Thanks for reviewing your stay, Roger! We're thrilled you had a great experience with us and we hope we can look forward to hosting you again in the future. Kind regards, Jessica M. -- Guest Services

Hi Jane, thanks for reviewing your stay and letting us know how it went! It's excellent to hear you found everything nice and clean. We really appreciate your feedback and I'll make sure our Housekeepers have the chance to read your kind compliment. We hope to see you again the next time you're visiting Carson City! Best wishes, Jessica M. -- Guest Services

Thanks for the compliment and for reviewing your stay, Russell! We're really glad to hear that and that you had a great time staying here. We hope to welcome you back in the future! Best wishes, Jessica M. -- Guest Services

Hello Shrikanth, thanks for sharing your feedback. I'm sorry to hear that you experienced excessive noise with your room's air conditioning unit. I appreciate that you let us know and I've shared these details with our Maintenance Director so we can investigate and take care of it right away. We hope you'll consider giving us another chance in the future so we can provide you a quieter stay. Kind regards, Jessica M. -- Guest Services

Thanks for your sweet compliment, Barbara! We're glad you liked our hotel and had a nice stay with us. We hope we can look forward to hosting you again in the future. :) Best wishes, Jessica M. - Guest Services

Thanks for sharing your rating and letting us know it was a 5/5 stay for you, Lisa! We're grateful for your feedback and hope we can look forward to hosting you again soon. Kind regards, Jessica M. -- Guest Services

Thanks for staying at our hotel and sharing your rating, Christy! We really appreciate your feedback and to know you had a pleasant experience with us. We hope to welcome you back the next time you're in the area. :) Best wishes, Jessica M. -- Guest Services

Thank you for the kind compliments, Gennadiy! We're thrilled you had a nice stay with us and liked your breakfast. I'll make sure your praise for our team's friendly service gets passed on to everyone and we hope to see you again the next time you're in the area! :) Best wishes, Jessica M. -- Guest Services

Thanks for sharing your feedback, Laura! We're glad you had a great stay with us. We hope you'll come back and see us again the next time you're in Carson City! :) Best wishes, Jessica M. -- Guest Services

Thank you for rating your stay, Oleg! We're glad to know you had a pleasant experience with us and we hope to see you again in the future. Best wishes, Jessica M. -- Guest Services

Hi Nomfanelo, thank you for reviewing your stay. While I'm glad to see from your rating everything was otherwise pleasant, I'm sincerely sorry to learn about this odor you experienced in your room. I'm grateful that you let us know and I've sent your feedback to our Housekeeping team so we can look into this and freshen the area. We hope we can look forward to hosting you again the next time you're visiting the area! -- Jessica M., Guest Services

Hi Lisseth, thank you for rating your stay with us! We're thrilled to know it was a 5-star experience for you and we hope to welcome you back in the future for another great trip. Wishing you safe travels in the snowy weather! -- Jessica M., Guest Services

Thank you for reviewing your stay, Aditya! I'm glad our EV chargers and Lake Tahoe accessibility were convenient for you and that you enjoyed your time here with us. We hope to host you again the next time you're visiting the area's stunning scenery! Safe travels, Jessica M. -- Guest Services

Thank you for sharing your rating, Feng! We're thrilled to have earned your full 5-stars and we hope we can look forward to seeing you again in the future. Best wishes, Jessica M. -- Guest Services

Thank you for taking the time to review your experience, Lynda! Your safety is our top concern and it's heartening to know you felt secure and comfortable staying here. I'll pass on your compliments about our breakfast and cleanliness to our chef and housekeeping team. We really appreciate knowing you had a great stay with us and we hope to see you again the next time you need lodging in the area! Best wishes, Jessica M. -- Guest Services

Hello Ella, thanks for your kind review and feedback! We're glad you enjoyed our property and your stay with us, and we really appreciate your compliments about our friendly service. We take pride in going the extra mile for our guests and hope you'll come back and see us again the next time you're in the area. :) Safe travels! -- Jessica M., Guest Services

Hola Samuel, ¡gracias por tu reseña! Estoy utilizando un servicio de traducción para su comentario, así que perdone cualquier error. Realmente apreciamos sus elogios por nuestra amabilidad y saber que tuvo una excelente estadía aquí. ¡Esperamos verte nuevamente la próxima vez que estés en Carson City! Mis mejores deseos, Jessica M. -- Servicios para huéspedes

Hi Heather, thanks for taking the time to review your trip here and sharing your compliments about your room! We're delighted you had a nice experience with us and we hope we can look forward to hosting you again in the future. Best wishes, Jessica M. -- Guest Services

Thanks for rating your stay with us, Jason! It's wonderful to know you had a satisfying experience here. We hope you'll visit us again in the future so we can be sure that we earn your full 5-stars next time! Kind regards, Jessica M. -- Guest Services

Hi Glen, thanks for your review and choosing us to host you over the holiday weekend! We're thrilled to hear you had an excellent experience with us and that you appreciated our attention to service, cleanliness and hot breakfast. Additionally, I'm sincerely sorry for any disturbance the fire alarm caused for you; there was no emergency and we're grateful for your patience with us while it was handled. It's fantastic to know you'd recommend a stay here to your family and friends, and we hope you'll come back and visit us again the next time your travels bring you to the area! Wishing you a relaxing holiday and kind regards, Jessica M. -- Guest Services

Thanks for choosing our hotel and sharing your compliment about our friendly team, Cindi! It's terrific you had a 5/5 stay with us and we hope to see you again in the future. Best wishes, Jessica M. -- Guest Services

Thanks for sharing your rating, Vickie! It's great to know your stay was a 10/10 and I'll make sure the good news gets passed on to our whole team. :) We hope we can look forward to seeing you again in the future! Best wishes, Jessica M. -- Guest Services

Hi Aileen, thanks for your compliment and staying at our property! We're glad you enjoyed your time here and hope you'll come back and visit us again in the future. Kind regards, Jessica M. -- Guest Services

Hi Maureen, thanks for choosing our hotel and reviewing your experience! I'll share your compliment about our team's helpful and friendly service with everyone during our next meeting - they'll be super pleased to know they helped in making sure you had the best time here. :) We hope you'll come back and see us again soon! Best wishes, Jessica M. -- Guest Services

Hi Huey, thanks for giving us the chance to host you and for rating your experience. It's wonderful you had a pleasant stay and we hope we can look forward to seeing you again in the future! -- Jessica M., Guest Services

Hi Nancy, thanks for taking the time to review and share your compliments! We're glad you had such a nice stay here and that you found everything quiet, clean and comfy. We'll be looking forward to hosting you again the next time Carson City's in your destination list! Best wishes, Jessica M. -- Guest Services

Thanks for choosing our hotel and rating your experience, Justin. We appreciate your feedback and will look into improvements we can make so your next stay with us is a 10/10. If there's anything you'd like to add about your trip that we can make a priority to work on for you, please don't hesitate to reach our Front Desk via our main number. We hope we can look forward to providing you a better stay in the future! Sincerely, Jessica M. -- Guest Services

Thanks for rating your stay with us, Kurt! It's terrific to know you had a nice experience here and we hope we can look forward to hosting you again soon. -- Jessica M., Guest Services

Hi Maria, thanks for your constructive feedback and compliments about our decorations, cleanliness and location! We're thrilled to know you had a wonderful stay overall and we're always grateful for suggestions on how we can improve. I'll make sure this gets back to our General Manager and Breakfast team so we can investigate healthy additions to our menu. Thanks again for staying here - we hope you'll come back and visit us again in the future! Best wishes, Jessica M. -- Guest Services

Thanks for rating your stay, Andy! It's great to hear you had a nice time with us and we hope to see you again the next time you're visiting Carson City. Best wishes, Jessica M. -- Guest Services

Hi Cheryl, thanks for staying at our hotel and your sweet compliment about our Front Desk agent! I'm glad your check-in went well and I'll make sure to look into who was on duty so they have the chance to read it. We're thankful you chose us to host you and hope we can look forward to seeing you again soon. Sincerely, Jessica M. -- Guest Services

Thanks for your kind praise and review, Vincent! It's wonderful to hear you enjoyed sharing your holiday with us and found your room comfy, clean and spacious. We're grateful we had the chance to host you and hope we can look forward to seeing you again in the New Year! Best wishes, Jessica M. -- Guest Services

Hello Justin, thank you for your review. I'm genuinely sorry that your stay didn't meet your expectations and appreciate you bringing these concerns up. The service and room quality you observed are atypical for us and Management is investigating this situation further with the team members on duty. Though we experienced above average demand during this year's New Year holiday, we're looking into how we can prevent this from affecting our services and supplies in the future. We hope the next time you're in the area you'll consider giving us another chance after we make these improvements. Sincerely, Jessica M. -- Guest Services

Hello Izabel, thank you for your review. I apologize for the misunderstanding and inconvenience caused by our pool renovations. The notice for the pool was posted and active November 1st, 2023 through January 26th, 2024 on all Expedia party websites, including Hotels.com. This information can be located under "Fees and Policies: Renovations and Closures" as well as Frequently Asked Questions. Unfortunately, due to the reservation being booked December 10th for a stay beginning December 28th, this did not qualify for a refund under the terms of the reservation. We advise all guests to thoroughly read the fine print and reservation details as we are not directly affiliated with Expedia's practices or cancellation policies. I'm sincerely sorry that we couldn't accommodate your needs this time and we hope you'll consider giving us another chance in the future. Sincerely, Jessica M. -- Guest Services

Thank you for your review, Briceyda! It's fantastic to see you've had a great stay with us and we really appreciate you taking the time to share your rating. We hope you'll visit us again in the future! Sincerely, Jessica M. -- Guest Services

Thanks for your kind review and choosing us to host you and your furry travel companion! We're glad to know you both had a comfy stay here and we hope to welcome you back again in the New Year. Happy Holidays! :) -- Jessica M., Guest Services

Hi Billy, thanks for your kind review and praise for Pejuta's stellar service! I'll make sure your compliments get back to her and our whole team. It's wonderful you liked our digital restaurant guide and were able take in all the festive sights here in our area. We hope you have a terrific holiday season and that we'll see you again in the New Year! -- Jessica M., Guest Services

Thanks for your review and choosing us to host you, Robin! It's great to know you appreciated our eco-friendly developments with the installation of our new bulk bath products and service schedule. We're glad you took the time to share that with us and we hope to offer more environmentally friendly options in the future. Best wishes and happy holidays! -- Jessica M.,Guest Services

Thanks for rating your experience and sharing your 5-stars, Connie! We're thrilled you had a satisfying stay with us and we hope you'll visit again soon. Kind regards, Jessica M. -- Guest Services

Thanks for your review and compliments, Kimberly! It's great to know you liked your room's quiet atmosphere. We hope to host you again the next time you're in the area and wish you a happy holiday season! Best wishes, Jessica M. -- Guest Services

Thanks for rating your stay with us, Renee! It's great to know you had a 5/5 experience here and we hope we can look forward to welcoming you back in the New Year. Happy Holidays! -- Jessica M., Guest Services

Shelley, you're making us blush! Thanks so much for your kind review and compliments for our friendly team. 'Heavenly' is high praise and we really appreciate you taking the time to let us know you enjoyed staying with us. We'll be looking forward to welcoming you back again the next time you're in the area - and we hope you have a terrific holiday season! Best wishes, Jessica M. -- Guest Services

Hi Ted, thanks for choosing us to host you and reviewing your stay! It's great to know you liked your breakfast and we really appreciate your compliments about our lobby and super staff. We hope you'll visit us again the next time your travels bring you to the area! Best wishes, Jessica M. -- Guest Services

Thanks for staying with us and rating your stay, Galina! We're delighted you had a nice stay here and we hope to welcome you back to our hotel again in the future. Best wishes, Jessica M. -- Guest Services