Cairns Cairns Night Markets Hotels

"I paid a premium rate for a room that was in a state of disrepair. I booked the premium sea view double room. I filled in the check in andadvised te breakfast card had been filled in by the previous guest and the fridge had a terrible smell when it was opened. The hotel manager called me the following day and offered me a courtesy buffet breakfast. The buffet breakfast was terrible. The bacon was rubbery and dry, we closed the lid of the scrambled eggs straight away as they presented so badly. The juice was watered down and both the coffee machine and the coffee in a flask was undrinkable. We stuck with fruit toast and tea. The server looked like she had been crying. The next day I paid for a coffee in the bar area. A different server took my order, I paid and then she disappeared for 20 minutes. I was left sitting alone in the bar waiting for my coffee. She later returned and noticed me sitting there and made my coffee and told me she forgot. Throughout my three night stay, further maintenance was reported. The air con was leaking, I received a return email to say that maintenance would attend. I then discovered that the shower head would not stay up along with several other maintenance items reported in the same email. The shower head was replaced by maintenance without us approving access or being notified that they were attending. I notified the hotel manager but received no reply. I am very disappointed that this room was available to book as it was in such a state"

"Good location, rooms are a bit dated, bathroom definitely needs an upgrade. Staff were fantastic, always very happy to assist. "

"Good location for day trips, but noisy at night as opposite Casino Property is looking a little old and dated could use some sprucing up Breakfast buffet bit boring, same thing everyday, most was cold except toast and fresh cooked eggs, not worth $40 per day Needed a sewing kit, they were unable to help"

"great place to stay with very good amenities would recommend"

"The Quest Hotel is perfectly situated on the waterfront in Cairns. We booked the trip to The Barrier Reef and were pleasantly surprised it was just a short walk to the marina to connect with our tour boat. There is a restaurant on the roof that , weather permitting, is a lovely restaurant with evening sunset views during your meal. There is only one lift which can be a pain if t are people coming in to use the rooftop restaurant and you’re waiting for the lift to eventually arrive on the 7th floor or ground floor as a hotel guest."

"The location is excellent. The front staff very helpful. Had issue manager was useless basically said couldn't help. Lady on desk quickly moved us to another room. Solving everything"

"We loved the Shanghai-La! The staff was wonderful, the rooms are clean and large , great location - a few minutes walk to the Esplanade!"

"Perfect room and location, great friendly staff too. The only downside was the gym, as it was a bit dirty and didn’t have any mats. The sauna had a huge draft coming in too. Honestly though, everything else about our stay was fantastic. "

"Messaged requesting an early check, didn’t receive a reply or acknowledgement. Very uncomfortable mattress & pillows. "