We rented the apartment for 4 people, 2 of which had to cancel due to unforeseen health reasons. The person who booked the apartment (myself) was in constant contact with the host informing her that 2 people still needed the reservation and she quickly obliged. She was given the appropriate information by myself so that she would be able to communicate with her 2 guests and assist them in their dealings with the rental. Communication skills and quick responses were on point and clear. I texted our travelling companions regularly and was shown the apartment visually by phone and I can attest that what you see is what you get. My friends even had a medical hiccup and the host was quick to help and got them the medication they needed. I was saddened by the fact that I had to unfortunately cancel this reservation but you can rest assured, that if we ever wish to visit again, I would certainly book the same apartment.