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关于幻影降灵岛度假村的点评

4 out of 5
幻影降灵岛度假村
11 Altmann Avenue, Cannonvale, QLD

点评

9.6

绝佳

10 分 - 超赞。447 条好评，共有 583 条点评" "
8 分 - 还可以。108 条好评，共有 583 条点评" "
6 分 - 一般。21 条好评，共有 583 条点评" "
4 分 - 很差。7 条好评，共有 583 条点评" "
2 分 - 糟糕。0 条好评，共有 583 条点评" "

9.4/10

清洁度

9.4/10

员工和服务

9.2/10

服务设施

9.4/10

住宿条件和设施

8.6/10

环保

点评

10/10 超赞

RUNQI

满意：客房舒适度
2021 年 11 月入住 3 晚
Mirage Whitsundays 于 2021年11月22日 的回复
Thanks for staying with us! We appreciate your feedback.

10/10 超赞

Jingna

满意：客房舒适度，清洁度
2020 年 11 月入住 2 晚
Mirage Whitsundays 于 2020年12月11日 的回复
Thanks for staying with us! We appreciate your feedback.

10/10 超赞

Jai，Syd

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
整體很棒，可惜我們窗外的風景被樹擋住了一些，但不影響居住體驗，主臥的浴室很大，但浴缸跟房內的距離只有一個拉式木門，很擔心泡澡水溢出去
2019 年 12 月入住 1 晚
Mirage Whitsundays 于 2020年01月22日 的回复
Thanks for staying with us! We appreciate your feedback

8/10 还可以

Suk Fong Set

满意：清洁度、住宿条件和设施、客房舒适度
2019 年 10 月入住 4 晚
Mirage Whitsundays 于 2019年10月27日 的回复
Thanks for staying with us. We appreciate your feedback!

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 9 月入住 4 晚
Mirage Whitsundays 于 2018年09月28日 的回复
Thank you for taking the time to review Mirage Whitsundays

10/10 超赞

chun sing

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
理想之選
2018 年 3 月入住 3 晚
Christina 于 2018年03月14日 的回复
Good Afternoon, We appreciate your feedback and hope you can return to Mirage Whitsundays again soon. Kind Regards Christina

10/10 超赞

Wai fung

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2017 年 11 月入住 3 晚
Thank you for your 5 star rating!

10/10 超赞

Sherry，ZHANG

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
非常好的度假公寓，设施新、厨房用具齐全、距离Coles超市是步行距离，房间大，非常安静。在这儿住了3天，每天心情都很美好。

10/10 超赞

YI

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
完美！！离市区稍远~不过很安静，200平大房，设施齐全
完美！除了地点离市中心稍微有点距离，走路大概要20分钟吧，其余完美。无论是设施，新，大，200多平的房子，躺着住。无边泳池，赞~~环境绝对，游泳时候经常有小鸟点水~~阳台就能看到大海~~风景美如画~~~

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
我住过的最好的酒店！
离艾尔利市中心要有20多分钟的走路路程，这是唯一能挑出来的不足之处，其他地方非常完美！前台有中文服务，到店后有电瓶车帮忙运送行李，客房面积达204平米，海景房，阳台很好，各种设施非常齐全，电磁炉微波炉冰箱洗碗机烤箱洗衣机大浴缸等等，非常完美！价格也很公道。再来必还是选择这里！

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
超级赞的房间 简直用超大来形容 我住的是一楼直接通泳池的。很方便 孩子很喜欢 各方面来说都很好 唯一的问题是位置相对偏一点 去附近的超市要过主干道 路口没有红绿灯 每次过马路感觉有点危险

10/10 超赞

zirui

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
美丽的酒店
管理人员能及时解决问题

10/10 超赞

HAIBO

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

10/10 超赞

David

与家人出行, 与配偶出行
满意：清洁度、服务设施、住宿条件和设施
Very stylish and well maintained accommodation, amazing service and great facilities with a stunning view of the ocean!
2024 年 4 月入住 3 晚
res 于 2024年05月1日 的回复
Thank you for your feedback

6/10 一般

LIN

与家人出行, 团体旅客
满意：服务设施，清洁度
It’s in quiet location, next to the sea. The staff is friendly , the food is delicious. The apartment is clean and in good condition. Everything is good except the room has some strange smell, especially when you just came back to the room. Even if I opened the window for a long time, the smell is still there.
2024 年 4 月入住 3 晚
res 于 2024年05月1日 的回复
Thank you for your feedback

10/10 超赞

Tania

满意：住宿条件和设施，清洁度
Was clean and staff friendly
2024 年 4 月入住 3 晚
res 于 2024年04月16日 的回复
thank you for your review

10/10 超赞

Jessica

满意：住宿条件和设施，清洁度
2024 年 3 月入住 2 晚
Michael – General Manager 于 2024年03月28日 的回复
Thank you for your kind review.

10/10 超赞

Robert，Swindon

与配偶出行
满意：清洁度、服务设施、住宿条件和设施
Beautiful property, what we thought was a room turned out to be a fully furnished suite with every bit finished to the highest standard.
2024 年 2 月入住 2 晚
res 于 2024年03月19日 的回复
we are glad you enjoyed your stay with us!

6/10 一般

Ewan，Mildura

与家人出行
满意：服务设施
Great location and rooms spacious but they have not been maintained as well as they should so a lot of little things need fixing like tiles in the shower and in pool area.
2024 年 2 月入住 5 晚
res 于 2024年03月19日 的回复
thank you for your feedback, this will be passed on.

10/10 超赞

Sherona

满意：住宿条件和设施，清洁度
2024 年 2 月入住 2 晚
res 于 2024年03月19日 的回复
we are glad you enjoyed your stay with us!

10/10 超赞

Sherona

与配偶出行
满意：清洁度、服务设施、住宿条件和设施
We had a wonderful stay and would stay again. A complimentary full buffet breakfast was included daily for our stay. The apartments are so spacious we would could live here. Thank you for everything.
2024 年 2 月入住 4 晚
res 于 2024年03月19日 的回复
we are glad you enjoyed your stay with us!

10/10 超赞

Megan，Sarasota

与家人出行
满意：清洁度、服务设施、住宿条件和设施
We had the most beautiful view of the bay with a mountains in the background, the room was wonderful and spacious
2024 年 2 月入住 4 晚
res 于 2024年03月2日 的回复
we are glad you enjoyed your stay with us!

8/10 还可以

Marie

与配偶出行
满意：服务设施，清洁度
Beautiful landscaping. Good breakfast with lots of choice. Beautiful view from the room. Huge room with a well equipped kitchen. Washer and dryer machine, nice to have when you travel. Two pools , one being for adults only. Shuttle to town 3 times a day, Grocery close by. Very convenient.
2024 年 2 月入住 5 晚
res 于 2024年02月15日 的回复
thank you for your review, we are glad you enjoyed your stay.

8/10 还可以

Ninevah

2024 年 1 月入住 6 晚
reservations 于 2024年02月2日 的回复
thank you for your review, we re glad you enjoyed your time

8/10 还可以

Russell

与配偶出行
满意：清洁度、服务设施、住宿条件和设施
It was a really nice place to stay at n yes it was quiet but thats wat i like definitely will be back hopefully they will have built in netflix n stan on there tvs lol till next time if they had it it would have been a 5 star overall better luck next time guys n girls 🙂
2024 年 1 月入住 2 晚
reservations 于 2024年02月2日 的回复
thank you for your review, we re glad you enjoyed your time

10/10 超赞

Miguel angel

满意：住宿条件和设施，清洁度
2023 年 12 月入住 15 晚
reservations 于 2024年02月2日 的回复
thank you for your review, glad you enjoyed your time with us

10/10 超赞

Michael

与家人出行
满意：清洁度、服务设施、住宿条件和设施
It was more than we expected. The apartment was very spacious for the 5 of us. Plenty of kitchen facilities for when you dont want to go out for dinner. Pools were pretty good too (the 18 pool being a little dirty on the bottom was a very minor negative). Overall you wont be disappointed if you stay here. Wouldn’t hesitate in staying here again!
2024 年 1 月入住 6 晚
Michael – General Manager 于 2024年01月14日 的回复
Hello, Thank you for taking the time to leave a review for your stay. We sure do appreciate it and we hope to welcome you back to our property soon.Warm Whitsunday Regards,Michael – General Manager

10/10 超赞

Kirsty Lorraine

2023 年 12 月入住 5 晚
reservations 于 2024年02月2日 的回复
thank you for your review, we re glad you enjoyed your time

10/10 超赞

Tallal Tarik

与家人出行
满意：清洁度、服务设施、住宿条件和设施
2023 年 12 月入住 6 晚
Michael – General Manager 于 2024年01月14日 的回复
Hello, Thank you for taking the time to leave a review for your stay. We sure do appreciate it and we hope to welcome you back to our property soon.

8/10 还可以

Samantha

2023 年 12 月入住 6 晚
Michael – General Manager 于 2024年01月14日 的回复
Hello, Thank you for taking the time to leave a review for your stay. We sure do appreciate it and we hope to welcome you back to our property soon.

10/10 超赞

Kevin，Perkasie

与配偶出行
满意：清洁度、服务设施、住宿条件和设施
We loved everything about the property!!!
2023 年 11 月入住 2 晚
res 于 2023年11月29日 的回复
thank you for your feedback

10/10 超赞

chen

2023 年 11 月入住 3 晚
Michael – General Manager 于 2024年01月14日 的回复
Hello, Thank you for taking the time to leave a review for your stay. We sure do appreciate it and we hope to welcome you back to our property soon.

10/10 超赞

Fiona

满意：客房舒适度，清洁度
Brilliant
Awesome apartment. Very spacious and the view from the balcony was amazing.
2023 年 8 月入住 2 晚
res 于 2023年10月13日 的回复
thank you for your feedback, glad you enjoyed your time with us.

10/10 超赞

Eleni

团体旅客
满意：住宿条件和设施，服务设施
We stayed in Villa number 34 which is a two-storey, three-bedroom villa on the water. There were three of us staying here including a 15-year-old. Breakfast was included as part of the stay and there was a great deal of variety offered. The gent that runs the place was super friendly and his staff were too. This venue also offers meals during the week and is a gin bar. Our villa was magnificent, roomy with some of the spectacular views across the Whitsundays. The master bedroom was outstanding. View across the water from the bedroom, shower and bath. Lovely balcony to sit on and just look across the waters. 3 bedrooms with 3 bathrooms. Two upstairs, one downstairs. Fully functioning kitchen with complimentary tea and coffee and a good selection. Milk and bottled water are also supplied. A huge pantry that had everything you needed to hold a dinner party for 12 if you wanted to. The dishwasher was so so handy. The loungeroom was super spacious with a monster TV. Great outdoor space with lounge chairs to sunbake and private so if you like to sunbake topless you are good. The ground people were lovely and super friendly. It is a 5-minute cab drive into Airlie that costs around 15 The only fault and this wasn't for our stay but for the property is that the toilet downstairs leaked outside and may become an issue - we forgot to mention this when checking out. Overall a great luxury venue to stay at and I highly recommend the villa stay and location.
2023 年 9 月入住 6 晚
res 于 2023年10月7日 的回复
thank you for your feedback.

10/10 超赞

Ashley Ronald James

2023 年 9 月入住 4 晚
res 于 2023年10月9日 的回复
thank you for your feedback

10/10 超赞

Rory

与家人出行
满意：清洁度、服务设施、住宿条件和设施
What a great resort. Rooms are huge, spectacular views, great location. Staff are friendly and very helpful. Really enjoyed the buffet breakfasts, Indonesian dinner options and cocktails by the pool.
2023 年 9 月入住 7 晚
reservations 于 2023年09月17日 的回复
thank you for your feedback! we are glad you enjoyed your stay.

10/10 超赞

Jessica

满意：清洁度、服务设施、住宿条件和设施
I stayed in a one bedroom villa as I needed some peace and quiet. The view was heavenly and there was even a birds nest above the pool! I am not normally a bird person but I figured out it was a yellow bellied sunbird. Relaxing by my plunge pool, with my book, the view and my little bird friend was ridiculously relaxing. I also had a morning at the day spa and felt so relaxed and pampered. Best holiday. Highly recommend!
2023 年 9 月入住 4 晚
reservations 于 2023年09月17日 的回复
thank you for your feedback! we are glad you enjoyed you stay.

10/10 超赞

Tara

与配偶出行
满意：清洁度、服务设施、住宿条件和设施
We stayed in the penthouse with our own plunge pool. It was a lovely large apartment and worth every dollar.
2023 年 9 月入住 3 晚
reservations 于 2023年09月17日 的回复
thank you for your feedback! we are glad you enjoyed your time with us.

6/10 一般

Brian

与配偶出行
满意：清洁度
不满意：住宿条件和设施
This property needs some upgrades. Lift s not working in multiple locations on the property. Lights not working in multiple areas at night when returning to property after dark. Many units need paint on the outside, a bit shabby for such an expensive resort. Food was very average in the resort. Gym equipment was not in great condition. Sofa in room was very uncomfortable to lounge on.
2023 年 9 月入住 7 晚
res 于 2023年11月7日 的回复
thank you for your feedback, we are currently in the process of painting the exterior of our property.

6/10 一般

Carlos

与配偶出行
满意：服务设施
不满意：住宿条件和设施，清洁度
Great views of the beach! Unfortunately, the room needed basic upkeep. Floors were dirty, feet got black with dirt within a few minutes of walking barefoot. Tiles were not grouted and shifted as you walked over them. This creates a tripping hazard. One tile was even cracked in several places. Toilet lid was not installed properly, was literally just placed over toilet and would come completly off when lifting lid to use toilet. Glass railing appeared as if it had not been cleaned in months. Chrome trimmings next to bath were caked with soap scum. Soiled couch cushions, couch was even missing cushions. Bugs in the bathroom, which has an open shared space with the bedroom. Informed management of issues, they said said they would send someone to clean up. House cleaning never came, engineer fixed the toilet lid quickly. Breakfast was good, but you have to fight the flies off constantly. Adult pool was nice. Almost forgot, fitness center is small and damp, smells as if there are humidity/ventilation issues. Fitness center served as the lobby/entrance for the Spa. Walked right out upon the aroma of mold in the center. Tons of potential at this property... just needs the right team to get it back on track. Spend your hard-earned money at another hotel for the best experience until Mirage can get their operation together.
2023 年 8 月入住 2 晚
reservations 于 2023年09月5日 的回复
thank you for your feedback, this has been passed on to management of Mirage.

10/10 超赞

Tony

满意：客房舒适度，清洁度
Brilliant great room ,great view, good parking, 2 pools to swim in .shame the restuarant and coffee shop was closed at the weeekend
2023 年 8 月入住 7 晚
reservations 于 2023年09月4日 的回复
Thank you for your feedback.

8/10 还可以

Alexander R

满意：住宿条件和设施，清洁度
2023 年 8 月入住 2 晚
reservations 于 2023年08月5日 的回复
thank you for your review.

10/10 超赞

Fuhai

满意：住宿条件和设施，清洁度
2023 年 7 月入住 3 晚
reservations 于 2023年08月5日 的回复
thank you for your review!

8/10 还可以

Daniel

与家人出行
满意：服务设施
Das Appartement war riesig! Die Aussicht aufs Meer war Top! Gut gelegen, nahe Lagoon und Lebensmittelladen. Die Anlage ist in die Jahre gekommen und braucht generell eine Auffrischung. Das Appartment war nicht richtig Sauber (Staubig). Die Möbel sind abgenutzt. Das Frühstück ist Mittelmass und einiges Personal braucht dringend eine Schulung im Umgang mit den Gästen. Der Pool war leider zu kalt. Das Appartement wurde nicht gereinigt. Preis/Leistung stimmt nicht.
2023 年 7 月入住 3 晚
reservations 于 2023年07月31日 的回复
thank you for your feedback.

10/10 超赞

Maddison

与配偶出行
满意：清洁度、服务设施、住宿条件和设施
Amazing views, massive rooms with great appliances if you’re staying for a while and don’t plan on eating out all the time. So quiet, even during school holidays. Did not want to leave, already planning to come back!
2023 年 7 月入住 10 晚
reservations 于 2023年07月12日 的回复
thank you for your review! we will see you next time you come back.

10/10 超赞

Adam David

与配偶出行
满意：清洁度、服务设施、住宿条件和设施
Absolutely stunning location with fantastic staff. The dwelling we stayed in was amazing! Want to go back there for a 5 or 10 year reunion
2023 年 7 月入住 5 晚
reservations 于 2023年07月10日 的回复
thank you for your review! we are glad you enjoyed your stay with us.

10/10 超赞

LIRIM

与家人出行
满意：清洁度、服务设施、住宿条件和设施
The people where amazing
2023 年 6 月入住 7 晚
reservations 于 2023年06月27日 的回复
thank you! we are glad you enjoyed your time.

10/10 超赞

Xiaoqin

与家人出行
满意：清洁度、服务设施、住宿条件和设施
Lovely property recommended by friends.
2023 年 6 月入住 3 晚
reservations 于 2023年06月23日 的回复
we are glad to hear you enjoyed your stay!

6/10 一般

Alex

满意：住宿条件和设施，清洁度
2023 年 6 月入住 5 晚
reservations 于 2023年06月10日 的回复
thank you for your review.

8/10 还可以

Julia

与家人出行
满意：清洁度
2023 年 5 月入住 4 晚
reservations 于 2023年05月21日 的回复
thank you, glad to hear you enjoyed your stay