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关于万丽坎昆度假村 & 码头的点评

4 out of 5
万丽坎昆度假村 & 码头
Calle Chichen Itza, Av. Bonampak y Blvd., Cancun, QROO

点评

9.4

绝佳

10 分 - 超赞。778 条好评，共有 1010 条点评" "
8 分 - 还可以。152 条好评，共有 1010 条点评" "
6 分 - 一般。41 条好评，共有 1010 条点评" "
4 分 - 很差。20 条好评，共有 1010 条点评" "
2 分 - 糟糕。19 条好评，共有 1010 条点评" "

9.6/10

清洁度

9.4/10

员工和服务

9.2/10

服务设施

9.6/10

住宿条件和设施

9.2/10

环保

点评

10/10 超赞

Lili

满意：清洁度、员工和服务、住宿条件和设施
2023 年 8 月入住 1 晚
GH 于 2023年08月23日 的回复
Dear LiliIt is my pleasure to have the opportunity to thank you for the valuable timeinvested regarding your recent experience at the property. We felt grateful for yourpreference in choosing us to serve you during your trip to Cancun. Invaluablefeedback from unique guests like you drives & teaches us every day to improveour service procedures.We will be delighted to serve you once again on any of your upcoming trips.Cordially,Gabriela HernandezManaging Director Assistant

8/10 还可以

Guoning

商务旅客
2022 年 4 月入住 1 晚
KO 于 2022年05月3日 的回复
Dear Guoning, It is my pleasure to have the opportunity to thank you for the valuable time invested in concluding our Guest Satisfaction Survey regarding your recent stay. We are grateful for the decision to select us to serve you during your trip to Cancun. Priceless comments from unique guests like your guide and teach us every day to develop our service procedures. If you would like to describe to us more details about the service offered to you, we would be pleased to share it with all the Renaissance Cancún Resort & Marina team. We will be delighted to serve you once again on any of your upcoming trips. If there is anything else that I could do for you, please do not hesitate to contact me. I am at your whole disposition. Cordially, Karen Ontiveros General Manager Assistant

10/10 超赞

Mariana

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
muy bueno
2024 年 4 月入住 1 晚

10/10 超赞

Jocelyn

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Todo me encantó y sobre todo la atencion
2024 年 4 月入住 1 晚
Leo 于 2024年04月29日 的回复
Estimado JoselynEs un placer tener la oportunidad de agradecerte el valioso tiempo invertido encompartir tu reciente experiencia. Estamos agradecidos por la preferencia alescogernos para servirte durante tu viaje a Cancún. Fue un honor cumplir con tusmás altas solicitudes y anticiparnos a tus demandas. Comentarios invaluables dehuéspedes únicos como tú nos impulsan todos los días para mejorar nuestrosprocedimientos de servicio.Estaremos encantados de servirte una vez más en cualquiera de tus próximosviajes.Cordialmente,Leonardo BadilloAsistente de Dirección General

10/10 超赞

Edward

商务旅客
满意：服务设施，清洁度
Bien
2024 年 4 月入住 1 晚
Leo 于 2024年04月29日 的回复
Estimado EdwardEs un placer tener la oportunidad de agradecerte el valioso tiempo invertido encompartir tu reciente experiencia. Estamos agradecidos por la preferencia alescogernos para servirte durante tu viaje a Cancún. Fue un honor cumplir con tusmás altas solicitudes y anticiparnos a tus demandas. Comentarios invaluables dehuéspedes únicos como tú nos impulsan todos los días para mejorar nuestrosprocedimientos de servicio.Estaremos encantados de servirte una vez más en cualquiera de tus próximosviajes.Cordialmente,Leonardo BadilloAsistente de Dirección General

10/10 超赞

WILLIAM

商务旅客
满意：清洁度、员工和服务、住宿条件和设施
Hotel is in a new upscale marina area with lovely view. Very quiet and secure with an entrance in lobby allowing you to walk straight to probably the nicest mall in Cancun with many nice restaurants.
2024 年 4 月入住 4 晚
Leo 于 2024年04月24日 的回复
Dear WilliamIt is my pleasure to have the opportunity to thank you for the valuable timeinvested regarding your recent experience at the property. We felt grateful for yourpreference in choosing us to serve you during your trip to Cancun. Invaluablefeedback from unique guests like you drives & teaches us every day to improveour service procedures.We will be delighted to serve you once again on any of your upcoming trips.Cordially,Leonardo BadilloManaging Director Assistant

8/10 还可以

Blasina

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 4 晚
Leo 于 2024年04月24日 的回复
Dear BlasinaIt is my pleasure to have the opportunity to thank you for the valuable timeinvested regarding your recent experience at the property. We felt grateful for yourpreference in choosing us to serve you during your trip to Cancun. Invaluablefeedback from unique guests like you drives & teaches us every day to improveour service procedures.We will be delighted to serve you once again on any of your upcoming trips.Cordially,Leonardo BadilloManaging Director Assistant

10/10 超赞

ARMANDO，TORREON

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Bien
2024 年 4 月入住 4 晚
Leo 于 2024年04月24日 的回复
Estimado ArmandoEs un placer tener la oportunidad de agradecerte el valioso tiempo invertido encompartir tu reciente experiencia. Estamos agradecidos por la preferencia alescogernos para servirte durante tu viaje a Cancún. Comentarios invaluables de huéspedes únicos como tú nos guían y enseñan todos los días a mejorar nuestro servicio, es por ello que, si deseas detallarnos un poco más sobre la calidad del mismo que se te ofreció en relación a tu calificación, nos complacerá leerlo y compartirlo con los departamentos involucrados.Estaremos encantados de servirte una vez más en cualquiera de tus próximosviajes.Cordialmente,Leonardo BadilloAsistente de Dirección General

10/10 超赞

ANAI

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Excelente hotel. las habitaciones y vistas muy buenas. El personal de bellboys muy atento
2024 年 4 月入住 2 晚
Leo 于 2024年04月24日 的回复
Estimada AnaiEs un placer tener la oportunidad de agradecerte el valioso tiempo invertido encompartir tu reciente experiencia. Estamos agradecidos por la preferencia alescogernos para servirte durante tu viaje a Cancún. Comentarios invaluables de huéspedes únicos como tú nos guían y enseñan todos los días a mejorar nuestro servicio, es por ello que, si deseas detallarnos un poco más sobre la calidad del mismo que se te ofreció en relación a tu calificación, nos complacerá leerlo y compartirlo con los departamentos involucrados.Estaremos encantados de servirte una vez más en cualquiera de tus próximosviajes.Cordialmente,Leonardo BadilloAsistente de Dirección General

10/10 超赞

adriana

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
El ambiente, decoracion, atencion ...el desayuno es FABULOSO!
2024 年 4 月入住 1 晚
Leo 于 2024年04月24日 的回复
Estimado AdrianaEs un placer tener la oportunidad de agradecerte el valioso tiempo invertido encompartir tu reciente experiencia. Estamos agradecidos por la preferencia alescogernos para servirte durante tu viaje a Cancún. Comentarios invaluables de huéspedes únicos como tú nos guían y enseñan todos los días a mejorar nuestro servicio, es por ello que, si deseas detallarnos un poco más sobre la calidad del mismo que se te ofreció en relación a tu calificación, nos complacerá leerlo y compartirlo con los departamentos involucrados.Estaremos encantados de servirte una vez más en cualquiera de tus próximosviajes.Cordialmente,Leonardo BadilloAsistente de Dirección General

6/10 一般

Blanka

满意：住宿条件和设施，员工和服务
2024 年 4 月入住 10 晚
Leo 于 2024年04月24日 的回复
Dear BlankaIt is a pleasure to have the opportunity to thank you for taking the time to share your recent experience. We are grateful for your preference in choosing us to serve you during your trip to Cancun. In follow up to your request, I would like you to contact our team for further details of the situation that occurred, we will be happy to assist you.On behalf of the Renaissance team we apologize for not meeting your highest expectations.Yours sincerely,Leonardo BadilloAssistant General Manager

10/10 超赞

Juan Pablo，San Pedro Garza García

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Leo 于 2024年04月24日 的回复
Estimado Juan PabloEs un placer tener la oportunidad de agradecerte el valioso tiempo invertido encompartir tu reciente experiencia. Estamos agradecidos por la preferencia alescogernos para servirte durante tu viaje a Cancún. Comentarios invaluables de huéspedes únicos como tú nos guían y enseñan todos los días a mejorar nuestro servicio, es por ello que, si deseas detallarnos un poco más sobre la calidad del mismo que se te ofreció en relación a tu calificación, nos complacerá leerlo y compartirlo con los departamentos involucrados.Estaremos encantados de servirte una vez más en cualquiera de tus próximosviajes.Cordialmente,Leonardo BadilloAsistente de Dirección General

10/10 超赞

Salvador，Whittier

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I llike the location, the food, the hospitality.
2024 年 4 月入住 2 晚
Leo 于 2024年04月24日 的回复
Dear SalvadorIt is my pleasure to have the opportunity to thank you for the valuable timeinvested regarding your recent experience at the property. We felt grateful for yourpreference in choosing us to serve you during your trip to Cancun. Invaluablefeedback from unique guests like you drives & teaches us every day to improveour service procedures.We will be delighted to serve you once again on any of your upcoming trips.Cordially,Leonardo BadilloManaging Director Assistant

10/10 超赞

Ronald

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Amazing place!
2024 年 3 月入住 2 晚
Leo 于 2024年04月24日 的回复
Dear RonaldIt is my pleasure to have the opportunity to thank you for the valuable timeinvested regarding your recent experience at the property. We felt grateful for yourpreference in choosing us to serve you during your trip to Cancun. Invaluablefeedback from unique guests like you drives & teaches us every day to improveour service procedures.We will be delighted to serve you once again on any of your upcoming trips.Cordially,Leonardo BadilloManaging Director Assistant

10/10 超赞

Rosendo

与家人出行
满意：员工和服务、服务设施、住宿条件和设施
Bueno Bonito y muy buen shopping center
2024 年 4 月入住 2 晚
Leo 于 2024年04月16日 的回复
Estimado HuéspedEs un placer tener la oportunidad de agradecerte el valioso tiempo invertido encompartir tu reciente experiencia. Estamos agradecidos por la preferencia alescogernos para servirte durante tu viaje a Cancún. Fue un honor cumplir con tusmás altas solicitudes y anticiparnos a tus demandas. Comentarios invaluables dehuéspedes únicos como tú nos impulsan todos los días para mejorar nuestrosprocedimientos de servicio.Estaremos encantados de servirte una vez más en cualquiera de tus próximosviajes.Cordialmente,Leonardo BadilloAsistente de Dirección General

10/10 超赞

Rosendo

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Muy limpia, todos amables Muy buen desayuno.
2024 年 4 月入住 1 晚
Leo 于 2024年04月13日 的回复
Estimado HuéspedEs un placer tener la oportunidad de agradecerte el valioso tiempo invertido encompartir tu reciente experiencia. Estamos agradecidos por la preferencia alescogernos para servirte durante tu viaje a Cancún. Fue un honor cumplir con tusmás altas solicitudes y anticiparnos a tus demandas. Comentarios invaluables dehuéspedes únicos como tú nos impulsan todos los días para mejorar nuestrosprocedimientos de servicio.Estaremos encantados de servirte una vez más en cualquiera de tus próximosviajes.Cordialmente,Leonardo BadilloAsistente de Dirección General

8/10 还可以

Luz María Muñoz

满意：清洁度、员工和服务、住宿条件和设施
Cerca del centro comercial.
2024 年 4 月入住 3 晚
Leo 于 2024年04月13日 的回复
Estimado HuéspedEs un placer tener la oportunidad de agradecerte el valioso tiempo invertido encompartir tu reciente experiencia. Estamos agradecidos por la preferencia alescogernos para servirte durante tu viaje a Cancún. Fue un honor cumplir con tusmás altas solicitudes y anticiparnos a tus demandas. Comentarios invaluables dehuéspedes únicos como tú nos impulsan todos los días para mejorar nuestrosprocedimientos de servicio.Estaremos encantados de servirte una vez más en cualquiera de tus próximosviajes.Cordialmente,Leonardo BadilloAsistente de Dirección General

10/10 超赞

Kerica

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Wonderful stay except for the funny smell !! Old carpet
2024 年 4 月入住 4 晚
Leo 于 2024年04月13日 的回复
Dear GuestIt is my pleasure to have the opportunity to thank you for the valuable timeinvested regarding your recent experience at the property. We felt grateful for yourpreference in choosing us to serve you during your trip to Cancun. Invaluablefeedback from unique guests like you drives & teaches us every day to improveour service procedures.We will be delighted to serve you once again on any of your upcoming trips.Cordially,Leonardo BadilloManaging Director Assistant

10/10 超赞

ANAI

与家人出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Las intalaciones son excelentes al igual que la ubicación. Las habitaciones hermosas, gran vista y muy limpias y equipadas. A mejorar el Room Service. Lo mejor fue el personal de bellboys, estuvimos 7 dias con mi hija enferma y fueron muy muy atentos todo el tiempo. Mil gracias.
2024 年 3 月入住 2 晚
Leo 于 2024年04月13日 的回复
Estimado HuéspedEs un placer tener la oportunidad de agradecerte el valioso tiempo invertido encompartir tu reciente experiencia. Estamos agradecidos por la preferencia alescogernos para servirte durante tu viaje a Cancún. Fue un honor cumplir con tusmás altas solicitudes y anticiparnos a tus demandas. Comentarios invaluables dehuéspedes únicos como tú nos impulsan todos los días para mejorar nuestrosprocedimientos de servicio.Estaremos encantados de servirte una vez más en cualquiera de tus próximosviajes.Cordialmente,Leonardo BadilloAsistente de Dirección General

10/10 超赞

ALVARO

满意：清洁度
2024 年 3 月入住 2 晚
Leo 于 2024年04月13日 的回复
Dear GuestIt is my pleasure to have the opportunity to thank you for the valuable timeinvested regarding your recent experience at the property. We felt grateful for yourpreference in choosing us to serve you during your trip to Cancun. Invaluablefeedback from unique guests like you drives & teaches us every day to improveour service procedures.We will be delighted to serve you once again on any of your upcoming trips.Cordially,Leonardo BadilloManaging Director Assistant

10/10 超赞

Duc

2024 年 3 月入住 4 晚
Leo 于 2024年04月24日 的回复
Dear DucIt is my pleasure to have the opportunity to thank you for the valuable timeinvested regarding your recent experience at the property. We felt grateful for yourpreference in choosing us to serve you during your trip to Cancun. Invaluablefeedback from unique guests like you drives & teaches us every day to improveour service procedures.We will be delighted to serve you once again on any of your upcoming trips.Cordially,Leonardo BadilloManaging Director Assistant

10/10 超赞

Alan

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Highly recommended hotel. Everyone and everything was perfect.
2024 年 3 月入住 2 晚
Leo 于 2024年04月13日 的回复
Dear GuestIt is my pleasure to have the opportunity to thank you for the valuable timeinvested regarding your recent experience at the property. We felt grateful for yourpreference in choosing us to serve you during your trip to Cancun. Invaluablefeedback from unique guests like you drives & teaches us every day to improveour service procedures.We will be delighted to serve you once again on any of your upcoming trips.Cordially,Leonardo BadilloManaging Director Assistant

10/10 超赞

Britt

满意：清洁度、员工和服务、住宿条件和设施
Our room had an odor upon arrival, and the gentleman who assisted us to room, immediately got us a room change, without hesitation. Next room was great, hotel was clean, should have stayed longer
2024 年 1 月入住 4 晚
Leo 于 2024年04月13日 的回复
Dear GuestIt is my pleasure to have the opportunity to thank you for the valuable timeinvested regarding your recent experience at the property. We felt grateful for yourpreference in choosing us to serve you during your trip to Cancun. Invaluablefeedback from unique guests like you drives & teaches us every day to improveour service procedures.We will be delighted to serve you once again on any of your upcoming trips.Cordially,Leonardo BadilloManaging Director Assistant

10/10 超赞

ANAI

2024 年 3 月入住 2 晚
Leo 于 2024年04月24日 的回复
Estimada AnaiEs un placer tener la oportunidad de agradecerte el valioso tiempo invertido encompartir tu reciente experiencia. Estamos agradecidos por la preferencia alescogernos para servirte durante tu viaje a Cancún. Comentarios invaluables de huéspedes únicos como tú nos guían y enseñan todos los días a mejorar nuestro servicio, es por ello que, si deseas detallarnos un poco más sobre la calidad del mismo que se te ofreció en relación a tu calificación, nos complacerá leerlo y compartirlo con los departamentos involucrados.Estaremos encantados de servirte una vez más en cualquiera de tus próximosviajes.Cordialmente,Leonardo BadilloAsistente de Dirección General

10/10 超赞

Tameka Rashawn

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 4 晚
Leo 于 2024年04月13日 的回复
Dear GuestIt is my pleasure to have the opportunity to thank you for the valuable timeinvested regarding your recent experience at the property. We felt grateful for yourpreference in choosing us to serve you during your trip to Cancun. Invaluablefeedback from unique guests like you drives & teaches us every day to improveour service procedures.We will be delighted to serve you once again on any of your upcoming trips.Cordially,Leonardo BadilloManaging Director Assistant

10/10 超赞

ryan

满意：清洁度、员工和服务、住宿条件和设施
Guys!!! This is the place. Just do it, I advised so.
2024 年 3 月入住 3 晚
Leo 于 2024年04月13日 的回复
Dear GuestIt is my pleasure to have the opportunity to thank you for the valuable timeinvested regarding your recent experience at the property. We felt grateful for yourpreference in choosing us to serve you during your trip to Cancun. Invaluablefeedback from unique guests like you drives & teaches us every day to improveour service procedures.We will be delighted to serve you once again on any of your upcoming trips.Cordially,Leonardo BadilloManaging Director Assistant

10/10 超赞

Jackiesha

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Absolutely perfect location. Safe located in a convenient area. Close to a beautiful beach that also contains two beach clubs. Loved the fact that they had free bikes, assessable to hotel guest. I had the top floor corner suite. Amazing views great breakfast. I also loved the fact that it’s connected to a shopping plaza with tons of restaurant options and even a hookah lounge. The area is my kind of area, safe and quiet away from all the nonsense from the strip but close enough that if you want to take an Uber it’s approximately 5 to 6 US dollars. hotel staff were really nice. Only issue I had was once with a front desk receptionist where he refused to give me a beach club pass stating that, they were at capacity. I ended up going with another hotel guest who was a friend of mine and literally barely anyone was there. Not sure what his issue was but I found that very strange and odd. I was upset at first, but brushed it off and enjoyed my stay.
2024 年 3 月入住 5 晚
Leo 于 2024年04月13日 的回复
Dear GuestIt is my pleasure to have the opportunity to thank you for the valuable timeinvested regarding your recent experience at the property. We felt grateful for yourpreference in choosing us to serve you during your trip to Cancun. Invaluablefeedback from unique guests like you drives & teaches us every day to improveour service procedures.We will be delighted to serve you once again on any of your upcoming trips.Cordially,Leonardo BadilloManaging Director Assistant

10/10 超赞

fadi

满意：清洁度、员工和服务、住宿条件和设施
Convenient place
2024 年 3 月入住 1 晚
Leo 于 2024年04月13日 的回复
Dear GuestIt is my pleasure to have the opportunity to thank you for the valuable timeinvested regarding your recent experience at the property. We felt grateful for yourpreference in choosing us to serve you during your trip to Cancun. Invaluablefeedback from unique guests like you drives & teaches us every day to improveour service procedures.We will be delighted to serve you once again on any of your upcoming trips.Cordially,Leonardo BadilloManaging Director Assistant

10/10 超赞

Juan

满意：清洁度、员工和服务、住宿条件和设施
Buen hotel
2024 年 3 月入住 3 晚
Leo 于 2024年04月13日 的回复
Estimado HuéspedEs un placer tener la oportunidad de agradecerte el valioso tiempo invertido encompartir tu reciente experiencia. Estamos agradecidos por la preferencia alescogernos para servirte durante tu viaje a Cancún. Fue un honor cumplir con tusmás altas solicitudes y anticiparnos a tus demandas. Comentarios invaluables dehuéspedes únicos como tú nos impulsan todos los días para mejorar nuestrosprocedimientos de servicio.Estaremos encantados de servirte una vez más en cualquiera de tus próximosviajes.Cordialmente,Leonardo BadilloAsistente de Dirección General

8/10 还可以

Donna

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
A great hotel in a great location. My only issue was the cost of the breakfast buffet- nearly $125 for three people!!
2024 年 3 月入住 5 晚
Leo 于 2024年04月13日 的回复
Dear GuestIt is my pleasure to have the opportunity to thank you for the valuable timeinvested regarding your recent experience at the property. We felt grateful for yourpreference in choosing us to serve you during your trip to Cancun. Invaluablefeedback from unique guests like you drives & teaches us every day to improveour service procedures.We will be delighted to serve you once again on any of your upcoming trips.Cordially,Leonardo BadilloManaging Director Assistant

10/10 超赞

Alex

2024 年 3 月入住 1 晚
Leo 于 2024年04月13日 的回复
Dear GuestIt is my pleasure to have the opportunity to thank you for the valuable timeinvested regarding your recent experience at the property. We felt grateful for yourpreference in choosing us to serve you during your trip to Cancun. Invaluablefeedback from unique guests like you drives & teaches us every day to improveour service procedures.We will be delighted to serve you once again on any of your upcoming trips.Cordially,Leonardo BadilloManaging Director Assistant

8/10 还可以

Joaquin

商务旅客
满意：服务设施，清洁度
Todo bien
2024 年 3 月入住 1 晚
Leo 于 2024年03月21日 的回复
Estimado Joaquin Es un placer tener la oportunidad de agradecerte el valioso tiempo invertido encompartir tu reciente experiencia. Estamos agradecidos por la preferencia alescogernos para servirte durante tu viaje a Cancún. Fue un honor cumplir con tusmás altas solicitudes y anticiparnos a tus demandas. Comentarios invaluables dehuéspedes únicos como tú nos impulsan todos los días para mejorar nuestrosprocedimientos de servicio.Estaremos encantados de servirte una vez más en cualquiera de tus próximosviajes.Cordialmente,Leonardo BadilloAsistente de Dirección General

2/10 糟糕

Jessica

与配偶出行
不满意：清洁度
Cancun Property. I will say it is a nice property we stayed here back in September 2023 and it was a whole lot cleaner. The shower seemed to have mold and both shower headed didn’t seem to have been cleaned at all. Also dont select beach view if you don’t want to see the beach. This resort doesn’t not offer any type of beach view. When I checked in I immediately addressed this issue because I feel like it is deceitful. They don’t have pictures from this view at all just the marina. When I was here back in September 2023 I had the marina view. So I called when I checked in and they stated they would take care of it tomorrow because they are currently full and I was understandable. The next day I go downstairs to speak about the false advertisement of this room and to move rooms to the marina view was $60 extra dollars a night or stay where I’m at so that I can see builds and construction. I ended up paying a $120 extra to move for 2 night and had to sign an upsell slip which just seemed out to me. No type of customer service in this situation. I will say Karen was extremely helpful when I needed to switch reservations.
2024 年 3 月入住 3 晚
Leo 于 2024年04月13日 的回复
Dear It is a pleasure to have the opportunity to thank you for taking the time to share your recent experience. We are grateful for your preference in choosing us to serve you during your trip to Cancun. In follow up to your request, I would like you to contact our team for further details of the situation that occurred, we will be happy to assist you.On behalf of the Renaissance team we apologize for not meeting your highest expectations.Yours sincerely,Leonardo BadilloAssistant General Manager

10/10 超赞

Renee

满意：清洁度、员工和服务、住宿条件和设施
Nice property on the marina side, many dining options in the mall.
2024 年 3 月入住 1 晚
Leo 于 2024年03月14日 的回复
Dear ReneeIt is my pleasure to have the opportunity to thank you for the valuable timeinvested regarding your recent experience at the property. We felt grateful for yourpreference in choosing us to serve you during your trip to Cancun. Invaluablefeedback from unique guests like you drives & teaches us every day to improveour service procedures.We will be delighted to serve you once again on any of your upcoming trips.Cordially,Leonardo BadilloManaging Director Assistant

2/10 糟糕

Manuela

满意：住宿条件和设施
不满意：员工和服务，清洁度
Atención super mala
2024 年 3 月入住 1 晚
Leo 于 2024年04月13日 的回复
Dear It is a pleasure to have the opportunity to thank you for taking the time to share your recent experience. We are grateful for your preference in choosing us to serve you during your trip to Cancun. In follow up to your request, I would like you to contact our team for further details of the situation that occurred, we will be happy to assist you.On behalf of the Renaissance team we apologize for not meeting your highest expectations.Yours sincerely,Leonardo BadilloAssistant General Manager

10/10 超赞

Kristin

2024 年 3 月入住 3 晚
Leo 于 2024年04月13日 的回复
Dear GuestIt is my pleasure to have the opportunity to thank you for the valuable timeinvested regarding your recent experience at the property. We felt grateful for yourpreference in choosing us to serve you during your trip to Cancun. Invaluablefeedback from unique guests like you drives & teaches us every day to improveour service procedures.We will be delighted to serve you once again on any of your upcoming trips.Cordially,Leonardo BadilloManaging Director Assistant

10/10 超赞

Demetria

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I celebrated my 40th birthday in Cancun and stayed at the Renaissance. The property is meticulously clean, staff is friendly and the margaritas are perfect!!! Because of the central location transportation was inexpensive.
2024 年 3 月入住 1 晚
Leo 于 2024年03月14日 的回复
Dear DemetriaIt is my pleasure to have the opportunity to thank you for the valuable timeinvested regarding your recent experience at the property. We felt grateful for yourpreference in choosing us to serve you during your trip to Cancun. Invaluablefeedback from unique guests like you drives & teaches us every day to improveour service procedures.We will be delighted to serve you once again on any of your upcoming trips.Cordially,Leonardo BadilloManaging Director Assistant

10/10 超赞

SILETE

满意：清洁度、员工和服务、住宿条件和设施
Everything is excellent except for grossly overpriced breakfast!
2024 年 3 月入住 2 晚
Leo 于 2024年03月14日 的回复
Dear SileteIt is my pleasure to have the opportunity to thank you for the valuable timeinvested regarding your recent experience at the property. We felt grateful for yourpreference in choosing us to serve you during your trip to Cancun. Invaluablefeedback from unique guests like you drives & teaches us every day to improveour service procedures.We will be delighted to serve you once again on any of your upcoming trips.Cordially,Leonardo BadilloManaging Director Assistant

10/10 超赞

Kent，Mesa

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful property.
2024 年 2 月入住 4 晚
Leo 于 2024年03月14日 的回复
Dear KentIt is my pleasure to have the opportunity to thank you for the valuable timeinvested regarding your recent experience at the property. We felt grateful for yourpreference in choosing us to serve you during your trip to Cancun. Invaluablefeedback from unique guests like you drives & teaches us every day to improveour service procedures.We will be delighted to serve you once again on any of your upcoming trips.Cordially,Leonardo BadilloManaging Director Assistant

10/10 超赞

Yvette

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Renaissance Hotel knows how to deliver excellent service! The location of this hotel is perfect for those who want to get away from the Loud & crazy scene of the other hotel zones. We always saw pilots and crew members check in at this hotel because they surely are also looking for a tranquil place to rest. And it reallyyy is. Our balcony view every morning of the Marina was Breathtaking. Let me suggest to also include the Breakfast Buffet , it will not disappoint. The breakfast is from their Hotel Restaurant called “Kaajal.” If you look on the Trip Advisor app, you’ll notice this restaurant received a Medal Badge for amazing food. Restaurants get this only if customers constantly give awesome ratings. And “Kaajal” restaurant is recognized for great ratings by customers. No wonder we enjoyed the breakfast! We felt like we were in Paradise! Let me get straight to the point. The day I arrived back home from my trip, I was already looking to see when I can come back to this same Hotel. And that’s how you know you had an Awesome experience. Thankyou!! ~book this Hotel with it’s breakfast buffet, it won’t disappoint
2024 年 2 月入住 5 晚
Leo 于 2024年03月14日 的回复
Dear Yvette,It is my pleasure to have the opportunity to thank you for the valuable timeinvested regarding your recent experience at the property. We felt grateful for yourpreference in choosing us to serve you during your trip to Cancun. Invaluablefeedback from unique guests like you drives & teaches us every day to improveour service procedures.We will be delighted to serve you once again on any of your upcoming trips.Cordially,Leonardo BadilloManaging Director Assistant

6/10 一般

Beth

满意：员工和服务，清洁度
updated nicely. Our coffee machine didn't work and the sewer gas smell in the room was quite noticeable. Too tired from traveling all day to complain...
2024 年 2 月入住 1 晚
Leo 于 2024年04月13日 的回复
Dear It is a pleasure to have the opportunity to thank you for taking the time to share your recent experience. We are grateful for your preference in choosing us to serve you during your trip to Cancun. In follow up to your request, I would like you to contact our team for further details of the situation that occurred, we will be happy to assist you.On behalf of the Renaissance team we apologize for not meeting your highest expectations.Yours sincerely,Leonardo BadilloAssistant General Manager

6/10 一般

Sheila

2024 年 2 月入住 2 晚
Leo 于 2024年04月13日 的回复
Dear It is a pleasure to have the opportunity to thank you for taking the time to share your recent experience. We are grateful for your preference in choosing us to serve you during your trip to Cancun. In follow up to your request, I would like you to contact our team for further details of the situation that occurred, we will be happy to assist you.On behalf of the Renaissance team we apologize for not meeting your highest expectations.Yours sincerely,Leonardo BadilloAssistant General Manager

10/10 超赞

SARAH

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very pleasant staying in the hotel.
2024 年 2 月入住 3 晚
Leo 于 2024年03月14日 的回复
Dear SarahIt is my pleasure to have the opportunity to thank you for the valuable timeinvested regarding your recent experience at the property. We felt grateful for yourpreference in choosing us to serve you during your trip to Cancun. Invaluablefeedback from unique guests like you drives & teaches us every day to improveour service procedures.We will be delighted to serve you once again on any of your upcoming trips.Cordially,Leonardo BadilloManaging Director Assistant

10/10 超赞

Santiago

满意：清洁度、员工和服务、住宿条件和设施
Ubicación y servicio
2024 年 2 月入住 3 晚
Leo 于 2024年03月14日 的回复
Estimado Santiago,Es un placer tener la oportunidad de agradecerte el valioso tiempo invertido encompartir tu reciente experiencia. Estamos agradecidos por la preferencia alescogernos para servirte durante tu viaje a Cancún. Fue un honor cumplir con tusmás altas solicitudes y anticiparnos a tus demandas. Comentarios invaluables dehuéspedes únicos como tú nos impulsan todos los días para mejorar nuestrosprocedimientos de servicio.Estaremos encantados de servirte una vez más en cualquiera de tus próximosviajes.Cordialmente,Leonardo BadilloAsistente de Dirección General

10/10 超赞

Chantal

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The property was beautiful, clean and welcoming. Hotel is attached to shopping mall and restaurants. Our room had harbor views which were great. The gym was nice for morning workouts. The hotel breakfast was extremely expensive whether you had the buffet or from the menu. We did not plan on $40 breakfast each day. Overall wonderful expensive
2024 年 2 月入住 3 晚
Leo 于 2024年03月14日 的回复
Dear ChantalIt is my pleasure to have the opportunity to thank you for the valuable timeinvested regarding your recent experience at the property. We felt grateful for yourpreference in choosing us to serve you during your trip to Cancun. Invaluablefeedback from unique guests like you drives & teaches us every day to improveour service procedures.We will be delighted to serve you once again on any of your upcoming trips.Cordially,Leonardo BadilloManaging Director Assistant

10/10 超赞

Kassem

满意：清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 2 晚
Leo 于 2024年03月14日 的回复
Dear KassemIt is my pleasure to have the opportunity to thank you for the valuable timeinvested regarding your recent experience at the property. We felt grateful for yourpreference in choosing us to serve you during your trip to Cancun. Invaluablefeedback from unique guests like you drives & teaches us every day to improveour service procedures.We will be delighted to serve you once again on any of your upcoming trips.Cordially,Leonardo BadilloManaging Director Assistant

10/10 超赞

Ken

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
To many lights in devices on the ceiling of the room. Made it hard to sleep unless you covered your eyes. You could hear the chairs from rooms above and next door sliding on the floor. Put small pads on each leg of the chairs to stop the sliding noise at all hours.
2024 年 1 月入住 2 晚
Leo 于 2024年02月1日 的回复
Dear Ken,It is my pleasure to have the opportunity to thank you for the valuable timeinvested regarding your recent experience at the property. We felt grateful for yourpreference in choosing us to serve you during your trip to Cancun. Invaluablefeedback from unique guests like you drives & teaches us every day to improveour service procedures.We will be delighted to serve you once again on any of your upcoming trips.Cordially,Leonardo BadilloManaging Director Assistant

10/10 超赞

Dianne

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I struggled to select a great property in Cancun for weeks…EXCELLENT choice. Of course the rooms face the lagoon. The location is awesome. Puerto Cancún has everything and the Renaissance is a premier property right in the midst. No car needed. Took buses to the entertainment areas, ferries, water sports, all you need for a fabulous vacation is just down the road. While we’re up and down the strip everyday…and we were very very glad we chose the Renaissance… professional staff, responsive, engaged and the views are spectacular!! Would absolutely recommend!!
2024 年 1 月入住 4 晚
Leo 于 2024年02月1日 的回复
Dear Dianne,It is my pleasure to have the opportunity to thank you for the valuable timeinvested regarding your recent experience at the property. We felt grateful for yourpreference in choosing us to serve you during your trip to Cancun. Invaluablefeedback from unique guests like you drives & teaches us every day to improveour service procedures.We will be delighted to serve you once again on any of your upcoming trips.Cordially,Leonardo BadilloManaging Director Assistant

10/10 超赞

Shamein

满意：清洁度、员工和服务、服务设施、住宿条件和设施
LOVED this place. It was peaceful and everything seemed very close. Loved the atmosphere and everyone was very friendly.
2024 年 1 月入住 3 晚
Leo 于 2024年02月1日 的回复
Dear Shamein,It is my pleasure to have the opportunity to thank you for the valuable timeinvested regarding your recent experience at the property. We felt grateful for yourpreference in choosing us to serve you during your trip to Cancun. Invaluablefeedback from unique guests like you drives & teaches us every day to improveour service procedures.We will be delighted to serve you once again on any of your upcoming trips.Cordially,Leonardo BadilloManaging Director Assistant

10/10 超赞

CARLOS

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
El hotel se ve muy nuevo y moderno, está, prácticamente dentro de la Plaza Puerto Cancún, la cual es de lo más nuevo en centros comerciales, con restaurantes finos y de todos tipo, hay Oxxo y Starbucks. Las habitaciones son de dos tipos, las que dan al océano y las que dan a la marina. Camas, ropa de cama y almohadas, excelentes. Baño, con aditamentos modernos y de buena calidad, muy bonitos. Personal muy amable. Muy recomendable este hotel, sobretodo para ir a la Plaza Puerto Cancún y para ir al centro, y al boulevard Kukulkán.
2024 年 1 月入住 2 晚
Leo 于 2024年02月1日 的回复
Estimado Carlos,Es un placer tener la oportunidad de agradecerte el valioso tiempo invertido encompartir tu reciente experiencia. Estamos agradecidos por la preferencia alescogernos para servirte durante tu viaje a Cancún. Comentarios invaluables de huéspedes únicos como tú nos guían y enseñan todos los días a mejorar nuestro servicio, es por ello que, si deseas detallarnos un poco más sobre la calidad del mismo que se te ofreció en relación a tu calificación, nos complacerá leerlo y compartirlo con los departamentos involucrados.Estaremos encantados de servirte una vez más en cualquiera de tus próximosviajes.Cordialmente,Leonardo BadilloAsistente de Dirección General