Cargiago hotels from HK$566

"Poor breakfast service. At 9.45 the staff try to tell you which tables are available as they prepare for lunch!! Time to replace some of the old unhappy staff. Great location, but old building with only one elevator. "

"Wonderful hotel! We enjoyed our third floor room with balcony with a view of the lake. Staff are very helpful!"

"Hotel was super convenient to and from the airport with their shuttle. You have to reserve a seat on the shuttle, so we let them know what time we were landing. Room was comfortable and had everything we needed. We had dinner and breakfast in the restaurant which was nice."

"Love the location of the hotel. Pretty new hotel. Breakfast was abundant and excellent. Staff was super friendly. Five star."

"Convenient, clean, and efficient. "

"This is a hotel a bit far from the city center. It is near the athletic facilities"

"We are extremely disappointed with this stay, especially as returning guests who previously had much better experiences. Unfortunately, the hotel has clearly gone downhill and no longer reflects a 5-star standard.The room was poorly cleaned with dust throughout, a dirty bathroom, cigarette butts on the balcony, and a strong smell of smoke despite requesting a non-smoking room. This is completely unacceptable. Room service was also poor, with missing items and cold, low-quality food. Breakfast was disorganised and frustrating — staff were unhelpful, coffee repeatedly had to be requested as it was not available at the buffet, and service in general was extremely slow. We also asked several times for tea and coffee, but it took far too long to arrive. Although I specifically asked for gluten-free bread, none ever arrived, and when we asked if there was any fresh gluten-free bread or pastries available, none were provided. We travel frequently, and this is the first time we have stayed in a 5-star hotel where there were no fresh gluten-free products available at all, apart from a few sealed processed items. This is far below expected standards. The hotel also states it is pet friendly, however dogs are not allowed in the restaurants, which was disappointing. As a result, we had to find nearby dog-friendly restaurants instead. Public areas were overcrowded and noisy, particularly the pool, with little control from staff. Front desk service on arrival was indifferent and unwelcomin"

"Nice hotel Very good deal"

"Pool not open. Outside restaurant not open. Limited amenities "