2/10 糟糕
Steve，Australia
2017 年 9 月 7 日
满意：员工和服务
不满意：清洁度、住宿条件和设施、客房舒适度
NOISY !!!!
Don't really have many positive things to say about our stay
On check in staff could not find our booking
We waited 30 min while the staff tried to sort out the problem .
When finally shown our room WHAT A DISSAPIONTMENT !!!
The room was an old TIMBER house
(Which I knew from pictures )
Divided into 2 seperate rooms
Nicely decorated .
What I didn't take into consideration was the size of the room
basically only enough room for the bed
and one small side table!
With no outlook Except TIBER WALLS
1tiny timber window which was difficult to open and close
The bathroom was nice but it had NO door on it and the dividing wall between bathroom and bedroom was not to the ceiling
NO privacy what so ever !!!
So if your NOT comfortable hearing or smelling your partner whilst they use the toilet This room is not for you !!
Luckily there was a toilet in the check in area :))
BUT the worse thing was the NOISE !!!
Being an old TIMBER house with NO plaster or sound proofing you could hear EVERYTHING in the adjoining room.
AND being close to the main road the traffic noise was non stop ALL NIGHT !!!!
Must be a common complaint.
When I told the staff they smiled and offered to change us to another room in 3 days time !
A 15 night stay turned into a 1 night stay !!!!
Best thing about Umakayu is the staff
They were Very helpful in helping us while we found a QUIETER and cheaper hotel
Steve
2017 年 8 月入住 14 晚