I have stayed at Haven Riviera twice now. Two years in a row. Both were very different experiences. I stayed for a week in the month of July both times.
The first time I stayed there, last year, I stayed in the Romance swim-out jr. Suite. I loved everything about it. I loved the room layout. I felt it was very spacious. It has a rainfall shower with a glass wall to the bedroom. Plus the shower itself is just huge. The swim-out was amazing and the waitress came around very often with drinks. The room itself was very centrally located.
The second time I stayed there, this year, I started off in a garden view swim-out jr. Suite. This is a much smaller suite. The swim-out has a lovely tropical backdrop where you can watch small lizards crawl on trees. Unfortunately, no waitresses or waiters can bring drinks poolside. So I asked to switch to a different room and that was not possible. On day 3 of 7 of my vacation I decided just to upgrade to their Serenity Club.
My new room was an Ocean front Serenity club swim-out jr. Suite. This room was the exact same as the last though. The view was amazing. I especially liked the location of this room. I was in building 5. Drink service at the swim-out was great.
Now to compare the stays.
Last year, I honestly have zero complaints.
This year, I have a few. While I was there a few restaurants where closed for a few days.
Brandie
2025 年 7 月入住 7 晚
10/10 超赞
Oscar Marcelo
与配偶出行
2025 年 7 月 31 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excelente
Oscar Marcelo
2025 年 7 月入住 6 晚
8/10 还可以
Ada Guadalupe
与配偶出行
2025 年 7 月 30 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Something I didn't like about the s that at the time of checking in at the haven hotel was that they charged me a tax
Ada Guadalupe
2025 年 7 月入住 7 晚
10/10 超赞
Alaina,Greenbrier
与配偶出行, 团体旅客
2025 年 7 月 30 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff are wonderful. Moises is the best server there was!! We enjoyed all the kind people, as well as the maid service and kindness from everyone.
Alaina
2025 年 7 月入住 5 晚
10/10 超赞
Edison
与配偶出行
2025 年 7 月 30 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Perfect
Edison
2025 年 7 月入住 6 晚
10/10 超赞
Edwin
2025 年 7 月 30 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice property with friendly staff!
Edwin
2025 年 7 月入住 4 晚
10/10 超赞
Brad A
与配偶出行
2025 年 7 月 30 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Loved it. Food was pretty solid overall, loved the steakhouse & coffee shop. Pools were great...1 relaxed & 1 more upbeat. Swim out room was amazing. Staff was all friendly.
Brad A
2025 年 7 月入住 5 晚
10/10 超赞
Lalo A
与配偶出行
2025 年 7 月 29 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The atmosphere was wonderfully vibrant, filled with a lively energy that made every moment feel special. The property itself was absolutely stunning, boasting exquisite architecture and lush landscaping that took my breath away. The staff were not only kind and courteous but also genuinely attentive, consistently going above and beyond to ensure that every need was met with a warm smile. The food was a culinary delight, bursting with flavors that tantalized the taste buds and left us craving more. Overall, this trip was an unforgettable experience, leaving us with cherished memories and a longing to return!
Lalo A
2025 年 7 月入住 4 晚
10/10 超赞
Ashley
与配偶出行
2025 年 7 月 29 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Food and bedding was amazing
Ashley
2025 年 7 月入住 4 晚
8/10 还可以
Tyler
与配偶出行
2025 年 7 月 29 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Had the best week at Haven celebrating our anniversary! Since we let them know ahead of time we were celebrating our anniversary they had a celebratory sign on our door which we loved. Overall it was a great week. This resort is off the beaten path but we didn't mind as we made the decision not to leave the property. It's only 15-20 minutes from the airport which made our travel day more convenient.
So we loved the two pool options. Main pool (where all the fun was) or the round pool if we just wanted to relax. Satsu was our favorite restaurant and definitely do the Teppenyaki if you can! We loved all the main pool wait staff! Moses and Paloma were great! Attentive even when it was busy. Loved the coffee shop too! They use an actual espresso machine which we were impressed by.
We also loved all the activities available throughout the day. Pepe and Cristina were a lot of fun. Pepe especially made the nightlife at Moons fun.
We give it a 4/5 mainly because the room we were in could use a little refresh. Just clean the showers better and fix a few broken fixtures (that my husband fixed). And the food buffet could be better. Alternating different foods everyday would be nice. But everyday was the same. Overall though we loved!
Tyler
2025 年 7 月入住 5 晚
10/10 超赞
José Alberto
与家人出行, 团体旅客
2025 年 7 月 29 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Overall everything was great!
José Alberto
2025 年 7 月入住 4 晚
8/10 还可以
Rose Ellen
与配偶出行
2025 年 7 月 29 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Bed was super comfy, food was nothing to write home about, but it kept us fed so we’ll take it! Staff was amazing and accommodating.
Rose Ellen
2025 年 7 月入住 3 晚
8/10 还可以
Elizabeth
与配偶出行
2025 年 7 月 28 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everything was great! I just wished there was more food options. The food wasn’t great in the buffet and that really your only option for breakfast.
Elizabeth
2025 年 7 月入住 5 晚
10/10 超赞
Ana Daisy
与配偶出行
2025 年 7 月 28 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Every one was really friendly the resort very clean
Ana Daisy
2025 年 7 月入住 5 晚
6/10 一般
Alimotu Omowunmi,Surrey
2025 年 7 月 28 日
满意:清洁度、员工和服务、住宿条件和设施
It was okay, food lacked a lot ( low quality and less selection) and the night life was dry
Alimotu Omowunmi
2025 年 7 月入住 4 晚
10/10 超赞
William
与配偶出行
2025 年 7 月 27 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful property, great staff and service. Lots of algae on the beach but the pools made up for it.
William
2025 年 7 月入住 5 晚
10/10 超赞
Hector M
与家人出行
2025 年 7 月 27 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very nice place to stay and the staff were very friendly and helpful
Hector M
2025 年 7 月入住 5 晚
10/10 超赞
Katia
2025 年 7 月 27 日
满意:清洁度、员工和服务、住宿条件和设施
Muy buen hotel super recomendado
Katia
2025 年 6 月入住 3 晚
8/10 还可以
Robbin
与配偶出行
2025 年 7 月 26 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful and you dont have to leave at all!
Robbin
2025 年 7 月入住 3 晚
10/10 超赞
Shannon
与家人出行
2025 年 7 月 26 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
First off I have to say that our butler Nacho was AMAZING!! We stayed June 18th-28th with 12 family members in 6 ocean front rooms. Nacho took care of everything we needed from dinner reservations to transportation to the ferry dock for a day trip to Isla Mujeres and everything in between!! The staff and grounds are amazing! We had excellent service in the swim out pool and main pool from Paloma. Really all the service was 5 stars!! This is a relaxing resort that we’ll definitely be back to.