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关于拜伦公寓酒店的点评

4 out of 5
拜伦公寓酒店
20-22 Fletcher Street, Byron Bay, NSW

点评

8.6

超赞

10 分 - 超赞。424 条好评，共有 847 条点评" "
8 分 - 还可以。293 条好评，共有 847 条点评" "
6 分 - 一般。81 条好评，共有 847 条点评" "
4 分 - 很差。34 条好评，共有 847 条点评" "
2 分 - 糟糕。15 条好评，共有 847 条点评" "

8.8/10

清洁度

8.8/10

员工和服务

8.4/10

服务设施

8.4/10

住宿条件和设施

8.0/10

环保

点评

8/10 还可以

Ah Ting Vanessa

2023 年 12 月入住 2 晚
Byron Bay Hotel and Apartments 于 2024年01月8日 的回复
Thank you for your feedback! We are happy to hear that you enjoyed your stay with us, and we hope to have you as a guest again in the future. Kind regards

8/10 还可以

Belinda

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 2 晚
Sharon 于 2024年04月28日 的回复
Thank you for your feedback! We are happy to hear that you enjoyed your stay with us, and we hope to have you as a guest again in the future. Kind regards

8/10 还可以

Manling

与家人出行, 与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
We got a one bedroom for our stay. It was very spacious and well equipped. Despite being very close to the heart of the shopping and dining area, our room was very quiet. Con: the shower leaked and the water would flood the entire bathroom instead of being directly drained; we stayed for 4 nights and had no room service or towel change for the entire time.
2024 年 4 月入住 4 晚
Byron Bay Hotel and Apartments 于 2024年04月21日 的回复
Dear ManlingWe very much appreciate your comments regarding your stay at the Byron Bay Hotel and Apartments.We are glad that you found the room to be spacious well equipped and quite considering we are so central in town. Our maintenance team will be looking into the shower issue.Apartments are serviced for a 5-night plus stay,we are happy to provide clean bath towels if required for shorter stays.Looking forward to welcoming you back soon. Regards,Byron Bay Hotel and Apartments team

8/10 还可以

Timothy，Applecross

与配偶出行
We enjoyed our stay. However, the room is badly designed. There is no adequate area for making coffee etc. It is on a shelf in a cupboard and there is no plug there for the kettle. It has to be boiled on the floor.
2024 年 4 月入住 3 晚
Sharon 于 2024年04月15日 的回复
Dear TimothyThank you for taking the time to leave a review of your stay. We are sorry to hear you did enjoy your stay with us at Byron Bay Hotel and Apartments and will consider your feedback as we strive to improve the quality of our services.Regards,Byron Bay Hotel and Apartments team

4/10 很差

Corinna

与配偶出行
满意：员工和服务
不满意：住宿条件和设施，清洁度
.
2024 年 4 月入住 2 晚
Sharon 于 2024年04月15日 的回复
Dear CorinnaThank you for taking the time to leave a review of your stay. We are sorry to hear you did not enjoy your stay with us at Byron Bay Hotel and Apartments and will consider your feedback as we strive to improve the quality of our services.Regards,Byron Bay Hotel and Apartments team

8/10 还可以

Sandra

与配偶出行
满意：清洁度、员工和服务、服务设施
Close to most things, we were going to the Blues Festival for 1 night, it was walking distance to the bus next to Aldi. The only thing was a suggestion to include that you don't offer breakfast in your information folder. There is some options close by which were awesome and to include information about if you leave before they open the office where to leave the tags...I put it under the office door inside.
2024 年 3 月入住 1 晚
Byron Bay Hotel and Apartments 于 2024年04月1日 的回复
Hi SandraThank you for your feedback! We are happy to hear that you enjoyed your stay with us, and we hope to have you as a guest again in the future. Byron Bay has many cafes just outside our front door these are listed in the compendium, We do have an early check out basket next to the reception doors.kind regards

6/10 一般

Catherine

满意：员工和服务
不满意：清洁度
2024 年 2 月入住 8 晚
Byron Bay Hotel and Apartments 于 2024年03月11日 的回复
Dear CatherineThank you for your feedback! We are happy to hear that you enjoyed your stay with us, and we hope to have you as a guest again in the future. Kind regards

8/10 还可以

Kurt

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Street noises
2024 年 3 月入住 1 晚
Byron Bay Hotel and Apartments 于 2024年03月11日 的回复
Dear KurtThank you for your feedback! We are happy to hear that you enjoyed your stay with us, and we hope to have you as a guest again in the future. Kind regards

10/10 超赞

Dallas

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very attentive and thoughtful staff! Super convenient location, rooms are quiet but everything is perfectly walkable. Restaurants all around. AC in the rooms is so nice after a day at the beach.
2024 年 2 月入住 2 晚
BBHA Team 于 2024年02月28日 的回复
Dear DallasWe very much appreciate your comments regarding your stay at Byron Bay Hotel and Apartments. It is always a pleasure to receive positive feedback and we will share it with the team.Looking forward to welcoming you back soon.Regards,Byron Bay Hotel and Apartments Team

6/10 一般

Jessica

与配偶出行
满意：清洁度
不满意：员工和服务
We were advised the lift was out of order before arriving however little to no help was offered to assist with our bags. The complex itself is very different to the photos online. It’s also extremely noisy - not so much from street noise but other guests. Any noise made in communal areas can clearly be heard from the rooms (we had a group of drunken women the night we stayed and I could clearly hear word for word what they were saying at 3am in the morning). I was also randomly charged $5 after we checked out but received no invoice. Nothing was used in the mini bar. The location is very central
2024 年 2 月入住 1 晚
Byron Bay Hotel and Apartments 于 2024年02月22日 的回复
Hi JessicaThank you for your feedback! I apologize for the staff not assisting with bags , we will look further into the matter to make sure this doesn't happen again. We appreciate honest feedback so we can improve and be our best. We do have information on our welcome letter which is given to all guests with a contact number that can be called at anytime for any matter.The phone in the room will also be answered at anytime for assistance with noise in the hotel.We will contact you regarding the 5 charge.Kind regardsByron Bay Hotel and Apartments team

10/10 超赞

Adrian

满意：清洁度、员工和服务、住宿条件和设施
Very good aircons, location was perfect
2024 年 1 月入住 3 晚
Byron Bay Hotel and Apartments 于 2024年01月30日 的回复
Thank you for your feedback! We are happy to hear that you enjoyed your stay with us, and we hope to have you as a guest again in the future. Kind regards

8/10 还可以

Sean

满意：清洁度、员工和服务、住宿条件和设施
.
2024 年 1 月入住 1 晚
Byron Bay Hotel and Apartments 于 2024年01月30日 的回复
Thank you for your feedback! We are happy to hear that you enjoyed your stay with us, and we hope to have you as a guest again in the future. Kind regards

8/10 还可以

Yosuke

满意：清洁度、员工和服务、住宿条件和设施
Crean
2024 年 1 月入住 1 晚
Byron Bay Hotel and Apartments 于 2024年01月30日 的回复
Thank you for your feedback! We are happy to hear that you enjoyed your stay with us, and we hope to have you as a guest again in the future. Kind regards

2/10 糟糕

Sheridan

2024 年 1 月入住 1 晚
Sharon 于 2024年03月25日 的回复
Dear SheridanThank you for taking the time to leave a review of your stay. We are sorry to hear you did not enjoy your stay with us at Byron Bay Hotel and Apartments and will consider your feedback as we strive to improve the quality of our services.Regards,Byron Bay Hotel and Apartments team

10/10 超赞

Alex

与家人及幼儿出行, 与家人出行, 与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Always love staying here. Easy access
2024 年 1 月入住 1 晚
Byron Bay Hotel and Apartments 于 2024年01月22日 的回复
Dear AlexThank you for your feedback! We are happy to hear that you enjoyed your stay with us, and we hope to have you as a guest again in the future. Kind regards

10/10 超赞

Cole

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great stay! Would come back
BBHA Team 于 2024年01月22日 的回复
Dear CoeThank you for your review. We are pleased to hear that you enjoyed your stay with us and look forward to seeing you again soon at Byron Bay Hotel and Apartments.Regards, Byron Bay Hotel and Apartments team

8/10 还可以

Jane

2024 年 1 月入住 5 晚
Byron Bay Hotel and Apartments 于 2024年02月12日 的回复
Thank you for your feedback! We are happy to hear that you enjoyed your stay with us, and we hope to have you as a guest again in the future. Kind regards

8/10 还可以

Dale

满意：清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 5 晚
Byron Bay Hotel and Apartments 于 2024年01月15日 的回复
Thank you for your feedback! We are happy to hear that you enjoyed your stay with us, and we hope to have you as a guest again in the future. Kind regards

10/10 超赞

Susan

与家人出行
满意：服务设施
Love this place firstly as it is a very roomy Apartment and it is in such a great position! Walking distance to all shops, restaurants, bars and the beach! I use to live in Byron so still has great energy.
2024 年 1 月入住 1 晚
Kalinda 于 2024年01月15日 的回复
Thank you for taking the time to provide a review of your stay at Byron Bay Hotel & Apartments. We are pleased to note that you enjoyed not only your stay with us, but the accessibility to the lovely shops & businesses surrounding us in the heart of Byron Bay. kind regards Kalinda

8/10 还可以

Patricia

满意：员工和服务
2024 年 1 月入住 6 晚
Byron Bay Hotel and Apartments 于 2024年01月15日 的回复
Thank you for your feedback! We are happy to hear that you enjoyed your stay with us, and we hope to have you as a guest again in the future. Kind regards

10/10 超赞

Ashraf

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Byron Bay Hotel and Apartments 于 2024年01月15日 的回复
Thank you for your feedback! We are happy to hear that you enjoyed your stay with us, and we hope to have you as a guest again in the future. Kind regardsSharon

10/10 超赞

Hugo

满意：清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 4 晚
Byron Bay Hotel and Apartments 于 2024年01月15日 的回复
Thank you for your feedback! We are happy to hear that you enjoyed your stay with us, and we hope to have you as a guest again in the future. Kind regards

8/10 还可以

Kris

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Location
2024 年 1 月入住 1 晚
Byron Bay Hotel and Apartments 于 2024年01月15日 的回复
Thank you for your feedback! We are happy to hear that you enjoyed your stay with us, and we hope to have you as a guest again in the future. Kind regards

10/10 超赞

HIROKI

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
nice hotel
2024 年 1 月入住 1 晚
Byron Bay Hotel and Apartments 于 2024年01月8日 的回复
Thank you for your feedback! We are happy to hear that you enjoyed your stay with us, and we hope to have you as a guest again in the future. Kind regards

4/10 很差

真实旅客

满意：客房舒适度
不满意：员工和服务，清洁度
For the cost of the room it was disappointing. It wasn’t the cleanest with hairs left in bathroom and bed, the room was spacious but very basic. It is in a great location however, noisy at night and first thing in the morning with bin men which I understand is out of their control.
2023 年 12 月入住 3 晚
Kalinda 于 2024年01月10日 的回复
Dear Guest We very much appreciate your comments regarding your stay at Byron bay Hotel and Apartments. We are glad that you enjoyed our beautiful location but disappointed to hear that the room was dirty We will review your feedback with our House keeping teams. Once again, we appreciate you taking the time to share your experience, giving us the opportunity to review our performance and improve. Regards, Kalinda

10/10 超赞

Bradley

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Byron Bay Hotel and Apartments 于 2024年02月12日 的回复
Thank you for your feedback! We are happy to hear that you enjoyed your stay with us, and we hope to have you as a guest again in the future. Kind regards

8/10 还可以

Matthew

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 3 晚
Byron Bay Hotel and Apartments 于 2024年01月8日 的回复
Thank you for your feedback! We are happy to hear that you enjoyed your stay with us, and we hope to have you as a guest again in the future. Kind regards

10/10 超赞

Sharon

满意：清洁度、员工和服务、住宿条件和设施
Great location
2023 年 12 月入住 2 晚
Sharon 于 2023年12月18日 的回复
Dear SharonThank you for your review. We are pleased to hear that you enjoyed your stay with us and look forward to seeing you again soon at Byron BAy Hotel and Apartments.Regards,

10/10 超赞

Rolf

2023 年 11 月入住 2 晚
BBHA Team 于 2023年12月18日 的回复
Dear RolfThank you for your review. We are pleased to hear that you enjoyed your stay with us and look forward to seeing you again soon at *propertyname*.Regards,

6/10 一般

Jacqueline

与配偶出行
满意：员工和服务
不满意：清洁度
overall our stay was fine and good for its intended purpose. However the cleaning was sub par and grime could be found all under the toilet rim etc. For $800 for 3 nights, you’d expect water to be complimentary, not $4.50 a bottle. Appliances were outdated, iron/board had burn marks, blowdryer was at least 15 years old. Apart from that, staff were lovely and we were given fresh towels daily, we were also allowed early check in.
2023 年 12 月入住 3 晚
BBHA Team 于 2023年12月13日 的回复
Thank you for your feedback! We are happy to hear that you enjoyed our location and staff, however I apologize that you to be .We will be providing our cleaners with more training and replace the ironing board cover and dryer. We value honest feedback so we can improve to make guest experience the best it can be. Kind regards,

4/10 很差

Raynor

与配偶出行
满意：员工和服务，清洁度
Confusing parking, no trolleys, difficult to find room. Lack of room lights, bed poor, little fridge, no bottle opener had to go and request one from office. Would'nt stay there again.
2023 年 11 月入住 1 晚
BBHA Team 于 2023年11月24日 的回复
Thank you for taking the time to leave a review of your recent stay with us here at Byron Bay Hotel and Apartments!We are disappointed you found the car park to be confusing. There is a luggage trolley located in the corridor outside of reception. We apologise for the room missing the bottle opener, we will be discussing this with our Housekeeping team.Our King rooms are our hotel-style rooms, we would suggest booking one of our apartments for a larger fridge and more facilities.Thank you again for leaving feedback, we are disappointed not all aspects of your stay met expectation; however, we appreciate the time taken to provide honest feedback as we aim to further improve our guest's experience.Kind regards, Byron Bay Hotel and Apartments Team

10/10 超赞

Irena

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
everything was perfect
2023 年 11 月入住 1 晚
Byron Bay Hotel and Apartments 于 2023年11月21日 的回复
Thank you for your feedback! We are happy to hear that you enjoyed your stay with us, and we hope to have you as a guest again in the future. Kind regards

8/10 还可以

Kayla

2023 年 11 月入住 3 晚
Mariella 于 2023年12月5日 的回复
Thank you for your feedback! We are happy to hear that you enjoyed your stay with us, and we hope to have you as a guest again in the future. Kind regards Mariella

6/10 一般

Brianna

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Dogs barking late at night with very loud banging noises as well.
2023 年 10 月入住 2 晚
Byron Bay Hotel and Apartments 于 2023年11月2日 的回复
Thank you for taking the time to leave feedback based on your recent stay with us.We are a pet friendly hotel and do experience some noise from pets. We do provide a security number to all of our guests for noise complaints. We are disappointed aspects of your stay did not meet expectation.Kind regards, Byron Bay Hotel and Apartments Team

10/10 超赞

Cameron

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
We were situated away from the main road and found the stay very quiet. You can’t beat the location and parking is easy.
2023 年 10 月入住 5 晚
Saha 于 2023年11月1日 的回复
Thank you for your feedback! We are happy to hear that you enjoyed your stay with us, and we hope to have you as a guest again in the future. Kind regards, Byron Bay Hotel and Apartments team

10/10 超赞

zdenka

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Everything thing was in walking distance so great
2023 年 9 月入住 2 晚
BBHA Team 于 2023年10月24日 的回复
Thank you for taking the time to leave a positive review of your recent stay with us!We are pleased you enjoyed our location and hope we will be welcoming you again soon.Kind regards, Byron Bay Hotel and Apartments Team

10/10 超赞

Trent

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Everything was great
2023 年 10 月入住 1 晚
Byron Bay Hotel and Apartments 于 2023年10月20日 的回复
Thank you for your positive feedback!We are pleased you enjoyed your stay with us here at Byron Bay Hotel and Apartments.We hope we will be welcoming you again soon!Kind regards, Byron Bay Hotel and Apartments Team

8/10 还可以

Angela

2023 年 2 月入住 3 晚
Byron Bay Hotel and Apartments 于 2023年11月6日 的回复
Thank you for staying at Byron Bay Hotel and Apartments ,we appreciate your time on leaving us great feedback and are please to hear you had a great stay.We hope to see you again.

10/10 超赞

Carmen

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Ótimo hotel,bem localizado e com excelente atendimento.Quarto e banheiro muito bons!
2023 年 10 月入住 1 晚
Byron Bay Hotel and Apartments 于 2023年10月12日 的回复
Thank you for your positive feedback!We are pleased you enjoyed your stay with us here at Byron Bay Hotel and Apartments, and we hope we will be welcoming you again!Kind regards, Byron Bay Hotel and Apartments Team

8/10 还可以

Agnesa

2023 年 9 月入住 3 晚
Saha 于 2023年11月1日 的回复
Thank you for your feedback! We are happy to hear that you enjoyed your stay with us. Kind regards, Byron Bay Hotel and Apartments team

4/10 很差

katrina

与家人出行
不满意：客房舒适度，清洁度
Very disappointed
Very disappointed was very loud music banging doors and a view from balcony of the stairway. For the price I paid for a deluxe 2 bedroom unit there was nothing to look at when I expected a pool lookout at least. The bed was very uncomfortable the shower leaked and won’t be staying again.
2023 年 9 月入住 1 晚
Byron Bay Hotel and Apartments 于 2023年10月3日 的回复
Thank you for taking the time to leave a review of your recent stay with us here at Byron Bay Hotel and Apartments!We are disappointed aspects of your stay did not meet expectation. Due to our location being central in Byron Bay, some of our rooms do experience noise from the night life in Byron Bay.Our 2 Bedroom Deluxe Apartments feature 2x balconies, one connecting to the 2 bedrooms overlooking Byron Street, the 2nd balcony connected to the living area faces internally to the hotel.Our One Bedroom Deluxe Apartments have a view overlooking the pool.Our maintenance team will be looking into the shower issue in your room as this is not our typical standard.We are disappointed you found the bed to be uncomfortable also, and our management will look into ordering new mattresses.Thank you again for taking the time to leave feedback, we appreciate the honest feedback given by our guests as we aim to further improve our guest's experience.Kind regards, Byron Bay Hotel and Apartments Team

10/10 超赞

Alexander

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Wonderful place to stay. Close to all the main areas. Super clean and really comfy beds!
2023 年 9 月入住 4 晚
Byron Bay Hotel and Apartments 于 2023年09月28日 的回复
Thank you for taking the time to leave a review of your recent stay with us here at Byron Bay Hotel and Apartments!We are pleased you enjoyed our location, and found the room to be clean and the beds comfortable!We hope we will be welcoming you again!Kind regards, Byron Bay Hotel and Apartments Team

10/10 超赞

Hui

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 3 晚
Byron Bay Hotel and Apartments 于 2023年09月21日 的回复
Thank you for your feedback! We are happy to hear that you enjoyed your stay with us, and we hope to have you as a guest again in the future. Kind regards

8/10 还可以

Brian

满意：清洁度、员工和服务、住宿条件和设施
2023 年 9 月入住 1 晚
Byron Bay Hotel and Apartments 于 2023年09月18日 的回复
Hi BrianThank you for your feedback! We are happy to hear that you enjoyed your stay with us, and we hope to have you as a guest again in the future. Kind regards

8/10 还可以

Charles

2023 年 9 月入住 1 晚
Byron Bay Hotel and Apartments 于 2023年10月7日 的回复
Thank you for your positive rating!Kind regards, Byron Bay Hotel and Apartments

6/10 一般

Elizabeth

满意：清洁度
不满意：员工和服务
2023 年 9 月入住 2 晚
BBHA Team 于 2023年09月11日 的回复
Thank you for your feedback! We are happy to hear that you enjoyed your stay with us, and we hope to have you as a guest again in the future. Kind regards

10/10 超赞

Justin

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 8 月入住 1 晚
BBHA Team 于 2023年09月8日 的回复
Thank you for leaving a positive rating!We are pleased you enjoyed your stay with us and hope we will be welcoming you again.Kind regards, Byron Bay Hotel and Apartments Team

10/10 超赞

Mathew

与配偶出行
满意：员工和服务，清洁度
不满意：住宿条件和设施
Loved the location to restaurants and shops.Disappointed lift not working having to use fire stairs.
2023 年 6 月入住 1 晚
kalinda 于 2023年07月1日 的回复
Thank you for your feedback! We are happy to hear that you enjoyed our location , however I apologize that the lift was out. We value honest feedback so we can improve to make guest experience the best it can be. Kind regards,

8/10 还可以

Sussie

与配偶出行
满意：清洁度
The bed was Terrible, king size made up of 2 king singles and one was slightly lower than the other , and they kept pushing apart, mattresses were too soft and saggy. Over all it was a nice stay , room was very tired needs renovation.
2023 年 6 月入住 2 晚
BBHA Team 于 2023年06月20日 的回复
Thank you for your feedback! We are happy to hear that you enjoyed our location and staff, however I apologize that you found the bed to be uncomfortable. We value honest feedback so we can improve to make guest experience the best it can be. Kind regards,

8/10 还可以

Wolfgang

满意：清洁度、员工和服务、住宿条件和设施
2023 年 6 月入住 1 晚
BBHA Team 于 2023年06月15日 的回复
Dear Wolfgang,Thank you for your positive feedback!Kind regards, Byron Bay Hotel and Apartments