out a gun pointed it at a group of other men who were touching his motorcycle which has every right to pull a gun, but back to the room once you get in the room, we noticed the sheets haven’t been changed the shower has dry dirty water from when the maids dump the bucket of floor water, the toilet had pee on the toilet seat, hair on the pillowcases and the light fixture has probably 200 dead bugs inside of it and it’s the main light so you can’t help but see the dead carcasses, a hooker that works out of her room on the bottom floor, there’s also local drug dealers that come here. If you ever need any drugs, I recommend coming here for that he’s the man with LA Dodgers tattoo he works out of the back of his expedition. I’m sure he’s got everything. The nights here. People everywhere. Yelling from across the parking lot to each other
2024 年 3 月入住 1 晚

10/10 超赞

Elizabeth

与家人出行
满意：员工和服务、服务设施、住宿条件和设施
The housekeeping staff is amazing.
2024 年 3 月入住 5 晚

8/10 还可以

Jack

与配偶出行
满意：员工和服务，清洁度
Clean, quiet,near restaurant, but had to ask for table and chair no fridge till requested.
2024 年 2 月入住 8 晚

2/10 糟糕

Bria

不满意：清洁度、员工和服务、住宿条件和设施
Dirty bathroom, bring your own blankets
2023 年 12 月入住 3 晚

4/10 很差

Timothy

与配偶出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very poor check in. Pool was closed. Poor beds. Tv not working.
2024 年 3 月入住 1 晚

10/10 超赞

Shanell

满意：清洁度、员工和服务、服务设施、住宿条件和设施
No cable channels but internet connected to television with apps and free movie apps.
2024 年 2 月入住 7 晚

6/10 一般

Lori

2024 年 3 月入住 1 晚

2/10 糟糕

Tom

与配偶出行
不满意：住宿条件和设施，员工和服务
Queen size mattress on a king frame. No wash clothes. One big bath towel, the other the size of a hand towel. Tv in other room none in by bed. Pillows suck...
2024 年 3 月入住 1 晚

10/10 超赞

Kayla

2024 年 3 月入住 3 晚

8/10 还可以

Dennis

满意：员工和服务
2024 年 2 月入住 2 晚

4/10 很差

Carmen

与配偶出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Es la segunda vez que me quedo y las dos veces tienen que cambiarme de habitación ya qué hay mucho pelo en las camas sucias muy sucias las tazas de baño amarillas muy sucias y los medas de noche con basura
2024 年 2 月入住 1 晚

6/10 一般

Beverly

2024 年 2 月入住 2 晚

10/10 超赞

Alma

It was adequate for one night. Didn’t use the pool so can’t comment on that.
2024 年 2 月入住 1 晚

2/10 糟糕

Theresa

满意：员工和服务
不满意：住宿条件和设施，清洁度
While the staff in the office was very nice, our room had a very broken door frame, beds were terrible, the TV did not work, the refrigerator would not get cold, the showerhead in the bathroom is approximately 5 foot from the ground so if you’re over 5 foot you would be taller than the showerhead and when I made the reservation, I made it for three adults and one child and they only gave us two towels. Just not a good experience at all.
2024 年 2 月入住 1 晚

2/10 糟糕

Geri

2024 年 2 月入住 1 晚

2/10 糟糕

Patricia

不满意：清洁度、员工和服务、服务设施、住宿条件和设施
no towels in the room. horrible bedding.
2024 年 2 月入住 1 晚

10/10 超赞

Richard

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 2 晚

10/10 超赞

James

与配偶出行, 团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Was amazing
2024 年 2 月入住 1 晚

2/10 糟糕

Karen

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Terrible 😞
2024 年 2 月入住 1 晚

2/10 糟糕

Robert

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Don't do it
2024 年 2 月入住 1 晚