「On the first day of my stay, the hotel did not provide the crib I had requested in advance. They were also late checking me in. When I spoke with the manager, she apologized and told me the crib would arrive within six minutes, but it actually took about 25 minutes.
I explained that I was very disappointed with the service, especially because I was traveling with my 10-month-old baby who needed to take a nap. The manager apologized again and said she would follow up with me later, but she never...
「On the first day of my stay, the hotel did not provide the crib I had requested in advance. They were also late checking me in. When I spoke with the manager, she apologized and told me the crib would arrive within six minutes, but it actually took about 25 minutes.
I explained that I was very disappointed with the service, especially because I was traveling with my 10-month-old baby who needed to take a nap. The manager apologized again and said she would follow up with me later, but she never...
Dahana Rivera