公寓, 2 间卧室, 塔楼 | 私人厨房 | 冰箱、茶具/咖啡用具、电热水壶
查看供应情况

关于凯恩斯雷吉斯海滨大道度假酒店的点评

4 out of 5
凯恩斯雷吉斯海滨大道度假酒店
209-217 Abbott Street, Cairns North, QLD

点评

8.2

很好

10 分 - 超赞。359 条好评，共有 1000 条点评" "
8 分 - 还可以。400 条好评，共有 1000 条点评" "
6 分 - 一般。160 条好评，共有 1000 条点评" "
4 分 - 很差。52 条好评，共有 1000 条点评" "
2 分 - 糟糕。29 条好评，共有 1000 条点评" "

8.4/10

清洁度

8.6/10

员工和服务

7.8/10

服务设施

7.6/10

住宿条件和设施

7.6/10

环保

点评

10/10 超赞

真实旅客

2019 年 12 月入住 4 晚
espie. 于 2020年03月2日 的回复
Dear Anonymous, Thank you for choosing to stay with us. Kind regards Andrew Wallis General Manager.

2/10 糟糕

Ivy

与家人出行
不满意：员工和服务，清洁度
Our check in was 2pm. At 6pm they told us that we couldn’t check in until 8pm… they spent Two hours trying to find us another hotel. I’m really disappointed. It was my nieces 21st party and we missed the food and the start of the party. I got offered breakfast but wasn’t told it closed early
2024 年 4 月入住 1 晚
Naomi 于 2024年04月26日 的回复
Dear Ivy,We really apologize for the inconvenienced that are happened on your stay, we are trying our best to accommodate guest request & will try our best as well to improve where we lack, appreciate you writing the feedback, we will surely pass it on to our management & team.Kind Regards,Naomi - Reservation Agent

6/10 一般

Jacqueline

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I like the location of the property. I didn't like that i was not allocated the room i booked, because the hotel oversell their rooms.
2024 年 4 月入住 1 晚
Naomi 于 2024年04月26日 的回复
Dear Jacqueline,We are very sorry for the inconvenience that occurred during your stay, we will surely share the feedback with the management & team.Kind regardsNaomi - Reservations Agent

6/10 一般

Jonalyn

与家人及幼儿出行
The tv is broken the pool is too much chlorine.
2024 年 4 月入住 1 晚
Naomi 于 2024年04月26日 的回复
Dear Jonalyn,We are very sorry for the inconvenience that happened during your stay, we will surely pass your feedback to our management & team.Kind regards,Naomi - Reservation Agent

10/10 超赞

Susanne Regina

与家人出行
满意：住宿条件和设施，清洁度
The staff were so helpful from front counter to housekeeping to food to maintenance nothing was a problem if you had a problem they were there to help if they could
2024 年 4 月入住 7 晚
Naomi 于 2024年04月21日 的回复
Dear Susanne,Thank You very much for the feedback, we appreciate it and thank You for staying with us.Kind Regards,Naomi - Reservation Agent

10/10 超赞

Paul

与家人出行, 团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Customer service was very unique, the receptionist were so nice, helpful, friendly and very fast at problem solving.
2024 年 4 月入住 1 晚
Maureen 于 2024年04月17日 的回复
We appreciate you taking your time to provide feedback and happy to hear that you had an enjoyable experience with Rydges Esplanade Cairns. We look forward to welcoming you back in the future.

6/10 一般

Andreas

满意：服务设施，员工和服务
不满意：清洁度
Ich musste mehrmals mehr als 10 Minuten auf einen Fahrstuhl warten. Einmal musste ich die Rezeption anrufen. Es kam jemand und hat mich abgeholt. Die Sauberkeit im Badezimmer entsprach nicht meinen Anforderungen. Der Boden wurde anscheinend sehr oberflächlich bis gar nicht gesäubert. Das Zimmer war ansonsten gut ausgestattet und sehr geräumig.
2024 年 4 月入住 6 晚
Naomi 于 2024年04月14日 的回复
Dear Guest,We do apologize that you have to wait for elevator for several times & for the cleanliness in the bathroom.We will surely pass on your feedback to management and team.Once again, we appreciate your feedback.Kind regards,Naomi - Reservation Agent

6/10 一般

Shin

满意：员工和服务，清洁度
2024 年 4 月入住 6 晚
Bryan 于 2024年04月15日 的回复
Thank you for the review. We hope to see you again next time you are in Cairns. Bryan

10/10 超赞

Claude，pyrmont

满意：清洁度、员工和服务、住宿条件和设施
The view is fantastic!
2024 年 4 月入住 2 晚
Bryan 于 2024年04月10日 的回复
Thank you for your great review. We are thrilled that you enjoyed your stay and hope to see you back soon. Bryan

6/10 一般

Suzuki

满意：员工和服务
市街地までの立地が子連れには遠かったです。
2024 年 3 月入住 4 晚
Maureen 于 2024年04月9日 的回复
Thank you for your feedback. We look forward to welcoming you back in the future.

10/10 超赞

Lindsey

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Lovely hotel. Great air con and generous sized room. Lovely to be able to hire towels for the pool for free.
2024 年 3 月入住 7 晚
Maureen 于 2024年04月8日 的回复
Thank you for taking the time to review your stay. We are happy to hear you enjoyed your stay and we look forward to welcoming you back in the future.

6/10 一般

Dylan

满意：员工和服务，清洁度
Fantastic service from the staff who do a great job. The building itself and facilities are in need of refurbishment, it looks and feels a bit tired.
2024 年 3 月入住 5 晚
Naomi 于 2024年04月2日 的回复
Dear Dylan,Thank You very much for taking the time to write the review, we really appreciate your feedback, we will surely pass your feedback to our team & management.Kind regards,Naomi - Reservation Agent

10/10 超赞

Sacha

2024 年 2 月入住 2 晚
Maureen 于 2024年03月27日 的回复
Thank you for taking time to review your stay with us, we look forward to welcoming you back in the future.

10/10 超赞

Eddie

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice room Sea View.
Hotel is a little away from the center, slightly more than comfortable walking. Room sea view was excellent.. Bar, is a counter that closes at 8:30PM- it was ok.........
2024 年 1 月入住 4 晚
Alex 于 2024年02月29日 的回复
Hi Eddie,Thank you for your feedback. I will pass this information along to our team members

10/10 超赞

Siniva

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Wonder staff and surrounding area including the location
2024 年 1 月入住 4 晚
Akane 于 2024年01月29日 的回复
Dear SinivaThank you very much for your review. We are glad to hear that. We hope to see you again in the future. Akane

4/10 很差

Jose

与配偶出行
不满意：住宿条件和设施，服务设施
Need maintenances Tennis courts terrible imposible play Beautiful structure need more maintenance
2024 年 1 月入住 2 晚
Akane 于 2024年01月30日 的回复
Dear JoseThank you for your review. We apologize that it made you unconfortable. we will try to sort it out. Hope to see you again in the future. Akane

8/10 还可以

Lars

满意：清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 5 晚
Akane 于 2024年01月29日 的回复
Dear Lars Thank you very much for your review. We hope to see you in the future. Akane-Guest Service Agent

8/10 还可以

Martina

满意：员工和服务，清洁度
2024 年 1 月入住 6 晚
Maureen 于 2024年03月27日 的回复
We appreciate your review and look forward to welcoming you back in the future.

8/10 还可以

Christine

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Unfortunately it rained the whole time I was here so could not do anything
2024 年 1 月入住 3 晚
Akane Kawamura 于 2024年01月27日 的回复
Dear Christine Thank you for your review. We are sorry to hear that you could do anything while you were staying. Hope to see you again and enjoy doing something next time when you come to here. Akane

4/10 很差

Ian

满意：清洁度
Rydges cairns
Only 1 out of 3 lifts working, in room phone did not work and extreme condensation in room. Pool needed cleaning.
2023 年 12 月入住 8 晚
Akane kawamura 于 2024年01月10日 的回复
Thank you very much for staying with us. We are sorry for bothering telephone not working. We will check the condition of telephone. We hope to see you again in the future.

4/10 很差

Ryosuke，Koshigaya

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
宿泊費用の間違い発生さた際の対処が不適切でした。建物も古く、写真と大きな違いでガッカリしました。
2024 年 1 月入住 4 晚
Akane 于 2024年01月10日 的回复
Dear Mr. ObinataThank you for staying with us.I sincerely apologize that we wrongly settled payment upon check in and made you dissatisfied. We will make sure this won't happen in the future. We have already let the respective department know about your review and concern and will work on it to improve.Thank you for your understanding for settle the rest of payment. Best Regards,

10/10 超赞

Virginia

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Comfortable and welcoming. Delicious room service, friendly staff, and convenient location.
2023 年 12 月入住 4 晚
Akane kawamura 于 2024年01月10日 的回复
Thank you very much for giving us good review. We look forward to see you again.

8/10 还可以

Danny

满意：员工和服务
2023 年 12 月入住 5 晚
Pauline 于 2023年12月28日 的回复
Hi DannyThank you for taking the time to review us. Very much appreciated.

8/10 还可以

Janmejoy

2023 年 12 月入住 4 晚
Akane 于 2024年01月15日 的回复
Thank you very much for your review. We hope to see you in the future. Akane

8/10 还可以

Pelin

2023 年 12 月入住 9 晚
Akane kawamura 于 2024年01月10日 的回复
Thank you very much for staying with us. We look forward to see you again.

4/10 很差

Yong

2023 年 12 月入住 3 晚
Akane Kawmaura 于 2024年01月10日 的回复
Thank you very much for your review. We are sorry that you were not satisfied with your stay. We look forward to see you in the future.

10/10 超赞

Nick

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 5 晚
Pauline 于 2023年12月14日 的回复
Hi NickThank you for taking the time to review us. Hope to see you again soon.

10/10 超赞

Simon

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great stay
starting to show its age but it still clean comfortable and the staff are excellent
2023 年 12 月入住 1 晚
Pauline 于 2023年12月14日 的回复
Hi SimonThank you for your amazing review, truly appreciate you staying with us

8/10 还可以

Kapil

2023 年 11 月入住 4 晚
Pauline 于 2023年12月28日 的回复
Hi KapilThank you for your review, have a great day.

8/10 还可以

PAMELA

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great location. Walkable to dining options. Easy for Great Barrier Reef excursions
Akane 于 2024年02月13日 的回复
Dear Pamela Thank you for your review. We are glad that you enjoyed staying with us. We hope to see you again. Akane

6/10 一般

Matthew

满意：员工和服务
Overall was an average experience compared to other hotels with similar ratings. The hotel also had minor upgrades going on that we were not aware of at the time of booking.
2023 年 11 月入住 2 晚
Naomi 于 2023年11月25日 的回复
Dear Mr. Matthew,Thank you for taking the time to write your feedback for us.We really appreciate it.We wil share your feedback among our team.Thank You & Best regards,Naomi - GSA

10/10 超赞

Karen

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
If you’re like us and really only need a good night’s sleep at a reasonable price bc you spend your bucks on outings and adventures this is a great choice!
2023 年 10 月入住 1 晚
Bryan 于 2023年10月24日 的回复
Thank you for your feedback. We are glad you enjoyed your stay and can't wait to have you back.

10/10 超赞

danny

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Lovely hotel i was upgraded and stayed on the top floor with beautiful views of the beach The staff were super friendly and helpful My plane was delayed for four hours and so staff allowed me to check out later Definitely would recommend Rydges Hotel Cairns!
2023 年 10 月入住 5 晚
Bryan 于 2023年10月18日 的回复
Thank you so much for the great feedback. We are extremely happy you enjoyed your stay and can't wait to see you again.

8/10 还可以

Katie

与配偶出行
满意：清洁度、员工和服务、服务设施
Close to everything with a short walk along the esplanade. The only issue was the room was a bit run down, the room definitely needed upgrading. Also when I turned the fan in the room it would trip all the power in the room.
2023 年 10 月入住 7 晚
Naomi 于 2023年10月17日 的回复
Dear Katie,Thank You very much for staying with us.We appreciate your feedback, and we will escalate that to our management.Best Regard,NaomiReservation Agent

8/10 还可以

Dean

2023 年 10 月入住 2 晚
Maureen 于 2023年11月6日 的回复
Thank you we appreciate you taking to time to review Rydges Esplanade Cairns. We are happy to hear you enjoyed your stay.

10/10 超赞

Ayumi

2023 年 10 月入住 3 晚
Maureen 于 2023年11月4日 的回复
The staff and I thank you for taking the time to review. We are very happy to hear that you enjoyed your stay with us at Rydges Esplanade Cairns.

8/10 还可以

Kenneth

满意：清洁度、员工和服务、服务设施、住宿条件和设施
An excellent stay overall. If I had to find a criticism then it would be that the decor was a little dated and could use a little ‘refreshment’. That must not detract from this excellent stay with really friendly and efficient staff. The hotel has a great location providing easy walking to the city and the harbour. Excellent value for money and I would certainly be happy to stay there again.
2023 年 10 月入住 4 晚
Arada 于 2023年10月13日 的回复
Dear Valued guest,We very appreciate for your feedback. And we looking forward to seeing you soon.Yours Faithfully,Arada Elle

10/10 超赞

Anoop

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Decent accomodation, need a bit of rejuvenation
2023 年 9 月入住 1 晚
Bryan 于 2023年10月3日 的回复
Thank you for your feedback. We can't wait to see you next time you are in Cairns.

8/10 还可以

Jane

与配偶出行
满意：员工和服务
The position was great. The only thing I could fault was the entrance gate and fence to the pool. Very dirt!!
2023 年 9 月入住 4 晚
Andrea - Reception 于 2023年09月30日 的回复
Dear Jane,Thank you for your review and we really appreciate your feedback, and we will share with our team.We hope to welcome you back again soon. Regards

8/10 还可以

Corrine

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Short walk to the esplanade and boardwalk.
2023 年 9 月入住 1 晚
Bryan 于 2023年09月25日 的回复
Thank you for your feedback. We can't wait to see you the next time you are in Cairns.

8/10 还可以

Deirdre

满意：员工和服务，清洁度
The room was overall pretty good, but not for an executive upgrade. However, we did enjoy the complimentary wine, thank you Rydges! We liked the balcony but it had no chairs, no table & could of done with a paint. I’d suggest bring your own plates and cutlery, there were none provided in the room. The pillows were very flat and too high if you used 2. The staff were lovely, gave us more pillows, (the same flat type though) and told us we could borrow kitchen items from the restaurant. The king bed was very comfortable. The bathroom was a good size but could’ve done with an upgrade as it was basic. Although, I have to say, as we booked through Expedia the price was fairly reasonable and all up we enjoyed our stay.
2023 年 8 月入住 5 晚
Camilo Finlez 于 2023年09月6日 的回复
Dear Deirdre,Thank you, we really do appreciate your feedback and we will share with our team. We hope to see you again soon. Regards

10/10 超赞

Brian

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We liked staying at this property. The kids had their separate space with bunkbeds, although their room could have used a door. The rooms were spacious and quiet. One of the negatives was visiting in winter, as the rooms did not have heating nor the pools. The property is also several blocks from the main tourist spaces, so we had to drive to eat, shop, etc.
Kurii - Reception 于 2023年08月31日 的回复
Hi Brian, Thank you very much for staying with us. We really appreciate you taking the time to share your rating with us. We hope to see you again soon

10/10 超赞

RushworthHardware，Rushworth

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Lovely stay. Friendly staff. Great facilities
2023 年 8 月入住 6 晚
Courtney 于 2023年08月27日 的回复
Thank you for your lovely review. We are so glad to know you enjoyed your stay at Rydges Esplanade Resort. We look forward to welcoming you again in the future. Courtney - Guest service Agent

10/10 超赞

Kathryn

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Best friendliest staff in the world! Loved the pool and the meal options. Wish I could have stayed longer for the atmosphere and the locality.
2023 年 8 月入住 14 晚
Reception Kurii 于 2023年08月24日 的回复
Hi Kathryn, Thank you so much for your amazing feedback. We appreciate your kind words. We will pass your comments on to our team. Best regards,

8/10 还可以

Victoria

与配偶出行
满意：员工和服务，清洁度
Staff were great and found us an early checkin when we had to change hotels after a tour. Rooms were a bit dated and I hated the little step into the bathroom. I’m a bit disabled. The food options were basic but the breakfast was fine and no problem getting soy milk which I need. We left excess baggage with them when we left for two trips without charge or difficulty. There was a useful fridge in the room and the bare minimum of tea and coffee facilities, also useful.
2023 年 8 月入住 1 晚
Reception Kurii 于 2023年08月17日 的回复
Good afternoon, Victoria. Thank you very much for your kind message. We are so happy to hear you enjoyed your stay with us.We hope to see you again.

6/10 一般

Elizabeth

与家人出行
满意：清洁度
Underwhelming. Expected more from Rydges. Looks flash, but lacking in holiday atmosphere. Not even a local map to be found at reception. Cheap 'Made in China' gift shop just off the reception is tacky. Vending machines with drinks/snacks etc were available, but at ridiculously inflated prices. If you're travelling with kids, do a big supermarket shop before you get there. It's about a 15-20 minute walk to the supermarket, and about the same to the lagoon pool. No shops immediately around the hotel. The housekeeping staff were friendly, and courteous, and kept our room in good shape with minimal disruption, however, asking reception staff for an extra bath towel for my room involved an interrogation that I did not appreciate! Nothing to make me come back and stay again. It was ok for a once off.
2023 年 8 月入住 7 晚
Camilo Finlez 于 2023年08月16日 的回复
Dear Elizabeth,thank you so much for taking the time to share your experience with us, we truly appreciate the feedback. Regarding to the city maps, unfortunately We ran out of more maps of the city and for the moment we are waiting for more to arrive. you were right, it's about a 15–20-minute walk to the supermarket and we don't have small shops close by except for the Gift box shop in our property. We happy to know that you felt the Quality of our service with housekeeping team, we'll let them know. I’m very sorry that your stay did not meet your expectations and would love the opportunity to regain your trust. Please let me know the next time you're planning on visiting Cairns, and I’ll make sure that your stay not only meets but exceeds your expectations. Thank you and we wish you and your family nice week.Very Respectfully,

10/10 超赞

Kevin

2023 年 8 月入住 2 晚
Courtney 于 2023年09月4日 的回复
Thank you for your wonderful review, Kevin. We are glad to know that you enjoyed your stay.

8/10 还可以

karen

满意：清洁度、员工和服务、服务设施、住宿条件和设施
good sized rooms with bath and balcony
2023 年 8 月入住 7 晚
Courtney 于 2023年08月12日 的回复
Thank you for your review, Karen. We are so glad to hear that you enjoyed your stay. Courtney - Guest Service Agent

10/10 超赞

Skye

满意：清洁度、员工和服务、住宿条件和设施
2023 年 8 月入住 2 晚
Camilo Finlez - Receptionist 于 2023年08月10日 的回复
Dear Skye,Thank you for rating your experience at Rydges Esplanade Cairns as a 5/5, we happy to know that you enjoy your stay, we hope to see you soon in Cairns.Best Regards,

6/10 一般

Jeremy

满意：员工和服务，清洁度
不满意：住宿条件和设施
2023 年 8 月入住 6 晚
Bryan 于 2023年08月9日 的回复
Thank you for your stay with us. We look forward to your next stay.