Sainte-Suzanne Cascade Niagara Hotels

"This hotel is cozy and makes you feel like you are home. As a solo traveller I really enjoyed the feeling this hotel gives you. It is in a great location, quiet to sleep, lovely pool, good breakfast, clean room and very friendly staff. Just up the road is a grocery store and other restaurants are close by. I am English so I found all the French signs rather confusing. I didn’t understand the menu but that is maybe more my fault as this is in a French country. Only one English Channel on the TV. The room was on the small side but I wasn’t in it much and you want to sit in the common areas as they are so inviting. I couldn’t open my large suitcase on the floor but as I was on my own I made it work. I was able to borrow a kettle as the room didn’t have one. No fridge in the room. Bed was very comfortable. I would certainly stay here again and I really loved my entire experience of this hotel."

"Beautiful property and Catherine is an excellent host. I didn’t want to leave! "

"Clean room, good service"

"My curtains in my room had a huge stain. Bathrooms was not clean and room was outdated. Air conditioning didn't work for days in the row."

"I would like to say that I am disappointed with the quality of some things in our stay. This is the most expensive accommodation so far in Reunion but with the poorest facilities. On the plus side you service has been attentive and you have tried to accommodate the fact my wife does not drink alcohol and is pescatarian. Thank you To list: 1) the fridge is broken 2) the WiFi does not work in the room, 3) the shower soap is empty on our 1st use in the shower 4) the menu on the web site in English offers a happy hour - there is no happy hour 5) the floor in the room is sticky and maybe not that clean 6) Our fondue dinner was not served with potatoes or salad but as we had no menu we did not realise until after our dinner. You did compensate by removing cost of 1 glass of wine. Thank you. Overall very disappointing. The hotel is not a spa and needs some more care and attention to bring it back to a **** Level. "

"It was expensive compare to how it was the hotel. There was many sound, so no confortable to have full night of sleep."

"Ideal spot to explore St Denis. Simple double bed and bathroom but clean and quiet with a/c. There is a communal pool (tiny plunge), kitchen and fridge. The rooms and building are secure with keypad and locks. "

"Me and my wife really enjoyed our stay. The small hotel is nicely renovated ,clean and close to the centre of town, with beatiful views from the small veranda. "

"This was probably a one-off situation that could have been avoided with proper advance notice. In the week leading up to our arrival, we received three notifications asking us to check in and pay for our stay—this was confusing, as I had already paid. Once I replied stating that I would settle any remaining balance at check-in, the notifications stopped. Upon arrival, it was clear the hotel was preparing to host a wedding. As a result, the restaurant—highly rated and one we had been looking forward to—was closed. Unfortunately, there were no appealing dining options nearby. The music from the wedding was extremely loud and continued well past 2 a.m. This was our last night in Réunion, and it wasn’t the relaxing evening we had hoped for. The hotel should have informed us in advance about the event and the restaurant closure, so we could have made an informed decision. The owner kindly reached out to us directly to apologize and offered to have a meal prepared, but by then we had already bought some basics at the local grocery store. I'm sure this was an isolated incident and that the hotel is usually quite comfortable, but I felt it was important to share our experience as this could have been avoided. "