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“Checked in took far too long as only 1 personnel manning the large reception area. It was 8pm in the evening. The only lady was dealing with a group of 3. There were 5 others waiting. After I complained as I waited 15 minutes, she called another staff to help. Such a big hotel with almost full occupancy, as told by the staff, should schedule more at the front desk. Others like security and concierge and housekeeping were adequately manned. Should be more up front with the closure of the……

“The pool is excellent, just the weather is not sunny most of the days. The major problem is transportation. It is difficult to call uber or taxi to come and pick us from the hotel, the place is a bit too far from Mactan downtown. The hotel staff is helpful for calling meter taxi for you, however, we met one taxi driver he insisted for a fixed price! Which is more than double of meter taxi. That day was a rainy day, we seemed didn’t have a choice, and we had waited for a taxi more than 20mins……

“Breakfast arrangement is terrible, restaurant small Long queue to wait for 30 mins to get in ”