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关于卡森城温德姆戴斯酒店的点评

2 out of 5
卡森城温德姆戴斯酒店
3103 North Carson Street, Hwy 395 & Nye Lane, Carson City, NV

点评

7.0

还可以

10 分 - 超赞。236 条好评，共有 1000 条点评" "
8 分 - 还可以。296 条好评，共有 1000 条点评" "
6 分 - 一般。242 条好评，共有 1000 条点评" "
4 分 - 很差。128 条好评，共有 1000 条点评" "
2 分 - 糟糕。98 条好评，共有 1000 条点评" "

7.2/10

清洁度

7.4/10

员工和服务

6.4/10

服务设施

6.8/10

住宿条件和设施

6.8/10

环保

点评

10/10 超赞

Hongliang

2023 年 6 月入住 1 晚
Mihir 于 2023年07月17日 的回复
Thank you for the five star rating after your recent stay.

6/10 一般

qiao

与家人出行
不满意：清洁度、服务设施、住宿条件和设施
不喜欢这家。己后也不会住这家店
2022 年 6 月入住 1 晚
Mihir 于 2022年06月29日 的回复
We are sorry to hear we fell short of your expectations during your stay.

6/10 一般

Daniel

满意：员工和服务
2024 年 5 月入住 4 晚
Mihir 于 2024年05月16日 的回复
We are glad our hotel met your overall needs.

6/10 一般

John

满意：员工和服务
不满意：清洁度
Room was not properly cleaned. Toilet had remnants from previous occupant as well as several other surprises. The sheets appeared to be clean though. Otherwise the room was comfortable but showed signs of age
2024 年 5 月入住 1 晚
Mihir 于 2024年05月16日 的回复
Thank you for taking the time to give us your feedback, we are sorry to learn we did not fully meet your standards; we hope to serve you again soon.

8/10 还可以

Jeff

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I happy for 1 night someday i will there
2024 年 4 月入住 1 晚
Mihir 于 2024年05月16日 的回复
We are glad you enjoyed your over night stay with us.

2/10 糟糕

Gilberto，Los Ángeles

与配偶出行, 商务旅客
满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
Habitación llena de pelos de perro, baño sucio con pelos de personas, mal olor pésimo malísimo
2024 年 5 月入住 1 晚
Mihir 于 2024年05月16日 的回复
We are sorry to learn we did not meet your needs and hope we can better serve you in the future.

10/10 超赞

Grace

满意：住宿条件和设施，清洁度
2024 年 5 月入住 1 晚
Mihir 于 2024年05月16日 的回复
We appreciate the five star rating after your visit.

6/10 一般

Charles

团体旅客
满意：员工和服务，清洁度
It's not in that great of an area.
2024 年 5 月入住 1 晚
Mihir 于 2024年05月16日 的回复
Thank you for taking the time to give us your review; we appreciate it.

6/10 一般

Daniel

商务旅客
满意：清洁度、员工和服务、服务设施
不满意：住宿条件和设施
The hotel was fine, I guess, not great not terrible. The banister for the staircase was falling off. They have tiny bathrooms.
2024 年 4 月入住 2 晚
Mihir 于 2024年05月16日 的回复
Thank you for your review, we are glad your overall needs were met during your visit.

2/10 糟糕

Kathy

团体旅客
不满意：清洁度、服务设施、住宿条件和设施
The room we stayed in was in poor repair. The walls in the bathroom had been patched and not repainted, and they were dirty. There were several dings in the walls of the main room as well. The floors were not clean. The heating/ac unit cover spontaneously fell off in the middle of the night, crashing loudly to the floor. The amenities were insufficient for 2 people.
2024 年 4 月入住 1 晚
Mihir 于 2024年04月25日 的回复
We are sorry to learn that our hotel did not meet your standards and hope we can better serve you in the future.

2/10 糟糕

Eva

The room was dirty, the air conditioner had debris in it so we couldn’t use it. Stains on the chairs and bedding. It was loud and felt unsafe so we asked for a refund and left.
2024 年 4 月入住 1 晚
Mihir 于 2024年04月25日 的回复
We are sorry to know that our cleanliness did not meet your standards and will make sure we address your concerns timely.

10/10 超赞

michael，Elk Grove

满意：住宿条件和设施，服务设施
A clean comfortable AFFORDABLE room to hide out from a winter snow storm for the night. Old school value!
2024 年 4 月入住 1 晚
Mihir 于 2024年04月11日 的回复
Thank you for the five star rating, we are delighted to know that our price and comfort met your standards.

2/10 糟糕

Humberto

不满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Mihir 于 2024年04月11日 的回复
We hope to get a chance to better serve you in the future.

10/10 超赞

jingliang

2024 年 4 月入住 1 晚
Mihir 于 2024年05月16日 的回复
We are glad our hotel met all of your traveling needs.

10/10 超赞

Fausto

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Mihir 于 2024年04月11日 的回复
Thank you for the five star rating after your visit.

8/10 还可以

Jasmine

满意：清洁度、员工和服务、住宿条件和设施
Mihir 于 2024年04月11日 的回复
Thank you for your review; we appreciate it.

8/10 还可以

Mike

满意：员工和服务，清洁度
Good
2024 年 4 月入住 2 晚
Mihir 于 2024年04月11日 的回复
We are delighted to know you enjoyed your visit to our hotel.

6/10 一般

Charlotte，Elk Grove

满意：住宿条件和设施，员工和服务
A inexpensive hotel in Carson City, NV.
2024 年 3 月入住 4 晚
Mihir 于 2024年04月11日 的回复
Thank you for your review; we are glad our value met your standards.

8/10 还可以

rj

不满意：住宿条件和设施，员工和服务
Very dirty
2024 年 3 月入住 1 晚
Mihir 于 2024年04月1日 的回复
Thank you for your review; we will address your concerns accordingly.

6/10 一般

Victoria

商务旅客
There was only 3 or 4 guests in the whole hotel and they put one guest right next to me. We were placed at the very end of the property. This guest went in and out of their room until 3:00 in the morning. Heard all the noise keeping me up until 3:00 AM. I also felt unsafe as I was by myself.
2024 年 3 月入住 1 晚
Mihir 于 2024年04月1日 的回复
Thank you for your review, we are sorry to hear about the issue you had and will make sure we look into your concerns; we hope to better serve you in the future.

10/10 超赞

leomar

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Clean pet friendly
2024 年 3 月入住 1 晚
Mihir 于 2024年04月1日 的回复
We are delighted to know that our hotel met all of your needs during your visit.

10/10 超赞

Rolaine，Boise

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very clean, lots of room. Great value for the money.
2024 年 3 月入住 1 晚
Mihir 于 2024年03月14日 的回复
Thank you for the five star rating, we are glad our cleanliness and value met your standards.

6/10 一般

Maria

与家人出行
The restroom was to small. The shower creaked as though you were going to fall through the floor. No elevator to access second floor.
2024 年 2 月入住 2 晚
Mihir 于 2024年03月1日 的回复
Thank you for your review; we are glad your overall needs were met during your visit.

2/10 糟糕

Kyle

满意：住宿条件和设施
不满意：服务设施，员工和服务
I am ill after my night here. Temps were 20s that evening, room and floor was freezing. Cleanest floor ive seen in a hotel. Heater was dirty blasting in my face 6 hours, woke up unable to breathe slept 4 hours total. The heater had cigarette ashes in the vent (pics) room mildly had cigarette odor. Noise all night from the walls. A cork like pop every 30 minutes, shifting/settling almost a clang sound every 20 minutes No one was above me im sure. Little fridge was quiet n clean. Water didnt get super hot. Woke up late and missed my morning with family. Empty hotel but the owner called me @11:06 n said get out bring your key to the front when you leave. We had words. I truly hope he makes effort for his guest’s experience. No reason to harass people to get out when the 60 room hotel has 5 cars outside. Insane. Clean your filters every day. Turn on a heater. I got the room 5pm arrived at nine could not take my shoes off. My feet were so cold. And the air filter was strings but still super dirty.
2024 年 2 月入住 1 晚
Mihir 于 2024年03月1日 的回复
We are sorry to learn we did not fully meet your standards during your visit and hope we can better serve you in the future.

2/10 糟糕

真实旅客

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 1 晚
Mihir 于 2024年02月7日 的回复
We are sorry we did not meet your standards during your recent visit.

6/10 一般

Clemens

满意：清洁度
ok, ikke mere
slidt hotel og mangler noget hegn/sikkerhed omkring. men værelset var som forventet morgenmad var lidt toastbrød og vafler, med juice og kaffe
2024 年 1 月入住 2 晚
Mihir 于 2024年02月7日 的回复
Thank you for your review, we are sorry to leanr we did not fully meet your expectations but hope we can serve you again soon.

8/10 还可以

Lynne，Carson City

与家人及幼儿出行
满意：清洁度、员工和服务、住宿条件和设施
Best location for a lower price in Carson, but they are short staffed. Office was locked until 10:30 am and advertised free breakfast not available but checkout was still expected by 11am. Some people were locked out of their room at 8am and there was no staff in the office or answering the phone. The office staff who finally showed up told a prospective guest who drove up that there was no vacancy. Maybe that was unusual because other than that morning everything was above average and the staff were all very nice.
2024 年 1 月入住 7 晚
Mihir 于 2024年02月7日 的回复
Thank you for your review, we are delighted to know that our location was ideal for your traveling needs and hope you choose us again in the near future.

8/10 还可以

Jade

满意：清洁度、员工和服务、住宿条件和设施
Mihir 于 2024年02月7日 的回复
We are happy to know we met your overall needs during your visit.

10/10 超赞

MARIA JOSE

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
i booked the hotelnto the very last minute and over all my experience was good. The lady was kind enough to put us in a non smoking room. The place is pretty decent for the price!!! No complains even breakfast was ok!
2024 年 1 月入住 2 晚
Mihir 于 2024年01月26日 的回复
Thank you for the 10/10 rating, we are glad you had a good overall experience; we hope to serve you again soon.

8/10 还可以

Lisa M

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
We stayed here because we were on a last minute ski trip. It was perfect for us, exactly what we needed. The woman who checked us in was pleasant and attentive. Our room was basic, but with a lot of storage space for all our gear. We used the refrigerator and coffee station. The king size bed was so comfortable and although there weren't a lot of restaurants nearby, we were able to walk to Bully's Sports Bar and had a wonderful last night meal. We were there to ski, not for the hotel room, and it was perfect for our stay. We would go back again.
2024 年 1 月入住 2 晚
Mihir 于 2024年01月26日 的回复
We are happy to know our hotel was the ideal location and hope you had a great time skiing.

8/10 还可以

Norma

与配偶出行, 商务旅客
满意：员工和服务，清洁度
I asked for handicapped and got up. The people next door a little noisy. Always comi g and going.
2024 年 1 月入住 1 晚
Mihir 于 2024年01月26日 的回复
We are glad our staff made sure to accommodate your needs; we hope to see you again.

4/10 很差

nazia

与家人及幼儿出行
不满意：清洁度、服务设施、住宿条件和设施
Carpet in our room was extremely dirty.
2023 年 12 月入住 1 晚
Mihir 于 2024年01月26日 的回复
We are sorry to hear about this issue and will make sure management is aware so it can be addressed.

10/10 超赞

Barbara

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Mihir 于 2024年01月26日 的回复
Thank you for the 10/10 rating; we appreciate it.

8/10 还可以

Mark

与配偶出行, 商务旅客
满意：清洁度、员工和服务、住宿条件和设施
Am going to be there 12 hours and arrived at night. On first appearance it seemed just fine.
2024 年 1 月入住 1 晚
Mihir 于 2024年01月26日 的回复
We are happy to know your overall needs were met during your short stay with us.

10/10 超赞

Phyllis

满意：清洁度、员工和服务、住宿条件和设施
Staff lovely! Arrived after a day of snow and all working hard to make walking safe. Room ok....2 lights don't work... but otherwise okay.
2024 年 1 月入住 1 晚
Mihir 于 2024年01月26日 的回复
Thank you for the five star rating; we are glad our staff showed you the customer service we strive for.

8/10 还可以

sushil

与家人及幼儿出行
2023 年 12 月入住 1 晚
Mihir 于 2024年01月26日 的回复
We are delighted to know we met your needs during your stay.

2/10 糟糕

Jesus

2023 年 12 月入住 2 晚
Mihir 于 2024年01月26日 的回复
We hope to get a chance to better serve you in the future.

10/10 超赞

Shashi

与家人及幼儿出行
满意：清洁度、员工和服务、住宿条件和设施
It was great stay at day inn. Property was clean. Room were warm as outside it was -3 celsius. Like the breakfast tried wafle as well in breakfast.
2023 年 12 月入住 1 晚
Mihir 于 2024年01月3日 的回复
We appreciate the five star rating and are happy to know that our cleanliness met your standards.

2/10 糟糕

Rodrigo

不满意：清洁度、住宿条件和设施、客房舒适度
Never again
That was horrible
2023 年 12 月入住 2 晚
days inn carson city 于 2024年01月4日 的回复
we're sorry about your stay with us. we will try and work harder to make any future stays more enjoyable

4/10 很差

Lily

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施
Some lights don't work. A sofa can't be turned into a bed. We have booked a room for 5 people, but there are no facilities. And breakfast hasn't been improved enough
2023 年 12 月入住 2 晚
Mihir 于 2024年01月26日 的回复
We are sorry to learn we did not fully meet your standards and hope we can better serve you in the future.

4/10 很差

Vidur，Reseda

与家人出行
Some Light are not working . Sofa couldn’t convert to the bed . When asked they wanted 25 dollars for it, so we slept on flour , we already booked for 5 people but not get facilities. For breakfast was not variety… charged was high service was low . Was not good. Please improve everything…. Thanks
2023 年 12 月入住 2 晚
Mihir 于 2024年01月3日 的回复
We are sorry to learn that our hotel did not fully meet your needs and will make sure management hears your concerns timely.

4/10 很差

Brenda

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Disappointed
They requied a $300. No refundable pet deposit. Also i am disabled requested a down stairs room with one bed but was told there were none and had to pay a $15. A day up grade room charge for 2 beds. The air filters in the heater /AC unit looked like they were never cleaned. They have no pet walk area and what is around was full of pet droppings if they would put in a pet waste station people would be willing to pick up after thier pets because most people dont carry pet waste bags. The furnishings are old and battered with drawers that were dirty. Trash cans were dirty. And black sticky blobs on floor. This place is very disappointed being a Wyndham property.
Air filter
Garbage in drawer
Dirty waste cans
2023 年 12 月入住 6 晚
Mihir 于 2023年12月29日 的回复
We are sorry to learn we did not meet your needs and hope we can get a chance to better serve you in the future.

6/10 一般

Angelina

不满意：服务设施
2023 年 10 月入住 1 晚
Mihir 于 2023年12月23日 的回复
Thank you for your review; we appreciate it.

10/10 超赞

Lynne，Carson City

满意：员工和服务，清洁度
2023 年 12 月入住 1 晚
Mihir 于 2023年12月18日 的回复
Thank you for the five star rating; we appreciate it.

8/10 还可以

Dale

满意：员工和服务，清洁度
Mihir 于 2024年03月1日 的回复
Thank you for your review; we appreciate it.

8/10 还可以

Heather

与家人出行, 团体旅客
满意：住宿条件和设施，员工和服务
A read reviews after I booked and was a little worried because of some of them, but the room was clean the staff was nice and everything worked. Just wished they had better options with the breakfast. Overall a great stay.
2023 年 12 月入住 1 晚
Mihir 于 2023年12月18日 的回复
We are happy to know our staff showed you the customer service we strive for and hope we get to serve you again soon.

10/10 超赞

Jairus

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
New TV
2023 年 11 月入住 1 晚
Mihir 于 2023年12月18日 的回复
We are delighted to know you enjoyed your overall stay with us.

6/10 一般

Jorge

与家人出行
不满意：服务设施，清洁度
old and broken furniture in the room and spiders in the bathroom
2023 年 11 月入住 1 晚
Mihir 于 2023年11月29日 的回复
We are sorry to hear about your stay and hope we can better serve you in the future.

10/10 超赞

Vivian Robin

2023 年 11 月入住 2 晚
Mihir 于 2023年11月29日 的回复
We appreciate the five star rating after your stay with us.

10/10 超赞

Josh

满意：清洁度、员工和服务、住宿条件和设施
2023 年 11 月入住 1 晚
Mihir 于 2023年11月9日 的回复
Thank you for the five star rating after your visit; we appreciate it.