"I had some dates changes, the manager made no attempt to facilitate or help with the situation.
Upon finding the shower to working, there was no offer to remit a refund. Due to travel date changes, It turned out the room was only occupied for Nov 28-Dec 1, in spite of this fact we had paid for 7 days Nov 24-Dec 1. Not good.
How this property has great review on your site is a mystery to me. I think the location should be reviewed in the future since it seems to me to mis-represent the details for this site.
I am a gold member and I am very happy with Expedia however in this case I think you need to be my advocate and help, either with a coupon or credit to get this bad experience behind us.
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