We had a wonderful vacation!. Carlos, at check in was very helpful, we were upgraded to Premium room in El Beso because of mobility issues. Faviana with guest services was great at helping us get checked in to airline for return trip. All of the food was outstanding. Dimas, Fernando, Alejandro, Antonio, Gabriel, Ricardo were all excellent waitstaff. El Beso pool bar-Ricardo was wonderful. The bed had a new, very comfortable mattress, 3 pillows on each side of the bed. Housekeeping did an excellent job. One cup coffee maker in the room was enough to get the day started, then on to Mike's Coffee. We ate breakfast at the buffet everyday, and once for lunch, wonderful variety and Antonio was amazing. We asked for him each time. All the restaurants were great, but we enjoyed the Villa Marina-it's a Brazilian steakhouse, the most. Will stay again soon.
Michael Bernard
2025 年 7 月入住 6 晚
6/10
This was our third time at the resort and it was the worst out of three . No beach, because they didn’t keep up with cleaning it . It smells like sewer everywhere including in the room.Seaweed took over, impossible to even get to water
Food was a c- .
Entertainment is average . Drinks are all just mixers and little bit of alcohol, basically very diluted .
Decided to book an excursion on catamaran to go to Isla Mujeres so we can enjoy the beach. Instead , they let us swim for about 15 minutes off the catamaran. After they dropped us off by downtown shopping entrance . So we walked back to a beach area , had to rent a loungers and an umbrella that was suppose to be included into our excursion.
We will not go back to this resort .
YULIA
2025 年 6 月入住 7 晚
6/10
We were so glad to be on the El Beso Adult only section! The pool restaurant was the best for food. We tried all the other food choices and were disappointed. Unfortunately, 1st day, the pool's bathroom was out of order, we saw many opt to pee in the pool, gross. We decided to go to the other "party pool" the next day, but they closed it down because someone puked in it, gross. Went to town instead - beware of a salesman who will recognize your bracelet and get you into his "grandparents" jewelry store. But my husband did buy me some great earrings, less the $200 asking price, lol. The meal in Puerto Morales was excellent! I can't remember the name, but it was seaside with a dock. Anyway, we waited a couple days to go into the pool, to clean itself out and had a nice, peaceful time there.
Carl
2025 年 4 月入住 7 晚
4/10
The resort would have been 5 stars but the stench &site of dying seaweeds over whelmed the beach area &gets blown by wind to the rooms.Fine dining is terrrible ,so hard to reserve but the the food is almost unedible, the food no matter what type are tasteless, the pool were great and there are hundreds of rabid racoon roaming around the guests areas.the smoothies are all watered down, same with iced coffee.Bugs crawl in the room at night.
LUIS
2025 年 7 月入住 5 晚
8/10
Very friendly staff! Buffet food was not great, but the reservation restaurants for dinner were awesome. Air conditioner did not keep up so we just walked around naked and was fine 😉 If you are travelling as a couple, Beso adult only section was worth the extra money. Adult only pool and gives you another restaurant option. Beach was unusable due to seaweed, not resorts fault.
Jonna Lea
2025 年 6 月入住 7 晚
8/10
Great weekend getaway for the holiday and wife’s birthday. Would definitely return.
Efrain
2025 年 7 月入住 4 晚
10/10
The staff was exemplary. Everything I needed and when I needed it right on time.
KENNETH ANDRE
2025 年 3 月入住 3 晚
10/10
The staff was incredible!
Matthew
2025 年 6 月入住 9 晚
8/10
Could never get to beach with all the seaweed and it smelled everywhere
Ashley
2025 年 6 月入住 4 晚
6/10
Nothing at
Maria De Lourdes
2025 年 6 月入住 7 晚
10/10
Joan
2025 年 6 月入住 7 晚
8/10
The room was huge! GREAT VIEW. Thecstaff was definitely warm and friendly. I only wish that there were re more adult avtivities. Overall not bad.
Angela
2025 年 6 月入住 7 晚
4/10
Al principio todo bien , pero como fui conociendo a los meseros y al personal de restaurantes y barras de bebidas vi que tenían demasiado preferitismo por los gringos , algo que fue muy incómodo y poco profecionalismo de su parte.
Yo también pague por mi estancia
Una experiencia de la cual no volveré a pasar , Ya que no pienso regresar.
STEFAN
2025 年 6 月入住 4 晚
10/10
Shawn
2025 年 6 月入住 7 晚
10/10
Cleanliness and staff was great. However, hot water in the room is non-exsistant. Had hot water the first day of stay and no more. If you like cold showers, this is the place for you. Everything else was excellent.
Kelly Brent
2025 年 6 月入住 4 晚
10/10
Derick
2025 年 5 月入住 4 晚
10/10
I loved my stay here! Staff is super friendly and nice and breakfast is amazing! Shoutout to Jazmin in the lobby
Aryan
2025 年 6 月入住 8 晚
10/10
Was a great resort!
Jacob
2025 年 6 月入住 5 晚
6/10
Jennifer
2025 年 4 月入住 5 晚
6/10
Staff (some) were friendly and catered to your needs. We weren’t able to eat at any restaurants there because they were all “booked.” The app wasn’t working to make the reservations, so we went to guest services to help us out. She claimed there was nothing she could do, but that we also weren’t able to book reservations 24 hours in advance. We met friends at the resort who invited us to dinner with them, because they were able to get reservations for the whole week when they checked in. But somehow we weren’t able to do that. When we entered the restaurant ‘Blue Moon’ we were yelled at by the manager/guy because we weren’t on the reservation list. Some people behind us gave us their reservation, which made him even more mad. Mind you there were only 6 people in the entire restaurant. 40 tables were open. He proceeded to say he was going to call security because we weren’t leaving. When we toured the property to potentially become timeshare holders, we were told that certain restaurants were for privilege customers only. We paid extra for the El Beso adults only part of the resort only to have been able to eat at the buffet the entire time.
Briana
2025 年 6 月入住 3 晚
8/10
Over all the resort is 10/10. But I gave it 9/10 because the reservation for dinner only allows guests to book once. 2 booking for dinner would be better. Also, the seaweed makes it 9/10 otherwise our stay at the resort is amazingly good.
Aurora Cabral
2025 年 5 月入住 5 晚
10/10
Mariia
2025 年 5 月入住 3 晚
10/10
Michael Paul
2025 年 5 月入住 4 晚
10/10
The staff was amazing above all! The property was well maintained and our well-sized oceanview room delivered beautiful views as promised! The specialty restaurants included in the price were a nice bonus. Reservations were required but we had not trouble booking them. The buffet also did not disappoint for an all inclusive. We enjoyed daily activities and swim up bar at the main pool. They even left me a birthday cake in the room!! Wonderful trip…We will stay again!