Except no enough clear sign nir map to find the room all others are oerfect
Jui mei
2019 年 5 月入住 2 晚
4/10 很差
Mohammed,Riyadh
2024年05月15日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Need more improvements
Mohammed
2024 年 5 月入住 1 晚
2/10 糟糕
Sabry
2024年05月12日
不满意:清洁度、员工和服务、住宿条件和设施
Food was bad. The room was bad , I told them about it they didn’t change it.
Sabry
2024 年 5 月入住 3 晚
10/10 超赞
Ariella
与配偶出行
2024年05月11日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
i love this hotel! the esthetics, location, food and staff. i would deff rebook!
Ariella
2024 年 5 月入住 2 晚
8/10 还可以
Cécilia,Juvisy sur Orge
团体旅客
2024年04月26日
满意:服务设施,员工和服务
geat pool.
Too bad: the blacony was closed.
Very good breakfast
Cécilia
2024 年 4 月入住 2 晚
10/10 超赞
Clare
2024年03月29日
满意:清洁度、员工和服务、住宿条件和设施
Clare
2024 年 3 月入住 5 晚
10/10 超赞
Kathleen
与配偶出行
2024年03月15日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This is my favourite hotel to stay in while visiting Cairo! I love the grounds, ambience, wonderful, attentive and friendly staff, beautiful pool, gorgeous old palace features in the main building, and the most excellent location in Cairo on Zamalek. I highly recommend this hotel!
Kathleen
2024 年 3 月入住 4 晚
6/10 一般
Milan
2024年03月3日
Milan
2024 年 2 月入住 3 晚
10/10 超赞
Emad samy
2024年02月26日
Emad samy
2024 年 2 月入住 1 晚
6/10 一般
Nicola,GATINEAU
商务旅客
2024年02月15日
满意:服务设施
It’s an amazing location and the rooms have a lovely view, and staff were generally nice. The room was not well maintained. There were some issues with the shower. The first day the shower gel was empty !
Then they forgot to refill my Nespresso since I stayed at the executive room. Also, I asked for later checkout (8 PM) and they charged me 100$ extra. I asked to stay an extra hour since my flight was at 1:30AM and they refused ! They said they’d have to charge me a full night. I ended up staying in the lobby for an hour and a half. They never asked me about my experience upon checkout. They don’t value their customers and their relationship is very transactional. The room smelled like cigarettes although it said that it was smoke free and I had to put up with the smell. And finally, their security were intrusive at some moments. When I arrived the scanner did not work so they kept me waiting for 10 minutes, then they went through my stuff. One time, they did a body scan. Which was unnecessary and made me feel uncomfortable.