2 室外游泳池,8:00 至 21:00 开放,免费小屋,池畔遮阳伞

关于卡萨拉卡尔斯巴德酒店 - Tapestry Collection by Hilton™的点评

3.5 out of 5

点评

8.4

很好

10 分 - 超赞。414 条好评,共有 773 条点评" "
8 分 - 还可以。205 条好评,共有 773 条点评" "
6 分 - 一般。81 条好评,共有 773 条点评" "
4 分 - 很差。37 条好评,共有 773 条点评" "
2 分 - 糟糕。36 条好评,共有 773 条点评" "

9.0/10

清洁度

8.6/10

员工和服务

8.4/10

服务设施

8.8/10

住宿条件和设施

8.6/10

环保

点评

10/10 超赞

YANYI

2023 年 12 月入住 2 晚
Brittney B. 于 2024年01月4日 的回复
Thank you for the fantastic 5/5 review! We're thrilled you enjoyed your stay. Looking forward to welcoming you back soon!

8/10 还可以

Summer

与家人及幼儿出行, 与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great place for a family stay
2024 年 4 月入住 1 晚

8/10 还可以

Lynna

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great
2024 年 4 月入住 1 晚
General Manager 于 2024年05月21日 的回复
Dear Lynna,Thank you for choosing to stay with us at The Cassara Carlsbad, Tapestry Collection by Hilton. Impressing every guest with a wonderful experience is always a top priority, so we're thrilled you enjoyed your visit. The pleasure was all ours, and we hope to welcome you back soon.

10/10 超赞

julio

满意:清洁度、员工和服务、住宿条件和设施
Great place to stay with and without kids.
2024 年 5 月入住 1 晚
General Manager 于 2024年05月15日 的回复
Dear Julio,Thank you for your review! Our team strives to create a welcoming environment for guests of all ages, and it's wonderful to know we've succeeded. We look forward to welcoming you back to The Cassara Carlsbad, Tapestry Collection by Hilton for another enjoyable stay!

6/10 一般

Kiyori

满意:住宿条件和设施,清洁度
不满意:员工和服务
2024 年 5 月入住 1 晚
jaci 于 2024年05月13日 的回复
Hello , Thank you for your feedback , We stride to make your stay as comfortable as possible.

10/10 超赞

Janet

满意:服务设施
Very good
2024 年 4 月入住 1 晚
General Manager 于 2024年05月6日 的回复
Dear Janet,It was a pleasure hosting you at The Cassara Carlsbad, Tapestry Collection by Hilton! We're glad you enjoyed your visit, and we hope to see you again soon.

8/10 还可以

Nancy

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Property is awesome! Rooms are comfortable and there’s a lap pool/jacuzzi and multiple fire pits to hang by. There’s a path to walk above the flower farm when it is blooming. You can call a driver for tip only to take you into town and pick you up. We’ve stayed twice and enjoyed it. Food is a bit pricy but really good! The only negative is that they kill you on the added BS charges- like resort fees etc.
2024 年 4 月入住 1 晚
jaci 于 2024年04月22日 的回复
Thank you for sharing your experience! It sounds like you had a wonderful time overall.

8/10 还可以

Karla Zuniga

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful views to ocean and flower fields! Room is functional and has multiple TVs and hangout spots. Love the room with separate area for kids. Privacy is great! Kids can have fun here due to many activity areas! Suggest switching to charge cards in arcade room. They don’t have change for $20.
2024 年 4 月入住 1 晚
jaci 于 2024年04月15日 的回复
Thak you so much for taking the time to rate us! I will pass this feedback along to my upper management. As this sis a very good suggestion!

10/10 超赞

Courtney

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very kid friendly with also a luxurious feel.
2024 年 4 月入住 5 晚
jaci 于 2024年04月15日 的回复
Thak you so much for taking the time to rate us! We hope you stay with us soon again!!

10/10 超赞

Tanya

2024 年 4 月入住 3 晚

8/10 还可以

victoria

满意:住宿条件和设施,清洁度
2024 年 4 月入住 2 晚
jaci 于 2024年04月15日 的回复
Thak you so much for taking the time to rate us!

10/10 超赞

david

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff was friendly and prompt when asked for extras. Wasn’t super happy about having to pay to park, but would do so again.
2024 年 4 月入住 3 晚
General Manager 于 2024年04月11日 的回复
Dear David,It was an honor to welcome you to The Cassara Carlsbad Tapestry Collection by Hilton, and we are delighted you enjoyed your stay and our amazing staff. Please know that most full-service hotels charge for parking in this market, and we are competitively priced. On behalf of our entire team, it was a pleasure having you, and we look forward to welcoming you back again.

2/10 糟糕

Miguel

2024 年 4 月入住 1 晚

10/10 超赞

Taylr

与家人及幼儿出行
满意:清洁度、员工和服务、住宿条件和设施
We had a wonderful stay. Only issue was with the extremely loud people above us. The walls and floors are thin. The noise was crazy.
2024 年 4 月入住 2 晚
jaci 于 2024年04月3日 的回复
Hello Thank you for taking your time to reply, we do apologize for the noise you experienced

4/10 很差

Jasmine

2024 年 3 月入住 1 晚
jaci 于 2024年04月22日 的回复
Thank you taking the time to write a review .

2/10 糟糕

maritza

与家人出行
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Could hardly sleep with all the noise going on upstairs and around the hotel. Bathroom was not clean, sheets had stains
2024 年 3 月入住 1 晚
jaci 于 2024年04月3日 的回复
I'm truly sorry to hear about your experience. Your comfort and satisfaction are of utmost importance to us, and it's disappointing to learn that we fell short of meeting your expectations. Rest assured, I've passed your feedback along to our management team so they can address the noise disturbances and cleanliness issues promptly.

6/10 一般

Emma

满意:住宿条件和设施,清洁度
It was ok, not great. One order of breakfast took like an hour.
2024 年 3 月入住 1 晚
jaci 于 2024年03月30日 的回复
Hello, thank you for taking the time to write a feedback. We take this review very serious and will pass it to the managers above to do our best to change things .

6/10 一般

Yolanda

2024 年 3 月入住 1 晚

10/10 超赞

Calin

2024 年 3 月入住 7 晚
jaci 于 2024年04月15日 的回复
Thak you so much for taking the time to rate us!

4/10 很差

Crystal

与家人出行
不满意:服务设施,员工和服务
Room didn't look like the Expedia advertised room, 2 night stay was noisy as I was trying to relax, Also parking signage for Cassara no where in site, no luggage carts available, and the lady who checked me out had a bad attitude when not one but two customers complained back to back regarding the same issue with breakfast hours not being properly communicated and took no initiative to accommodate instead waited 45 mins for dining area to reopen for lunch at noon. Sad part is I was really looking forward to my stay here.
2024 年 3 月入住 2 晚
General Manager 于 2024年03月26日 的回复
Dear Crystal,Thank you for your feedback. Please accept our sincere apologies for your stay not meeting your expectations. It is with great regret that you did not have a good interaction with our team member. Rest assured, we will further investigate your concerns to seize all opportunities to better our quality of service. Thank you for choosing us to host your stay and we hope you can reconsider staying with us next time for a much more quality stay.

10/10 超赞

Greg,Long Beach

满意:清洁度、员工和服务、住宿条件和设施
The neighboring Karl Strauss brewery is a nice option with also the outlets and Legoland and Flower gardens neighboring the property.
2024 年 3 月入住 1 晚
General Manager 于 2024年03月23日 的回复
Dear Greg, Thank you for being our guest at The Cassara Carlsbad, Tapestry Collection by Hilton and sharing your review. We're delighted to hear you took full advantage of our superb location and visited all the local attractions, such as Legoland and the outlets, during your stay. Your five-star rating is appreciated, and we look forward to welcoming you back again soon!

10/10 超赞

Glen,San Diego

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
jaci 于 2024年03月30日 的回复
Hello thank you for your 5/5 rating!!

10/10 超赞

Ryan

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Short walk to Legoland. Very safe and quiet neighborhood. Staff was professional and helpful. Rooms were clean and comfortable.
2024 年 2 月入住 2 晚
General Manager 于 2024年03月1日 的回复
Dear Ryan,It brightens our day to know that you had a fantastic stay with us! Location is one of the most important aspects of a trip, so we’re glad you could enjoy all the convenience ours affords our guests. Additionally, we take great pride in providing our guests with exceptional service and impeccable accommodations, so we're thrilled this commitment was reflected in your stay. Thank you for taking the time to share your experience, and we hope to welcome you back soon!

10/10 超赞

Laura

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This is an amazing property to visit Lego Land. Our kids had so much fun.
General Manager 于 2024年02月27日 的回复
Dear Laura,It's fantastic that our proximity to Legoland was a hit with your family, and we are delighted that everyone had an outstanding time! Whenever your adventures bring you our way, we'd be thrilled to host you at The Cassara Carlsbad, Tapestry Collection by Hilton for another five-star experience!

6/10 一般

Raminder

Parking and resort fees are high. They charge fir resort activities like snores and sundaes.
2024 年 2 月入住 2 晚
General Manager 于 2024年02月23日 的回复
Dear Raminder,While we thank you for being our guest and sharing your feedback, we are sorry you had a couple of disappointments. Please know that most full-service hotels charge for resort fees and parking in this market and we are competitively priced. We hope that otherwise, you enjoyed your stay and our wonderful accommodations. It would be a pleasure to welcome you back again soon.

4/10 很差

Evangeline

与家人出行
不满意:清洁度、住宿条件和设施、客房舒适度
Old and thin walls
In one phrase: Lipstick on a pig. Rooms are old with newer furnishings, old carpet, thin walls. I could hear next room coughing. I could hear everything in the hallway, outside and walking above. I tried to change rooms but apparently they were totally sold out even though on hotels.com there were still rooms available. Only good thing was the pool was heated. You get what you pay for, I should have kept our previous booking with a more expensive hotel. Needless to say, we will not be returning.
2024 年 2 月入住 1 晚
General Manager 于 2024年02月21日 的回复
Dear Evangeline,Thank you for highlighting our heated pool, a feature we're glad you enjoyed. However, it's concerning to hear about the noise and room conditions. We strive for comfort and your feedback is invaluable as we aim to improve. We hope you might consider us again to see the positive changes. We'd love another opportunity to impress you.

2/10 糟糕

José Rubén Cota

不满意:清洁度、员工和服务、住宿条件和设施
Racismo
2024 年 1 月入住 1 晚
General Manager 于 2024年02月20日 的回复
Dear José,We're deeply concerned to hear about any incidents of this nature. Such allegations are taken very seriously, and we are committed to fostering a welcoming and inclusive environment for all guests. Please reach out to us offline so that we can discuss this matter further.

10/10 超赞

Sandra

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
A must!
Always a great stay at Cassara!
2024 年 2 月入住 1 晚
General Manager 于 2024年02月15日 的回复
Dear Sandra,Thank you for once again choosing The Cassara Carlsbad, Tapestry Collection by Hilton, we're pleased that you enjoyed another exceptional experience! Rest assured, we'll share your five-star rating with our team, and we look forward to welcoming you back in the future for another fantastic visit; until next time!

10/10 超赞

John

满意:清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 1 晚
jaci 于 2024年03月30日 的回复
Hello thank you for the 5/5 rating!!

10/10 超赞

Victor

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Shaquille (front desk) was super nice.
2024 年 2 月入住 1 晚
General Manager 于 2024年02月4日 的回复
Dear Victor,Thank you for your great review and perfect rating! At The Cassara Carlsbad, Tapestry Collection by Hilton, we work hard to offer high-quality service to every guest, and we will make sure to share your compliments with Shaquille to give him the recognition that he deserves. It was a pleasure having you here, and we hope you return soon!

10/10 超赞

Dan

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great friendly staff, clean rooms
2024 年 2 月入住 1 晚
General Manager 于 2024年02月4日 的回复
Dear Dan,It is wonderful to know that you had an excellent experience with us. We work hard to meet expectations like yours, and we’re happy to hear our hospitable team and immaculate accommodations hit the mark for you. Thank you for your kind words, and please allow us another chance to welcome you back to our lovely hotel!

10/10 超赞

Lydia

满意:清洁度、员工和服务、住宿条件和设施
Superb staff. Great location. Gorgeous sunset views. Quiet room.
2024 年 2 月入住 1 晚
General Manager 于 2024年02月4日 的回复
Dear Lydia,It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. Thank you so much for your perfect rating and kind words about our hospitable team, peaceful atmosphere, and stunning views. Hopefully, you took full advantage of our convenient location! Take care, and know we'd be thrilled to welcome you back anytime your plans bring you this way.

10/10 超赞

Reatta

满意:清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 1 晚

8/10 还可以

Stani

2024 年 1 月入住 1 晚
jaci 于 2024年03月30日 的回复
Hello, thank you for your rating we hope to stive for a 5/5 on your next stay!

10/10 超赞

Marty

满意:清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 1 晚
John - Ops Manager 于 2024年01月29日 的回复
Thanks for the five stars! We're happy you enjoyed your stay and hope to see you again soon.

6/10 一般

Bradley

与配偶出行
2024 年 1 月入住 2 晚
John - Ops Manager 于 2024年01月23日 的回复
We apologize that we did not reach expectations. We will be sure to reflect with our team in order to improve our product and hospitality services.

6/10 一般

Marco

与家人及幼儿出行, 与家人出行
满意:清洁度、员工和服务、住宿条件和设施
My suggestion, a microwave in the room will be very helpful and an extra light in the bathroom.
2024 年 1 月入住 2 晚
John - Ops Manager 于 2024年01月23日 的回复
Thank you for the review, we will be sure ot relay in the info back to housekeeping to help improve our product and services

8/10 还可以

Jose

与家人及幼儿出行, 与家人出行
满意:清洁度、员工和服务、服务设施
Everything was excellent! It was great be able to walk to Legoland! The heated pool was was awesome! The only two negatives were that the recreation/activity room and Arcade were not funtional for my kids. The pool 🎱 balls were all missing and table not operable and the air hockey puck was missing. My kids were disappointed. Staff tryed their best to find the missing supplies, but no luck.
2024 年 1 月入住 2 晚
General Manager 于 2024年01月17日 的回复
Dear Jose,Thank you for your review. We're delighted our fabulous location suited your needs well, and we appreciate you mentioning our proximity to Legoland. Receiving recognition for our relaxing pool and dedicated team is always welcome as well. Your feedback regarding how your stay could have been better will be shared internally to ensure any necessary adjustments or replacements are made promptly. It was a pleasure having you here, and we hope you return soon!

10/10 超赞

Kimberly

满意:清洁度、员工和服务、住宿条件和设施
不满意:服务设施
The upstairs room made so much noise I called the front desk but they didn’t do anything to help the situation.
2024 年 1 月入住 1 晚
General Manager 于 2024年01月12日 的回复
Dear Kimberly,Thank you so much for the high rating. That being said, we apologize for any noise issues and for any disappointment in how this situation was handled. We'll be sure to discuss your feedback internally and make improvements where necessary. We hope you will consider giving us another chance soon.

4/10 很差

Fabiola

与家人及幼儿出行
不满意:住宿条件和设施
I was surprised with the set-up of this Hilton property and more disappointed with their service. The property is split up with a timeshare property, which is ok, but not what I was expecting out of a Hilton property. The only nice part of the hotel is their lobby, which is what they show online, the rooms and everything else is subpar to a Hilton property. The check-in service was ok, no friendly check-in, is everything ok? will you be needing anything else during your stay? The following morning, their gardener decides to use the leaf blower at 645am right in front of our balcony. Why schedule landscaping services that early at a hotel, the week between Christmas and New Year is beyond me, but when I called the front desk he seemed bothered that I called to tell him and then proceeded to say he would try to get a hold of him, mind you my room was steps away from the front desk. The leaf blower did not stop until past 730am. Definitely wouldn't book this hotel again, despite it having a great location in Carlsbad and great view.
2023 年 12 月入住 1 晚
General Manager 于 2024年01月12日 的回复
Dear Fabiola,Thank you for your review. We are disappointed to find that your experience fell short of expectations. Your feedback will be shared with our internal team to ensure our high standards of hospitality are being met. On a positive note, we appreciate you mentioning our stunning views, and we hope you took full advantage of the convenience our great location affords our guests. It was a pleasure having you here, and we hope to welcome you back in the future for a seamless stay worthy of a perfect rating.

10/10 超赞

Sandra

满意:清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 2 晚
Brittney B. 于 2024年01月4日 的回复
Thank you for the stellar 5/5 review! We're delighted you had a wonderful experience. Can't wait to host you again!

10/10 超赞

Heather

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I thought this hotel was very nice. The staff was very friendly and helpful. The restaurant right next to the hotel had very good service and good food. Overall my husband and I had a pleasant stay.
2023 年 12 月入住 1 晚
Brittney B. 于 2024年01月4日 的回复
Thank you for your kind words! We're thrilled to hear you enjoyed your stay and appreciated our friendly staff and the nearby restaurant. Hope to welcome you back soon!

10/10 超赞

Haifeng

2023 年 12 月入住 1 晚
John - Ops Manager 于 2024年01月23日 的回复
Thanks for the 5 out of 5!

10/10 超赞

Kevin

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 10 月入住 2 晚
jaci 于 2024年03月30日 的回复
Hello thank you for the 5/5 rating!!!

8/10 还可以

Katharine

满意:清洁度、员工和服务、客房舒适度
Christmas Eve
Our room was okay, but the bathroom sink was stopped up and drained very slowly.
2023 年 12 月入住 1 晚
General Manager 于 2023年12月27日 的回复
Dear Katharine,Thank you for choosing our hotel for your recent holiday visit to Carlsbad. We're glad you enjoyed your stay with us. Your comments are important to us, and we'll use them as we continuously work to improve our accommodations. Please allow us to host you again at The Cassara Carlsbad, Tapestry Collection by Hilton.

8/10 还可以

Sandra

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Bien
Bien en general
2023 年 12 月入住 1 晚
General Manager 于 2023年12月27日 的回复
Dear Sandra,Thank you for sharing your experience, and we're glad you enjoyed your overall stay at The Cassara Carlsbad, Tapestry Collection by Hilton. Hosting your visit was a pleasure, and we look forward to welcoming you back down the line for an even better time.

10/10 超赞

Melissa

与家人出行, 团体旅客
满意:清洁度、员工和服务、住宿条件和设施
Enjoyed the family pool and view.want to go back when the flower field is blooming. Perfect stay for our legoland trip.
General Manager 于 2024年02月20日 的回复
Thank you for your five-star rating! We're thrilled you enjoyed our convenient location and look forward to welcoming you back in the future.

8/10 还可以

Hazel

2023 年 12 月入住 2 晚
Brittney B. 于 2024年01月4日 的回复
Thank you for your review! We appreciate your feedback and will continue working to make your next stay even better..

10/10 超赞

Nancy

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great hotel and staff! View is incredible and nice to have a lap pool, jacuzzi and fire pits! Comfortable rooms and very relaxing! Free shuttle for a 5 mile radius to shop or dine! Loved our stay
2023 年 12 月入住 2 晚
General Manager 于 2023年12月18日 的回复
Dear Nancy,It was such a pleasure having you as our guest! We're thrilled our hospitable team left a memorable impression on you, and we appreciate your kind words about our excellent amenities and comfortable accommodations. Additionally, we're so pleased you had the chance to utilize our convenient shuttle service! Thank you for your kind words, and please allow us another opportunity to welcome you back to our lovely property.

8/10 还可以

Harell

与家人及幼儿出行, 与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 1 晚
Brittney B. 于 2024年01月4日 的回复
Thank you for sharing your feedback! We appreciate your input and hope to exceed your expectations on your next visit.