This is a difficult review to write because the staff were so wonderful, I feel bad but I think it is necessary. I looked at both the Premier Villa and the Deluxe Villa. I would have been happy to pay that bit more for the deluxe but the pictures looked very much the same so I went with the Premier. You can clearly see, in the pictures, a kitchenette, a beautiful blue pool and it advertises a microwave, private hot tub, dressing gown, slippers etc. This is not accurate. Many of the pictures included under the Premier Villa listing, are for the Deluxe Villa. There is no kitchenette, no microwave, no large outdoor seating area. The pool was extremely murky and while I honestly enjoyed watching the water lizards and crabs swimming in it, it wasn’t quite what I pictured. On the second day, I showed them the discrepancy and they “upgraded” me. I was quite firm that this was not an upgrade, it was what I had paid for. After that, I had a lovely time and had they been very apologetic and removed the pictures, I would think it was a genuine mistake but they have not. Even the Deluxe villa does not have a microwave or a hot tub, it is a huge, lovely bath but with cold water only.
Housekeeping will come every day but they don’t actually change the bed, they just remake it. I was there 9 nights, so it’s a long time to not change sheets and pillowcases. The staff were absolutely lovely, but I wouldn’t stay again,I don’t like the deception.