Las instalaciones son bonitas, estan cuidadas, el personal en general amable, solamente recibimos malas caras y atencion de una persona que se encuentra en el bar de la alberca principal que se llama Eliezer, de ahi en fuera el personal amable
Alma Patricia Zamora
2025 年 7 月入住 4 晚
6/10 一般
Jennifer Lyndsey
与家人及幼儿出行
2025 年 7 月 27 日
满意:住宿条件和设施,清洁度
不满意:服务设施
Nice resort but not a great family destination. No kids activities. No night time activities or shows at the hotel. You have to leave the resort to do anything entertaining. Also the area is extremely slippery so a big hazard for little ones and also adults. No good choices of restaurants within the hotel. They said more than what is really offered. Also having to give your key and say your room number is annoying. Jist get the electronic bracelets like every other all inclusive or a different band. Wont be back and we absolutely love mexico but will be staying somewhere else
Jennifer Lyndsey
2025 年 7 月入住 7 晚
4/10 很差
Alireza
2025 年 7 月 27 日
不满意:清洁度、员工和服务、住宿条件和设施
Nothing
Alireza
2025 年 5 月入住 4 晚
6/10 一般
Isaac
2025 年 7 月 26 日
满意:住宿条件和设施,清洁度
Los restaurantes son insuficientes para la cena, solo es 1 en el hotel, un buffet que decian que abrian todos los dias y solo lo abrieron 2 dias de la semana y otro muy bueno pero que esta afuera del hotel y tienes que salir y caminar para poder llegar, y para la comida tampoco tienen buffet todos los dias, solo 2 a la semana y eso tampoco te lo dicen, otra cosa que me paso es que el personal trasculco el refrigerador de mi habitacion haber que tenia en los cajones. Muy mal y los horarios de los bares son inconprencibles, dejan de servir a las 6 en la alberca y en el otro a las 11, pagas por un servicio a medias, porque tampoco quieren llevarte cerveza al cuarto despues de las 12 que por reglas del municipio. No volvería
Isaac
2025 年 7 月入住 6 晚
10/10 超赞
jack
2025 年 7 月 26 日
满意:清洁度、员工和服务、住宿条件和设施
Lilimet is the nicest best server I have ever met!
jack
2025 年 7 月入住 7 晚
10/10 超赞
Sara
2025 年 7 月 25 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It was perfect
Sara
2025 年 6 月入住 4 晚
10/10 超赞
WING TAK
2025 年 7 月 25 日
满意:清洁度、员工和服务、住宿条件和设施
Have a lot of activities for kids
WING TAK
2025 年 6 月入住 6 晚
10/10 超赞
Zakariah
与家人出行
2025 年 7 月 23 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff was very knowledgeable and super helpful with all activities and any info we needed our full trip, I couldn’t find one complaint if I wanted to!!
Zakariah
2025 年 7 月入住 4 晚
10/10 超赞
Vicente
2025 年 7 月 23 日
满意:清洁度、员工和服务、住宿条件和设施
We enjoyed our stay, resort was clean and rooms were very nice.
Vicente
2025 年 6 月入住 6 晚
10/10 超赞
Omar
2025 年 7 月 22 日
满意:清洁度、员工和服务、住宿条件和设施
Very good
Omar
2025 年 7 月入住 2 晚
10/10 超赞
Julio
与家人出行
2025 年 7 月 21 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Had my daughters birthday party here and the event planners where the best thank you.
Julio
2025 年 6 月入住 4 晚
10/10 超赞
FRITZ
2025 年 7 月 21 日
满意:住宿条件和设施,服务设施
It was fantastic
FRITZ
2025 年 7 月入住 4 晚
10/10 超赞
George
2025 年 7 月 20 日
满意:清洁度、员工和服务、住宿条件和设施
Nice
George
2025 年 7 月入住 4 晚
6/10 一般
Amani
与家人出行
2025 年 7 月 20 日
满意:员工和服务,清洁度
Exceptional property. However, it lacks amenities needed to enjoy more than two days at the resort. Also has limited dining options and activities. All amenities close at 10pm so literally becomes a ghost town at that point. Otherwise, great location, clean rooms and property overall, and no bugs of any kind seen across my entire stay! I’d do it again but for a shorter stay, 3 days max!
Amani
2025 年 7 月入住 5 晚
10/10 超赞
Souhail
与家人出行
2025 年 7 月 20 日
满意:服务设施
Nice property
Souhail
2025 年 7 月入住 6 晚
8/10 还可以
Jennifer
2025 年 7 月 18 日
满意:员工和服务,清洁度
The resort was very nice and clean. The rooms are dated. The bathroom could definitely use an upgrade. But the staff were very friendly. The kids had a great time at the kids club.
Jennifer
2025 年 7 月入住 7 晚
4/10 很差
Maricela,Lumberton
与家人出行
2025 年 7 月 17 日
满意:清洁度
不满意:服务设施,员工和服务
Let me start out by saying I don’t only post negative reviews. I post positive ones just as equally. With that said, we did not love this resort. The food choices on the buffets were lacking in comparison to other all inclusive resorts we’ve stayed at in the past couple years. The service at the non-buffets were extremely poor when it comes to refills, smiles and speed of service. The food was much better at those, yet my family walked out after waiting 45 minutes for a dessert that never arrived in an almost empty restaurant. The amenities closed so early that my grown teen boys were upset that there was nothing to do after 7pm. The rec room with pool tables, outdoor shuffleboard items, etc were all closed by 7pm daily. The shows got booked up early so we never even got to see one & the dinner reservations also booked up early so we only scored ONE the entire week we were there. And that’s only bc it was the 4th of July so the hotel hosted a large outdoor buffet, leaving us the opportunity to get a reservation at Hacienda Sisal. Now, when it comes to Hacienda Sisal, everything was 150%. The service, the food, the smiles on the servers faces. It was amazing. But every other place on the property seemed annoyed to serve us. And this is coming from a Mexican American who speaks fluent Spanish. So it has nothing to do with not understanding, etc. I think there is a ton of room for improvement and do not plan on ever returning.