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关于坎顿 - 贝尔登村假日酒店 - IHG 旗下酒店的点评

3.5 out of 5
坎顿 - 贝尔登村假日酒店 - IHG 旗下酒店
4520 Everhard Rd NW, Canton, OH

点评

8.0

很好

10 分 - 超赞。189 条好评，共有 446 条点评" "
8 分 - 还可以。124 条好评，共有 446 条点评" "
6 分 - 一般。67 条好评，共有 446 条点评" "
4 分 - 很差。40 条好评，共有 446 条点评" "
2 分 - 糟糕。26 条好评，共有 446 条点评" "

8.6/10

清洁度

8.4/10

员工和服务

7.2/10

服务设施

8.0/10

住宿条件和设施

8.2/10

环保

点评

4/10 很差

Rachael

与家人及幼儿出行, 与家人出行, 商务旅客
满意：员工和服务
不满意：住宿条件和设施，服务设施
Upon check-in we were given a room that was not what we had reserved. Returned to front desk, was given a different room, that at least had 2 beds but was again not what we had booked. It was late and we were tired so we just dealt with it. Room was small, smelled musty. Beds were decent. AC worked. Bathroom, particularly the shower was not clean. Woke up to get ready for the day, noticed we only had one towel. No hand towels. No washcloths. One singular towel for a family of 4. Shower pressure was awful. Limited parking. Overall not impressed, especially given the price. Would not stay here again.
2024 年 5 月入住 1 晚

10/10 超赞

Cheryl

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Friendly staff
2024 年 4 月入住 2 晚
MELINDA 于 2024年05月2日 的回复
THANK YOU FOR STAYING WITH US

2/10 糟糕

Eric

与家人出行
I had a reservation and they gave my room away. They no longer had a 2 queen room that I reserved and payed for. So I had to stay in another room and my kids got the couch and a cot.
2024 年 3 月入住 2 晚

6/10 一般

Jennifer

满意：清洁度
Lack of staff
2024 年 3 月入住 2 晚

10/10 超赞

Terry

满意：清洁度、员工和服务、住宿条件和设施
Room was renovated, pretty nice. Sliding door on bathroom is bad idea. Noisy open and close in the night. Could use a cheat sheet for the TV so you know the basic channels. Lobby area and bar are very nice. HVAC is a little noisy. Plenty of restaurants and stores in the area.
2024 年 2 月入住 1 晚

10/10 超赞

Lana，Euless

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 8 晚

10/10 超赞

Sonya，PARKERSBURG

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very friendly staff. Very clean and nice. Very close to restaurants and shopping.
2024 年 2 月入住 1 晚

10/10 超赞

Andrew

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 2 晚

10/10 超赞

mary，amherst

2024 年 1 月入住 1 晚

10/10 超赞

John

与家人出行, 与配偶出行, 团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great experience overall!! 2nd or 3rd stay in as many years. Will definitely be back. Thank you!!!
2023 年 12 月入住 1 晚

10/10 超赞

Christy

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚

10/10 超赞

Tabatha

满意：服务设施
My stay at this property was amazing. I would recommend it to anyone who needs a place to stay. I want to give a big shout out to the front desk workers who help me find my necklace charm that fell down the elevator shoot. They went over and adobe with their customer service.
2023 年 12 月入住 2 晚

4/10 很差

Dawn

与配偶出行
Could not get hot water in the shower, the room had a funky smell, definitely not fresh. The Positives were the Dove products and the pillows were comfortable.
2023 年 12 月入住 1 晚

4/10 很差

Anna

与家人出行
满意：员工和服务
The staff was great and very well manner
2023 年 11 月入住 3 晚

6/10 一般

Benjamin

满意：清洁度、住宿条件和设施、客房舒适度
2023 年 11 月入住 2 晚

2/10 糟糕

Alexandria

2023 年 11 月入住 2 晚

8/10 还可以

Daniel

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 3 晚

4/10 很差

Jessica

满意：清洁度、员工和服务、服务设施
不满意：住宿条件和设施
The only reason this property is getting 2 stars is because they were doing construction literally right above my room during my stay. Even though the hours of construction were from 10 AM-5 PM, it was still VERY loud. Also the hot water was nonexistent. I was on the top floor (floor 3) and when I called the desk to ask if it was because of the construction, I was informed that the 3rd floor hot water “takes awhile to heat up. Try turning in the sink too to warm it up faster.” I did that for 20 minutes and still had no hot water so I gave up
2023 年 8 月入住 2 晚

10/10 超赞

Debbie

2023 年 7 月入住 1 晚

10/10 超赞

louis

2023 年 7 月入住 1 晚

10/10 超赞

Luis M.

与家人及幼儿出行, 与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Great staff
2023 年 7 月入住 1 晚

10/10 超赞

Kimberly

2023 年 7 月入住 2 晚

8/10 还可以

Anita

2023 年 7 月入住 1 晚

10/10 超赞

Patrick

2023 年 6 月入住 1 晚

10/10 超赞

Michael，Fairview

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Great area. Restaurant/bar in hotel was really nice.
2023 年 5 月入住 4 晚

10/10 超赞

Janice

与家人出行, 团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
The atmosphere was beautiful
2023 年 6 月入住 1 晚

6/10 一般

Cynthia

满意：员工和服务
不满意：清洁度
The floors in my room were dirty. Carpet had not been vacuumed.
2023 年 5 月入住 1 晚

6/10 一般

Michael

与家人出行
满意：住宿条件和设施，清洁度
I prepaid through expedia. Have receipt. Hotel asked for csrd. Charged me full amount again. Says they do not show expedia payment so now i have to waste time to make sure im not double charged. Additionally expedia was $10 more expensive than if i booked witb hotel through IHG app or when i arrived. Dont trust expedia for best deal or to make prepaid hotel reservation. Amazing selling using app for deals and its not a deal. And im in town for sons college graduation and i have to waste time making sure im not doubled charged. Will think twice next time about using expedai. Very frustrated and irritated when this is supposed to be a fun and happy time with my family.
2023 年 5 月入住 1 晚

10/10 超赞

margaret

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 4 月入住 2 晚

2/10 糟糕

Frank

2023 年 4 月入住 1 晚

2/10 糟糕

Sodia

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
There power went out so i had nowhere to stay had to het another hotel
2023 年 4 月入住 1 晚

10/10 超赞

Erica

2023 年 3 月入住 1 晚

10/10 超赞

Paige

2023 年 2 月入住 1 晚
Tamala R. 于 2023年03月16日 的回复
Thank you for your review! We look forward to your next stay with us!

10/10 超赞

David

2023 年 2 月入住 2 晚
Tamala R. 于 2023年02月20日 的回复
Thank your for review! We look forward to your next visit with us.

10/10 超赞

Fred

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 2 月入住 1 晚
Tamala R. 于 2023年02月11日 的回复
Thank you so much for staying with us! We look forward to your next visit.

10/10 超赞

biff

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Quick Trip to Canton
Great trip to see a friend. Holiday was nearby, quiet and clean.
2023 年 2 月入住 2 晚
Tamala R. 于 2023年02月11日 的回复
Thank you so much for staying with us! We look forward to your next visit.

8/10 还可以

Jaime

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The property is centrally located and has many options for shopping and dining. There is a restaurant on-site yet we did not go.
2023 年 1 月入住 1 晚
Tamala R. 于 2023年02月11日 的回复
Thank you so much for staying with us! We look forward to your next visit.

2/10 糟糕

John

2022 年 12 月入住 2 晚
Tamala R. 于 2023年02月11日 的回复
Dear John,Please contact a member of management to further discuss your recent stay. We are committed to make it right with all of our guests.

6/10 一般

John

满意：员工和服务，清洁度
3 items need addressed for our room....
The check-in was "meh" at best. Something with Hotels.com slowed the process down to about a 20 minute ordeal. Holiday Inn had to call hotels.com because of a issue with how it was "paid for". That's the first thing. The room was very nice in overall appearance. BUT later we found out a number of things that we brought to the front desk's attention: 1. The fan in the room made a terrible, terrible sound when it came on. It kept us awake! We had to turn it off and my wife was cold the entire night. 2. The shower. It took almost 15 minutes...15 MINUTES for the shower to run hot water. WHY??? 3. The toilet. It took a number of presses for the toilet to flush a full bowl. We should be able to press the button on the toilet and walk away. No, this required up to 3 times to press it & hold it for about 10-15 seconds to even flush a piece of toilet paper down. The room, overall was very, very nice! Well presented and very cozy. If it weren't for those 3 items I mentioned above, it would have been a perfect stay. As a side note, my sister and her husband stayed on the same floor, a number of rooms down. They too had issues with the shower so I know it wasn't just our room.
2022 年 12 月入住 1 晚
Tamala R. 于 2023年02月11日 的回复
Dear John,Thank you for your candid review. It's disappointing to hear we dropped the ball on your stay. Please accept our apology for the inconveniences we have caused. Please contact a member of management to further discuss your stay.

10/10 超赞

Alan

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
the holiday decorations were very nice and understated
Tamala R. 于 2023年02月11日 的回复
Thank you so much for staying with us! We look forward to your next visit.

4/10 很差

Jeff

商务旅客
满意：清洁度
Never again
2022 年 12 月入住 2 晚
Tamala R. 于 2022年12月10日 的回复
Dear Jeff,We are sorry to hear that you didn't enjoy your stay. Please contact a member of management to further discuss your stay.

10/10 超赞

CATHERINE，Belcher

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The place has been updated and clean. Love twnty/20 restaurant. Faculty is very nice. Our room was nice and clean but we had issues with the microwave and refrigerator not working. We told them at checkout. We were only there one night.
2022 年 12 月入住 1 晚
Tamala R. 于 2022年12月10日 的回复
Dear Catherine,Wow! Thank you for your awesome review. We are happy you enjoyed the hotel and restaurant and we look forward to your next visit.

8/10 还可以

Sharon

与家人出行, 团体旅客
满意：清洁度、员工和服务、住宿条件和设施
Great place to stay. Breakfast buffet was a bit expensive.
2022 年 11 月入住 1 晚
Tamala R. 于 2022年12月5日 的回复
Thank you for your review! We are sorry to hear our breakfast buffet was expensive. When making your reservation, there is an option to get breakfast added to your room rate at a very nominal fee. We hope to welcome you back very soon.

6/10 一般

Terri

商务旅客
不满意：住宿条件和设施，清洁度
Room was dirty and TV control had dried food on it.
2022 年 10 月入住 1 晚
Tamala R. 于 2022年11月9日 的回复
Thank you for your review! We are disappointed to hear we dropped the ball on your stay. Please know this was an isolated issue. We hope you will give us another chance when searching for hotels in Canton, OH.

10/10 超赞

Melissa

2022 年 9 月入住 1 晚

10/10 超赞

Chuck

2022 年 9 月入住 1 晚

2/10 糟糕

Eric

与家人出行
不满意：住宿条件和设施，清洁度
Room had an awful whistling noise coming from the toilet. Loud. Front desk gave us another room, and the toilet didn't work right in that room either. The handle was in a vertical position and the seal leaked inside the toilet. Wouldn't flush right either. Just awful. And literally ten sheets of toilet paper on the used roll on the wall.
2022 年 9 月入住 1 晚
Tamala R. 于 2022年10月4日 的回复
Thank you for your review! We are disappointed we dropped the ball on your stay. Please know this is an isolated incident. We hope you will give another try when traveling back to Canton.

6/10 一般

Josh

与家人及幼儿出行
满意：员工和服务
不满意：住宿条件和设施
Property was very close to a mall and a lot of shopping/restaurants. The building was outdated, in our room many things were broken—-all locks, the shower, the bathroom fan. We paid for breakfast ahead of time and then we’re told we’d order and pay again at the restaurant.
2022 年 7 月入住 1 晚
Tamala R. 于 2022年09月2日 的回复
Dear Josh,Thank you for your review. We are very disappointed we dropped the ball on your stay. The hotel is undergoing a renovation. We hope you come back to see our beautiful rooms.

8/10 还可以

Frank

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The bath tub was slippery, the shower curtain smelled of mildew, and the internet was weak. Otherwise the room was comfortable and clean. The staff at the front desk was responsive, courteous and professional. The wait staff in the restaurant was likewise excellent and the food was well prepared. Overall a good stay.
2022 年 7 月入住 2 晚
Tamala R. 于 2022年09月2日 的回复
Thank you for your review. We are very disappointed we dropped the ball on your stay. The hotel is undergoing a renovation. We hope you come back to see our beautiful rooms

4/10 很差

Charles

与家人及幼儿出行
不满意：服务设施
The room had i reserved was not available, had to settle for something less, house keeping staff were very noisy in the morning, in addition the pool was filthy and had to be closed for cleaning, but that didn't happen during my stay
2022 年 7 月入住 3 晚
Tamala R. 于 2022年09月2日 的回复
Thank you for your review. We are very disappointed we dropped the ball on your stay. We hope you will give us another try when traveling back to Canton.