This is the worst resort I’ve ever stayed at in Cancun. You actually have to take a shuttle to the beach every day, and dinner requires a reservation in advance. If you don’t have one, you’ll have to wait until the restaurant is nearly empty, which usually takes about 3 hours. There’s basically nothing to do at night, and by 10 PM, you’re left with no choice but to go back to your room and sleep. 😪 It couldn’t get any worse.
JinQi
於 2024 年 12 月住了 4 晚
10/10 優異
Hui
伴侶同遊
2024 年 10 月 30 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
very good
Hui
於 2024 年 10 月住了 4 晚
10/10 優異
Harman
多人同遊
2025 年 7 月 25 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
All good
Harman
於 2025 年 7 月住了 3 晚
10/10 優異
Karla
2025 年 7 月 24 日
讚好:整潔度、職員與服務和住宿狀況
Super
Karla
於 2025 年 7 月住了 1 晚
10/10 優異
Fannie
伴侶同遊
2025 年 7 月 23 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great resort! It has many options for activities. Rooftop pool was my favorite.
Fannie
於 2025 年 7 月住了 3 晚
10/10 優異
Mathew
伴侶同遊
2025 年 7 月 23 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
I loved the property so much. It was very aesthetic and a relaxing time for our honeymoon. We upgraded and got a beautiful corner suite with both Bay and Golf view. We also were able to use the rooftop pool which had amazing views. The staff were very friendly and ready to help. I also really loved the private beach. Even though there was seaweed on the beach (which I knew before booking) I still loved it as there were pools. The views from there was incredible. We loved all the restaurants and the ease of using the app to book reservations and find information. The Hyatt always has the best architecture!
Mathew
於 2025 年 7 月住了 3 晚
2/10 很差
Rody Fady
2025 年 7 月 23 日
讚好:整潔度
不滿:職員與服務和住宿狀況
The staff will try to scam you into upgrading you room so you can use the rooftop pool, it’s not included in the package, they’re very rude and unprofessional, paid 300 extra to use it and it turned out we didn’t even need to but still got charged the extra money, I wouldn’t wanna go there again
Rody Fady
於 2025 年 7 月住了 5 晚
8/10 不錯
Julie Lynn
多人同遊
2025 年 7 月 22 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Best part of the stay was having access to vantage club so you had access to the pool on the roof and nice breakfast. Resort was a bit smaller. More geared towards people who just want to party all the time. Pretty noisy at the main pools at all hours. Good if that’s your vibe. Beach club was also really loud, and hot, ocean not great for swimming as there was too much seaweed and lots of red flags from the currents, so hard to cool off. If beach is important this isn’t the place for you.
Well priced and easy to get to so good for a few days. Staff were really nice, service on the roof was great. Food was a bit average. Best were the tacos you could find on select evenings if the taco truck was open. Food at the beach club was decent but a trip to get there.
Julie Lynn
於 2025 年 7 月住了 4 晚
10/10 優異
Nicholas
2025 年 7 月 22 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Honestly a 10/10 everything was very organized and prompt. Food was good as well
Nicholas
於 2025 年 7 月住了 2 晚
10/10 優異
Juanita
家人同遊
2025 年 7 月 22 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
This hotel is beautiful. The staff is amazing, helpful and very friendly. I would recommend this hotel to everyone.
Juanita
於 2025 年 7 月住了 6 晚
10/10 優異
Danny
2025 年 7 月 22 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Recent stayed here for my first solo trip and 10/10! Staff were amazing and hotel was super clean. House keeping definitely stay on top!
Danny
於 2025 年 7 月住了 3 晚
8/10 不錯
Kathleen
伴侶同遊
2025 年 7 月 22 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Pros: decent food, good decor, large and clean rooms
Cons: not much to do, mini fridge was not getting restocked and we had to constantly request water bottles from the bar
Major con to the resort is also the dishonesty of the staff - we booked this trip for 4 days and 3 nights to celebrate a milestone birthday and upon check-in were signed up by their staff member to spend part of our first day at a partner resort. We were told this was a promotional opportunity for guests to experience the other hotel as they recently partnered with Hyatt, however it was a 3+ hour sales scheme to purchase a $40k+ membership package with Hyatt. The staff continued to push our time at the partner resort until we caved and purchased something (an $800 “trial” trip) and they did not inform us that this would require us to sit through another multi-hour coercive sales pitch during said trip. Highly disappointing waste of time and money and left an absolutely awful impression of Hyatt and this resort.
Kathleen
於 2025 年 7 月住了 3 晚
8/10 不錯
Sherri Michelle
伴侶同遊
2025 年 7 月 22 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The Hyatt Vivid property is great—clean, stylish, and well-maintained. The restaurants are excellent, with food and service that stand out. But avoid staying on the Bay side of the hotel. The pool deck hosts loud live shows at night, and if you're on that side, it can feel like the performance is happening right at the foot of your bed. Not ideal if you're looking for a quiet night.
Sherri Michelle
於 2025 年 7 月住了 4 晚
10/10 優異
Chanea Janessa
伴侶同遊
2025 年 7 月 21 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Beautiful property. Friendly staff. All around great experience.
Chanea Janessa
於 2025 年 7 月住了 4 晚
8/10 不錯
Keith
2025 年 7 月 21 日
Na
Keith
於 2025 年 7 月住了 5 晚
10/10 優異
Marc
家人同遊
2025 年 7 月 21 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very nice and spacious
Marc
於 2025 年 7 月住了 4 晚
10/10 優異
Antonio (Kansas city)
家人同遊
2025 年 7 月 20 日
讚好:整潔度、職員與服務和住宿狀況
Everything
Antonio
於 2025 年 7 月住了 4 晚
8/10 不錯
Kyle
多人同遊
2025 年 7 月 20 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
I wish there was better drink variety but that’s all
Kyle
於 2025 年 7 月住了 4 晚
8/10 不錯
Hamid
家人同遊
2025 年 7 月 19 日
讚好:設施服務
Dinners were great
Hamid
於 2025 年 7 月住了 4 晚
10/10 優異
Mohamed
伴侶同遊, 多人同遊
2025 年 7 月 19 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Amazing staff and hotel is beautiful.
Mohamed
於 2025 年 7 月住了 7 晚
10/10 優異
Rafael (North Andover)
伴侶同遊
2025 年 7 月 19 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Amazing! Definitely Upgrade To Vantage Club For Amenities!
Rafael
於 2025 年 7 月住了 3 晚
10/10 優異
Hae
伴侶同遊
2025 年 7 月 19 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Most of all the staff was very nice. The food was great. And they made it so convenient for the customers.
Hae
於 2025 年 7 月住了 3 晚
8/10 不錯
Christine Renee Jones
多人同遊
2025 年 7 月 18 日
讚好:整潔度、職員與服務和住宿狀況
Overall had a great experience. Only negative was being tricked into going to a vacation club sales pitch at Secrets.