「Rooms are filthy and run down. Everything needs replacing, pool area was disgusting. Pool water is murky, only thing not completely gross was the waterslide. Pool area had rust dripping down all the walls. Whole hotel smelt musty and unclean. Still likely the nicest place to stay in Castlegar though which isn't saying much for castlegar.」
「Do not stay here! It is so dirty and old. We had no towels and there were black “crumb” looking things on the mattress that worried us. We actually ended up staying somewhere else. What a waste of money. Yuck.」
「Front desk staff is horrible with zero compassion, care, or solution resolution skills, the night auditor is the only one who should receive a raise or higher position.」
「The property is an historic hotel building right on the downtown core - completely renovated, refurbished and redecorated beautifully. Very attentive and helpful staff, the rooms are modernised, updated fixtures and fittings, extremely comfortable beds...... this is a great place to stay in Trail.」